U-Haul Moving & Storage at University Ave

306 E University Ave, Champaign, IL 61820, USA

Address:	306 E University Ave, Champaign, IL 61820, USA
Phone:	+1 217-351-7040
Site:	uhaul.com
Rating:	2.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 88

Reviews 4

Katrina Halfaker

Well, first of all, I made a reservation for a Ubox and they cancelled it without my consent because my mother called and cancelled her Ubox rental and they just saw the same last name and wiped everything without checking, I think. So the day I have to move, I call to make sure they have everything organized, and theyre like Uhhh we dont have one for you. It takes them half an hour to tell me I can have the model Ubox which is inside the facility. Clearly, harder to move furniture into that. I give up. I take it with a grain of salt, even though the service was terrible and the manager slow and indifferent. This afternoon, while Im up in Michigan, I get a text saying my Ubox payment is overdue and it most certainly is NOT. I PAID FOR TWO MONTHS IN ADVANCE. The only thing the woman told me was that it might be an automated message, but they not only contacted me but also my mother, which was unnecessary. I kept all my receipts where it shows my bill isnt due until July 17, but now Im trapped out of state wondering if theyre going to dump my belongings or what! Edit: 7/22/2014 A week ago, I came in to discuss with the manager why the website wouldnt let me pay online. He looked up my information and said, due to the many problems Id been put through, he would waive my last months fee. Well, I check my account today, wondering why it looks like I have way less than I budgeted to, and there it is: Uhaul automatically withdrew payment, again, even after the manager said he over-rode the system, even after I had been through this before in June. So I go there, wait in line for half an hour, only to find that the manager isnt there and I have to come back at four oclock. The woman working the counter was extremely nice and as helpful as she could be, but this is still a major issue. I mean, whats going to happen when my Ubox rental is over? Is this computer system just going to keep charging me every month? Am I going to have to keep going in person every time I see theyve drafted without my consent? This is getting absolutely ridiculous. Edit: 4/29/2017 Because I could not find any services available on the weekend August of 2016, I literally had to use Uhaul again. There were no other options. Not only were they busy and short staffed on a Sunday, they also made me wait over 3 hours for our storage box to be unloaded from a shipping container because they could only have one person inside at the register and the staff member trained to use a forklift was busy putting a hitch on someones car. They knew in advance we would be unloading our Ubox that day based on the reservations. Service has definitely improved but whoever is in management isnt sufficiently staffing for high volume days. A move that would have taken us maybe 3 hours at the max turned into over 7 hours, half of that waiting. If you want a stressful and exhausting experience (and maybe even a sunburn), sure, go with Uhaul. Edit 5/4/2017 Due to our apartment being condemned, we had to last minute move everything within 49 hours. Everything went smoothly this time. Service was great and they were all personable. Well staffed, no longer storing Uboxes in freight containers (which takes forever to load and unload). Seems like there is serious systemic improvement. Based on my experience today I am comfortable going back again. It is likely best to move during awful weather or slow seasons, though. As we have found. 6/27/2017 Moved again because we bought a house...and came back a week later to rent a van. In and out quickly, good service, very organized. Seems like so long as youre moving on a weekday and they staff appropriately, you wont have a problem. Im really glad they hired some great new folks and started troubleshooting.

Chelsea Coronel

I wish I could give 0 stars. This place is absolutely horrid. I needed to have a trailer hitch installed on my car for my bike rack. Unfortunately, this was one of the only places nearby to get it done. I scheduled an appointment well in advance, but they called last minute and left a message informing me that my appointment had been rescheduled. Didnt even bother to check if I was okay with the date/time they had rescheduled it for. Whatever. I accommodated my schedule and showed up early to my new appointment time. The only thing I needed to do was drop off my car, hand my keys to someone and leave to go back to work while they installed the hitch. Slowest, most horrible customer service ever!!!!! 10x worse than any DMV. For more than an hour, I couldnt get an employee to make eye contact with me, let alone help me. A huge line of people was forming behind me, and as the minutes dragged on I started to fear that I wouldnt make it back to campus on time to teach my next scheduled class. I nearly had a full blown panic attack in this place. When I was finally assisted, the employee looked straight up stoned. Just totally soulless and dead in the eyes. I barely made it back in time to teach, sweating profusely because I had been forced to practically run back to campus in the summer heat while my car stayed at UHAUL to be fitted with the hitch. The customer service here is appalling. I will NEVER go back to this place. If I have to pay more or even drive to another state I will do it just to avoid this place.

Claudia Lutz

After some moderately negative experiences with this location (fuel gauge level in the rental truck not matching what they claimed as the starting amount, for example), I gave them another try this past weekend. I rented a truck 8 hours to use in town, and returned in plenty of time with the fuel gauge at the level I had received it. I had driven less than 10 miles in total. I received an email receipt charging me, in addition to the standard rental charges, over $50 in "fuel charges" plus a $30 service fee. The receipt, although it indicated that I had driven less than 10 miles, claimed that I had used over 10 gallons of gas. This was either an incredibly careless error or a malicious act on the part of the employees of the Champaign U-Haul location. I disputed the charges successfully with U-Haul customer service at the national level, but it has taken several stressful phone calls, and Im still waiting for the charges to actually be removed. I may consider using U-Haul again in the future if there is no other convenient option, but I will certainly never be a customer at the University Ave. location again. If you do, Id recommend taking pictures of the fuel gauge with the time/odometer included, saving all your gas receipts, etc. to protect yourself.

Britix Defyned

Customer service was pathetic. I called the local number and ended up with someone in a call center who had NO CLUE about my previous 3 calls. I called with questions about my rental and they told me a representative from your location will call you back within 30 minutes. Three hours later I still cant get anyone on the phone. If there was any other place to rent a car trailer in the Champaign Urbana area I would gladly pay more to avoid U-Haul. This location is a joke at best. To add to the saga; I just came back from going to pick up the car trailer I had reserved....the nice gentleman put his personal cell phone down long enough to tell me they dont have one and that I should have made a reservation......I have a conformation number in my hand and he looks it up and says "oh well we still dont have one". If you can move any other way I strongly advise avoiding U-Haul at all costs.