Kia Mall of Georgia

Reviews 3

CH

Chase Knight

I am not your typical reviewer. I used to work for Kia Mall of Georgia. I also worked for several other dealerships in the area as a sales associate. I am no longer in the car business. However, when it was time for me to trade in and purchase a new vehicle I chose Kia Mall of Georgia. I could have gone to several different places where I know folks and know I could have gotten a great deal. However, the fact that I choose to do business with Kia Mall of Georgia says a lot of what I think about the fine folks that work at Kia Mall of Georgia. From top to bottom the place is filled with class individuals. Scott Jenneman, who many of you might know from his 680 the fan radio spots, was the person who originally got me in the car business. It has been nice to watch him build a successful dealership with a ton of great people. Scott definitely knows that having people in place with great integrity is paramount. Chad Sutherland, the General Sales Manager, is hands down the best person that I have ever worked for in the car business. He is man of great integrity. Chad is a rare individual who you know if he says he is going to do something he does it. Chad is also a person that understands how important family is and realizes that there is so much more to life than just business. One of the main reasons that I would recommend doing business to any of my friends and family with Kia Mall of Georgia is that Chad is there to make sure things are done the RIGHT WAY. The desk managers, Scott Baker, Ted Sykes, and Lance Primm, are all class guys. They all work their tales off to make sure that their sales associates are doing the right things. Most people dont realize the time these guys put into the job for the dealership to be successful. Here is a quick shout out to Rusty Sandberg as well. Rusty does a great job with a lot of the internet traffic. Rusty is one of the funniest people you will ever meet. He is also one of those guys who is always trying to get better at what he does. If you have the pleasure of meeting Rusty I dare you not to crack a smile while around him. I dont think it can be done! And my last shout out is to Tony. Tony was my sales associate for this purchase. Tony is a true star. I can see why the dealership is giddy to have him on board. He is the type of sales associate that you hope to get when you walk into a dealership. Funny, smart, listens to his customers. Great Sales Associate. So to close it all up. The reason that Kia Mall of Georgia is a great place to buy a vehicle is the great people working there. They do things the right way and they care. The only shame is that I dont have enough space to acknowledge everyone at the dealership. So if you are shopping dealerships you can not go wrong working with Kia Mall of Georgia.

A

Anonymous User

I truly believe that I would have had a better experience had I been a man. I would not recommend letting your daughter or wife go to this misogynistic dealership without accompaniment from a man. The purchasing experience was fine and I got a good deal, but I had my husband with me. The problem started at the very end as we were about to get into our new car. Our salesman, Niaz, told us that hed go get our second key. He returned and explained that he couldnt find it, and being a holiday weekend, he wasnt able to contact their inventory manager. He promised to call us as soon as he had located the key. A week went by with no call, so I initiated the call and was told that the key was still missing. Another week went by with still no call back, so I again initiated the call, and was told that the key was still missing. A month had gone by, so I drove to the dealership and told them I wanted them to make a new set since they had obviously lost it. When the serviceman asked Niaz if the dealership was going to pay for it, he said no, and that if I wanted a second set of keys, Id have to pay $295. I asked Niaz why the dealership wasnt paying and he said that it wasnt part of the contract. I stated that I had assumed I would get 2 keys, since the previous 4 cars Id purchased had come with at least two. He said that Id have to find written proof that he had promised me two keys in order for the dealership to pay for it. I was amazed and furious. I explained to him what he had told us as we were leaving the lot, and he said that my memory was wrong. He then said that there was never a second key, so he could not have told me that there was. I called my husband in tears, who was at work and had him drive up to the dealership to straighten this out. I asked the serviceman to go ahead and make the key, since I didnt think it was safe to be without a spare. I said that Id pay for it. I talked with the managers who listened politely to my story, but they did not seem at all concerned with the situation, and seemed to take the salesmans side. 1 minute before my husband walked in, the second key was "magically" found. This seemed to be a rather odd coincidence. Who knows if the key would have appeared had they not known that a man was on his way to the dealership? Happily, the managers did not make me pay for the key that had been made while I waited, so I actually ended up with three keys. On the bright side, during this whole ordeal, the service department was very nice. One serviceman blew up balloons for my children who were obviously upset at seeing their mother in tears and the service manager came to check on me during the hour that I waited for my husband to arrive.

LY

Lynn Louis

The experience was great up until it came time to talk about payment options for the two used car options that my boyfriend was interested in after test driving them. It was clear that the salesmen there wanted my boyfriend and I to leave their dealership with one of the cars which is what we wanted too, but the salesmans uncle (who worked there in the financing department, I think his name was Rocket) was polite to us in negotiating prices and financing options, but the minute I gave my opinion and stated that $10,999 was a high of a sales price for a 2012 Toyota Prius C and asked if it could be dropped to between $8000-$9000, he looked at me like I was crazy and said that would not work and that bringing the car price that low would be 20% additional discount off the price car. Then Rocket goes on to say "How much more of a discount could you possible need when we were are already giving you a great deal on the valuable vehicle?" He said this so smuggly and I was completely turned off because him and a sales manager (who was absolutely nice) both said nicely "You let us know what we can do to help you leave this dealership with the car that you want." So point is that I said what my boyfriend and I needed in order to leave the place with the Toyota Prius C, but then rocket changed his attitude quickly and became so rude to me after a few negotiations. This is exactly why I hate going to dealerships because salesmen like Rocket act all nice in the beginning but then become so rude during the negotiating process. In all honesty, i was only looking out for my boyfriend and making sure that he did get rift off but more dealerships are monsters that will eat you alive if you dont tread cautiously. To finish this story, Rocket said the lowest that he could go was $9,999 for the car and my boyfriend and I walked out pissed off and left the dealership without a car because we felt like Rocket did not handle the situation very well which is a shame because there were other people who were very nice and helpful but because of Rocket, I give this place a one star. I hate rude people and because of that experience with Rocket, I do not think my boyfriend and I will be visiting that dealership again. **To Management**: Remind your salesmen and the rest the employees that excellent customer service is essential and that being rude and disrespectful to customers will not make them want to come back, but instead it will hurt your business.

Other organizations