J.T. McDermott Remodeling Contractors

7427 W Main St, Belleville, IL 62223, USA

Address:	7427 W Main St, Belleville, IL 62223, USA
Phone:	+1 618-397-8701
Site:	mcdermottremodeling.com
Rating:	4
Working:	8PM–12AM 12AM–4:30PM 12AM–4:30PM 12AM–4:30PM 12AM–4:30PM 12AM–4:30PM Closed

Location

Photos 30

Reviews 6

J.T. McDermott Remodeling Contractors L.L.C.

Mr. Polinske, As the owner of the company, I was disappointed to find your review of your experience with us. We take our professionalism and reputation seriously, as one can see from the large number of independent reviews on Guild Quality and Houzz. We currently survey all clients post-project and have a 98 percent “likely to recommend” rating. Still, we aim for 100 percent satisfaction and hold ourselves accountable if we fall short. In reviewing your experience with us I found an email I sent to you July 7 which indicated that, after assessing the scope of the project, the cost would have to be increased to build it to your expectations. To achieve a successful outcome, it is imperative to be forthright with our clients upfront to eliminate “surprises” after a project begins Our clients appreciate this level of openness and honesty. As is standard practice, I even offered alternatives in line with your budget, but of the quality that maintained the integrity of the re-sale value of your house. Admittedly, we did push back your appointment and we apologized for having to do so. It was a busy time of year and we were working to fulfill our obligations to clients who had already invested in us. All professional level design build firms have policies like ours of asking budget/investment ranges. This is for the benefit of you, the customer. Doing so starts an open dialogue and knowing how much a client wants to spend allows us to tailor our advice to help our clients meet their goals for each project. It also helps to determine if the project is even a good idea from a financial standpoint. Again, I am sorry that we could not reach an agreement and would happy to sit down with you to discuss your concerns. Contact me at your leisure. Sincerely, Josh McDermott Owner J.T. McDermott Remodeling Contractors

Brian Polinske

I was worried from the beginning about this company when they repeatedly asked me if I had budgeted for the covered patio project. I told them I had it taken care of. Each contact with them they started with the same rhetoric - "what amount are you planning to spend on the project?" Each time I told them I was ready to move on the project. The initial meeting took 3 weeks. Way too long to visit my backyard and tell me the actual project with pricing would be divulged only after we rescheduled another meeting in their office in another 3 weeks. I waited till the day before the meeting and called to confirm the appointment. I was told that unfortunately my meeting would have to be rescheduled as the person whom I was to meet with was on their summer vacation. You would think knowing when their vacation was would have been considered before setting my appointment. Anyways, they told me to expect to spend 10-15k on the project when they were in my backyard taking measurements. Then after I called to confirm the meeting I was told the price would be no less than 35K. 35k for a covered patio? I confronted them about the price and they told me the materials were much more than they anticipated. Im not sure how such a discrepancy could occur if they were professionals who do this type of work for a living. They may do good work but watch your wallets!

Jeannie Lewis

What a great company to work with. Your team really does a wonderful job. We were so undecided on the design of our deck, but your team came up with the perfect solution. Your professionalism and personal touch was impressive. We felt like part of your family. Thank you for going above and beyond to give us a beautiful deck that we will enjoy for many years to come.

amy williams

Professional. They know how to makes things right with your home and have access to the best local skilled trades. No worries. Pricey, but worth every penny for the peace of mind. I will never DIY again.

S Terkoff

This is our third project that this company has done. The work is accomplished quickly and thoroughly. The workers are polite as well as knowledgeable. We plan to use this company for any future projects.

Toni Gordon

Exceptional people to work with in all aspects of the project.