Maaco Collision Repair & Auto Painting

1350 South Marietta Pkwy SE, Marietta, GA 30067, USA

Address:	1350 South Marietta Pkwy SE, Marietta, GA 30067, USA
Phone:	+1 770-884-2998
Site:	maaco.com
Rating:	3.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12PM Closed

Location

Photos 87

Reviews 4

Deidra Robinson

O M G!!!! The worst auto body experience ever!!! I called this place because i had two doors that would not open from the outside on my car. I asked how much would they charge to repair both doors and John told me $40 an hour plus parts, so i said great. I took the car up there and he told me that he would call me when he finds out whats going on before he fixes it., I ended up having to call him to find out, every time I called he had a lie to tell me about why he wasnt working on the car like he said he would. So after three days they repaired one door and said that they didnt want to take the panel off of the other door because they were afraid to break the panel. I went and picked the car up and paid them for the one door, the very next day the door wouldnt open. So I asked while I was bringing the car could they repair the other door since i had the panel off and he told me to bring it up so they could take a look at it. I took the car and while waiting on him I was showing his mechanics that i had the panel off and they told me that they could break the door latch to get the door open and that John would order another latch. They ended up messing up my window regulator and breaking the latch. I told them dont worry Ill buy that part also. John told me to leave the car again and hed call and let me know about the part prices and that they would get right on it. I ended up having to call him once again and he lied and said he would get right on it. Ten minutes later he called and said that they just didnt want to fix the car because he wasnt making any money off of it and that i was trying to get something for nothing and i replied to him that Im paying what he quoted.He started getting very rude and told me to pick up the car. John also stated that his mechanics said that I broke the regulator and latch. I had my fiance with me that seen that i watched them break my latch with a crowbar and never touched that door. When i got there I asked the two guys and they stated that they had not said such a thing but that they didnt want to get involved in the John situation because they have to work together. When i got there to pick up the car I told a customer how they treated me and he called the police. I was escorted off the property. He acted like a very prejudice individual. Im now seeking a lawsuit on that business. He treated me so bad from the day i dropped the car off until the day he said he wasnt going to repair the car. He didnt try to compromise or anything to make a customer happy he basically said screw you and come get your car now!! Worst experience ever!!

Rick Parker

I originally got a quote from Maaco for painting my truck and getting a dent fixed in the underside of the bed. I decided that it was a little high since I have heard that Maaco quality is somewhat questionable. Maaco ran 1/2 off their paint jobs for Black Friday 2015 and this made it worth taking the chance. I took the truck back to a technician to have another estimate of all work to be done. The technician gave me a quote including the dent repair and actually circled the Maaco paperwork indicating the body work needing to be done. I dropped the truck off and then 5 days later they indicated that it was complete. I picked it up in the evening and at a glance all seemed to be fine. The next morning in light of day, I inspected the truck and noticed that they did not repair the dent in the bed and there was a couple of minor paint issues. I called the technician and was asked to bring the truck over so that they could see the dent and confirm that the work was not completed. The technician agreed and scheduled the correction. I then received a call putting it repairs off for 3 weeks. Time had come, so I dropped the truck off and was told that it should take another 5 days, after 2 days I got a call from the Manager indicating that the technician did not quote the dent repair properly. I indicated that the did and even circled it on the paper. He continued on and said that he CAN NOT / WILL NOT repair for the previously agreed quote and that he needed another 7 hours of labor to repair the dent and paint it. As much as I stressed that this was their fault and all would have been fine if they had done the work correctly the first time, he maintained that he would not do the work without the additional monies to fix it. Since I really didn’t have a choice as I would have to pay another shop to fix it anyway and did not want to risk them not matching the paint properly, I agreed. I feel that this is very UNETHICAL business practice so please beware.

Connie Lincoln

Deciding that my car needed refreshing, I took my 2006 Honda Civic to South Marietta Parkway MAACO in May of 2015. Since I plan to keep my car for several more years, I opted for the Platinum Paint Service. They kept my car for a week longer than they had said. I ended up paying double the amount for a car rental than I had expected. After finally receiving my car, the paint job itself looked decent, but the emblems had been replaced incorrectly on the trunk. Deciding that it was more important to have my car, I didnt argue and took my car. It is now February 2016 and the paint on the front bumper is coming off. I noticed the missing paint in January, but believing that I had a 5 year warranty, I did not rush. My husband took my car to be "evaluated" this morning by MAACO. He was told that someone must have hit my car and they will not correct the paint on the bumper. No one has hit my car and I have not damaged my car in any way. The paint is coming off in a perfect circle and bubbling under the circles edges and creating a bigger hole in the paint. My husband was told that they saw scratches on the bumper where the paint has come off. Of course there are scratches; the bumper has been exposed to harsh weather and road conditions in the Atlanta area. But, of course, it is my word against theirs. This was my first experience with MAACO, and I will take this as a lesson learned and NEVER do business with this company again.

Brenda Reed

I suffered damage to my vehicle 2 separate times, consecutive months. Upon initially taking my vehicle for estimate - then repair, I was impressed with how friendly & helpful Gary and John were. While being repaired they called me to keep me informed as to their progress. Upon pick-up they even offered to stay later on Saturday, if I needed. The second time my vehicle was damaged, I was distraught. Steve who is the owner, calmed and reassured. He went out of his way to assist me. The care and concern demonstrated by Steve show great character - a moral & spiritual grounding. A sense of community is what I felt. My car looks goods!! I already have a couple of friends who plan to use Steves location, when they are ready to have their cars repainted. ( We are not wanting any collisions or other mishaps, but in the event they occur - I know a guy you can trust.!!!!!!)