Franklin Auto Repair
| Address: | 890 Franklin Gateway SE, Marietta, GA 30067, USA |
| Phone: | +1 678-354-2515 |
| Rating: | 2.8 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed |
Location
Photos 2
Reviews 8
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Abe M
Horrible business. The owner "Ho" is a complete imbecile. Will over charge you and apply cheap defective parts on the vehicle, not once but multiple times and try to figure away to blame the customer in order for them not to fix the problem they caused. I have never took the time out to right such a negative review. AFTER PAYING OVER $2700, When asked to fix what is already supposed to be fixed by this shop, "Ho" walked away and RESPONDED BY SAYING HE WOULD NOT DO THE JOB AND HE WILL CALL THE POLICE IF I DO NOT LEAVE. While waiting for the police to arrive, I WAS RIDICULED AND CALLED STUPID BY A TECHNICIAN IN ORDER TO TRY AND ENTICE ME TO ASSAULT HIM. This place should be put out of business. I have seen elderly women come in to fix one thing and "Ho" will confuse them with auto jargon on top of his horrible english, and have them thinking there car will not be driveable if all work isnt completed, leaving these poor women stuck in a hard place. That is not right. They are completely taking advantage of the people of the community. Ethics and honesty is not practiced at this so called shop. THIS SHOP HAS TO BE PUT OUT OF BUSINESS. I have filed a complaint with the Georgia Attorney General and recommend that everyone steer clear away from this Shop.
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Gregory Davis
I went to this place to see why my coolant was leaking and why there was sound coming from the back when I hit a bump I left it with them for the day not even 15 min later he calls me back and tells me I need a new coolant reservoir and my shocks were bad cost me 550 so they change those things and when I picked it up the same problem occurred after I drove couple of miles off the lot so I called and told him it was still happening he told me to bring it back and he would do a smoke test why he didnt do that in the first place is beyond me so he calls me back and tells me I need a new water outlet heater hose that it would be 750 dollars because he have to lift the engine I told him I just spent 550 for no reason then he drop the price to 450 I then said what about the shocks that u change he then said dont worry about that its not important right now I will never bring my car or any future cars to this place p.s. I took my car somewhere else to see why my car was making the sound in the back and it was because bolts were missing in the back didnt even need the shocks
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Sandra Kleinschmitt
This is my go to auto shop. Many reviews talk about the price being high, half the job being done. Since 2009 Ive taken my very marginal car to Franklin Auto Service and the prices have not only been fair, theyve sometimes made me wonder how they make a living. My very first experience I had to pass emissions--I needed a new catalytic converter. Everyone else quoted me $1,000 and more. He did it for $300 including the emissions tests before and after. Two years ago I needed my timing belt assembly replaced. This also means my water pump must be replaced at the same time--Id had to have this done before in my 19 year old cars lifetime. I was expecting the usual price of about $800 or $900. He charged me $550. Hes very good about telling me what looks like it will need service down the road and telling me if its urgent, if it can wait, and how much. The only time he changed a price was once due to finding a problem that was different and in addition to my original issue. Hes always professional as is his staff.
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Angela Barajas
If you are reading this then you have been warned.Absolutely one of the worst auto shop experience ever.These folks will tell you one thing then change it up at the last second to try to squeeze every drop of cash from you.I took my 96 Volkswagen to fix its check engine light .We originally agreed to a price of 300-500 and ended up with 500.The next day the check engine turned back on!Came back and they came up with a bull excuss of my car computer and were willing to fix it for 1000!Ended up going somewhere else and they fixed my car up no problem.I asked them about my previous experience with these guys and checked my ECU.Turns out it worked fine no problem.I hope my mistakes can help someone out there save some cash. I definitely recommend looking somewhere else for your car troubles.
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Todd Smith
I recommend finding a different repair shop. Ive used them 3 times, and didnt have a good feeling about the repairs. This last time, took my car in to have an oxygen sensor replaced. They told me the manifold was cracked and needed to be replaced for $850. After repairs I got 2 miles down the road and the check engine light came back on, with a check transmission light. Took it back, and the owner said that the wiring harness was shot, couldnt be fixed, and it wasnt his fault. Took the car to the Autonation Ford nearby, where they traced the wiring harness, found where it rubbed against the alternator (right beside the manifold coincidentally) and fixed it for $400. I believe Franklin Auto Repair to be either dishonest or incompetent or both.
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Malcolm Goss Jr
Yup, definitely a CON ARTIST! I own an auto brokerage business and this repair shop is close to my office and used him to perform repairs . Mr. Loc charged me for a defective catalytic converter when it was simply an 02 sensor on one vehicle, $750. A leaking sunroof on another vehicle and was told it was broken beyond repair and charged me $1300 for a replacement. He actually sealed the original sunroof, DID NOT REPLACE, and charged me $1300 for the replacement that most likely didnt take long to repair the original sunroof. I used him to certify the vehicles I sold and now I just cant trust him for my customers sake. Just a thief!
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Craig Smith
I went to Franklin Auto in a kind of an emergency. Thought my serpentine belt was bad because it started "squealing". Well it was bad, but that wasnt the problem. My alternator was going and that was the noise. Andre replaced the belt in about 20 minutes. It still made the noise. He explained the alternator problem, I said I could not sit for an additional 2 hours. WELL - I was offered to leave my car, promised by 5pm to be done and used the owners truck to come back to the apartment. AWESOME job, thank you so much. Car was finished 45 minutes earlier than promised. Thank you so much to everyone at Franklin Auto! Craig
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Anonymous User
He will give you one price and chage it to a higher price. He has done this twice to me. I took my car (Honda Accord 2004) to him on Saturday and the tune up went from $100.00 to $150.00. He could not break down the total to me just saying that the parts (he called them spacklers) were $80.00 for four of them, plus the oil change and an filter. The purpose of my visit is to save money on gas and thats why I thought a tune up will help. But to make a long story short my car is still eating the same amount of gas if not more, so Im not sure if he actually tuned it up or if I just got an oil change.
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