True Salon | Spa

3625 Dallas Hwy #540, Marietta, GA 30064, USA

Address:	3625 Dallas Hwy #540, Marietta, GA 30064, USA
Phone:	+1 678-581-8783
Site:	truesalonatlanta.com
Rating:	3.6
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–7PM 7AM–7PM 7AM–7PM

Location

Photos 29

Reviews 4

Malia Marcell

I have had 4 services at this salon. Experience 1, Sept 2013: Update to my Ombre. Caitlin was great, she made good conversation and was able to perfectly match the color. Experience 2, March 2014: Hair cut. I asked for a few inches off the bottom. She says, its not really worth it for a clean up if I am going to pay to have a cut with her. Ok? Lets go slightly shorter. My hair went from below my bra strap long to shoulder length. Now, I fully well realize it couldve been a misunderstanding. I didnt write a review in the moment because management handled the situation so well (AFTER I CALLED AND ASKED FOR HELP.) They allowed me to come back about a month later to meet with a stylist who taught me how to do my new hair. SHE was great. Experience 3, April 2014: Make up application for professional head shots for work. Legit DISASTER. I asked repeatedly if she thought there was too much makeup, and if all the creasing was going to be an issue in the pictures (I obviously already knew the answer to this, but my pictures were schedule immediately after the make-up application.) She brought me to the front area where the lighting is better--still awful. Got the pictures back and wasnt sure if I should cry or laugh hysterically. In the end, I was able to find a few pictures at a distance that you couldnt see the terrible makeup application. Experience 4, July 2014: All over color-a Sombre (subtle ombre.) This is the straw that broke the camels back. I requested all over color in two shades lighter. I specifically mentioned this bc I knew I had to address the white hairs that were becoming more and more aggressive. I also wanted a lighter color thru the ends. I brought pictures, she assured me it would be great. The process didnt take as long as expected. We finished 45 mins earlier than the time scheduled. I ended up with SLIGHTLY lighter base, white hairs, and ORANGE highlights. As she dried my hair, she kept making excuses. I almost felt like she was blaming me--I dont even really know how to explain it. She hadnt realized that I had done this same procedure 3 years in a row, so I knew it was completely doable. She wouldnt take responsibility for it, and kept saying "I knew this was a possibility." What? You knew there was a possibility that my hair would be ORANGE but didnt think to mention it BEFORE we started? Oh, and she charged me for the all over color. WHAT?!?! Its NOTHING like what I asked for. Not even kinda. I know there is a science to color, I know that accidents happen. I can get my head around all that. I can even be sympathetic. I realize that I shouldnt have gone back after the first big fail (20/20 hindsight.) I should have written my mad review back in March. I take full responsibility for that. Needless to say, I will not back.

Justin Carrell

My mother was a satisfied customer for nearly 10 years going once every 5 weeks regularly. In February 2015 she had 2 back to back last minute cancellations due to icy conditions on the road which appeared suddenly (it is in true salons policy to allow for cancellations due to weather). She is also a nurse and has to treat sick children regularly and often becomes ill herself which happened for her third appointment also suddenly. They decided to charge a cancellation fee for the last cancellation. The fee isnt the problem alone, it was the incredibly rude and disrespectful way they talked to a long time patron; applying the fee as if it was punitive. It upset her so much that I needed to take the phone and handle the conversation. I politely asked them to remove the fee, as my mother was very sick and it would not be appropriate for her to spread the illness and she will reschedule an appointment. They would not remove the fee and became irate with me for even asking. I asked to speak to the manager/owner of the business as this was unacceptable. After talking with the manager, hoping a more reasonable business mind would prevail, it quickly became clear that management encourages this behavior as the same rude and uppity attitude was shown after asking twice to remove the fee (as noted in the story above) and they would still rather lose a long term customer than to wave a cancellation fee. True Salon runs a poorly managed business with poor customer satisfaction. Keep this review in mind when you are deciding on a local salon.

Erica Wasilewski

I went to this salon to have my hair color corrected they were extremely kind and professional on the phone, so I scheduled a consultation and the lady on the phone said she left a hour and a half window for me to have a consultation then get my hair fixed from black the Brown by a master stylist. When I got there I was 2 minutes late and waited while no one said anything to me.but the women looked me up and down then she said what are you here for extremely rude. I said a consultation so she brought me to my chair and the master stylist was a man and he can out and said oh I cant look at your hair because your a few minutes late. I said okay. He said well lets see, I thought there was a hour window so why was he unable to look at my hair? Then he continued to say how damaged and gross my hair was? Then he wouldnt do my hair because it was "damaged" my hair is thick and short just because there is some damage there should be no reason you cant do it and he continued to be very rude and say to wait till I was 25 to dye it again thats 8 years are You kidding? I would not recommend this man for any young girl looking to get her hair done. There are probably many talented stylist there but not this man

kim molina

Love Aveda products! This is the second Aveda salon I have been to. Staff was very friendly and helpful in both the product area and the salon itself. I had a cut, color and highlight. The stylist listened to what I wanted since I was wanting to change the color a little bit in order to hide roots and grays better. It was the best anyone had done in the last 3 attempts and when there was one little area I wanted adjusted, no problem - I could come back the next day she worked for a touch up. (I had a lot of gray and 5 months worth of roots and 3 not so great dye jobs to fix so she had her work cut out for her!) One little spot was absolutely no big deal because she was going for a blend to hide grays and was just a little too light for my taste. I also had a big product order they got all ready for me, with the ladies at the front working very hard and doing a great job answering questions, making sure I got my points, etc. Love the personal attention they give the guests and the relaxing atmosphere of the salon itself. It is a bit pricey but you get what you pay for and they have a rewards program that helps ofset this. Overall, a very positive experience.