Hardy Chevrolet

2115 Browns Bridge Rd, Gainesville, GA 30501, USA

Address:	2115 Browns Bridge Rd, Gainesville, GA 30501, USA
Phone:	+1 770-532-4389
Site:	hardychevrolet.com
Rating:	4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM Closed

Location

Photos 70

Reviews 6

njiri daniels

I feel that my automobile was misdiagnosed on the Friday I brought it in originally. The fault being it was hesitant to start after getting gas and the check engine light came on with a reduced engine power message. I paid $500 to replace a fuel rail sensor which was supposedly bad. However the next afternoon the car was hesitant to start once again when i went to get gas to take a family trip. The check engine light came on once again. With it being Saturday, I left a message with the dealer to call me to be able to come in asap when the dealer re-opened on Monday. I was told Tuesday would be the first available time to see me. I dropped my car at 8:30am as directed. I called to check on my car at 12 noon as I hadnt heard a word about my car. At 2pm the rep called and said the fault code showed the purge solenoid was stuck open and it would cost another $207 to replace. 30 mins later my car was ready to for pickup all of a sudden. What is the chance of the maintenance person not running another diagnostic after the first supposed repair to make sure the fault was cleared and to see if any other faults were present? So the car magically faulted for the same thing the next morning? I worked on airplanes for years in military and needless to say i know this car like the back of my hand. I told them exactly what I thought the issue was when i brought it in which is documented on the paperwork and magically it was the purge solenoid that I thought was the issue from the beginning When gas is pumped the purge solenoid being stuck open allowed the engine to flood out from the fumes and it takes a while to get the car started. This is the most ridiculous experience i have ever experienced at a dealership. This clearly a case of the technician having no idea of what he was doing or a situation that i paid twice for getting the same problem resolved. There is a technical service bulletin that relates to the repair of this known issue. The technical service bulletins are supposed to direct the technician for common problems to corrected at a faster and more efficient rate. This my second Chevy Camaro and Ive owned a Avalanche as well as a Traverse. I love my car but will not be putting it or my finances in the hands of this dealership from this point forward. I hope the extra money they made takes them a long ways. After this horrible experience I have already called to cancel my warranty and will not be returning to this dealership for any repairs or to trade up at any point in the future.

James Morris

Dropped my car off for a couple issues which were all addressed. A new turbocharger was installed along with a few other items. just minutes after leaving the dealership I noticed a burning oil smell so I called the service tech back and he told me to drive it for a couple days and to call back if it wasnt gone by then. I continued on with my drive as I was taking my son to a Father Son retreat and less than two hours later had a low oil warning. I called Chris the service tech who had me call the GM line to have the car towed which turned out to be a huge waste of time, after being put on hold forever, switched to here and there and finally getting a call back the next day from someone. In the end the options were for me to drive it back to Hardy by adding oil to the car as I go or to have a tow truck pick up the car and for me to take a Taxi (at my expense) back home or to a Car rental shop 35 miles away. I opted for adding oil to the car and driving it home with several stops on the way as I added a total of 8 quarts of oil to get it to the dealership. I missed a trip with my son that was already paid for and a horrible experience with the GM reps on the phone. My service tech, Chris, was the only bright light in the situation who was at least polite during the whole ordeal but apparently powerless to do anything. My faith in buying a Brand new Chevy with what I thought was a great warranty was lost with my first issue. Unfortunate and disappointed is all I can say.

David Griffin

Totally disappointed with the way my son was treated by the service manager. Jerry Roberts My son took our 2010 camaro for some work to be done on the back bumper where the license plate light had come out of the housing. Which is a common problem or should a say factory defect. Where they agreed to fix even though it wasnt under warranty. With a hundred dollar deductible. So my son just asked for something in writing like a estimate of what work was to be performed. Knowing there was going to be some body work done since the faulty housing had let the bulb come out of the housing and burn a hole in the bumper. Mr Roberts got very rude saying he doesnt need a paper saying anything. Got very loud so my son had to ask for a manager. Which did handle it.But would never have any service done there or buy there again. I own a 2013 2500hd duramax 2011 gmc Sierra slt and the 2010 Camaro ss. Plus other gm products still in the driveway. Very disappointed just shouldnt treat people like that. Yes I have purchased many vehicles here including the Camaro. Never again. I will go out of my way to purchase and service my vehicles somewhere else

Vicki Weeks

Im always pleased with my service/experience when I come there. My sister inlaw had passed away about 1 1/2 years ago and ofcourse when it rains it pours - I got a flat tire and needed to travel to Delaware immediately - they were going to have to order my tire which wouldve delayed me leaving - they did what they needed to do and got it done within minutes. They make it very easy on you - they do what they need to do to make you happy. My mom and dad both buy all of their cars there. My husband is going to be visiting them soon to get a new vehicle - again - we wont go anywhere else. Terry, Chris and Marie are all AWESOME!!! Ive never had any problems when I there. I come from Bethlehem for my oil changes and any service - faithfully whenever Im due. I wouldnt go anywhere else. Thanks - and keep up the great work!!!!

alex kaduck

Outstanding purchase experience. I purchased a used Ford Ranger and was pleasantly surprised by the experience. The salesman I worked with, Clay, allowed me to take the truck home for a weekend to have my local mechanic take a look. The mechanic found a small leak around a rear brake cylinder. When I returned the vehicle and started negotiations, Clay offered to have the brake repaired at no cost. Additionally, they turned the front rotors and changed the oil and filter. Overall, I would recommend Hardy Chevrolet and I would especially recommend Clay as the salesman to work with.

Dave Nelson

I have purchased a few trucks here. A few months ago, we were looking into a Tahoe.....the prices were $10,000 MORE for a Chevrolet than GMC. When I asked why, I was told I should buy GMC! I DID!!! However, I had purchased a Silverado....I tried to make an appointment for oil change and they tell there are NO OPEN APPOINTMENTS. I asked how long until I could get an oil change and was told a few WEEKS!!!! I have completely given up on them. Rude, nobody seems to care about customers and/or our schedules. I will never go back!!!