Atlas Van Lines

Reviews 3

K

K S

If you want to deal with the mafia call Atlas (aka Atlantic Relocation Systems). This company is as crooked as it gets! First, “G-man Johnny” came out to our house to give us a free appraisal. It turns out that this guy gets paid commission so it’s in his best interest to underestimate the weight of your belongings to get your business. He quoted us $4,000 to move from Phoenix to Denver, it sounded like a good price so we signed the contract. The movers showed up a few days later and loaded all of our boxes onto their truck (so far so good). The movers were polite however only one was a full time employee (the truck driver), the others were hired help (no background check). Five days later Bitchy-Barb calls us and tells us that our belongings have exceeded the 8,000 lb. quote and that they were going to charge us an additional $1,000! How could this be, all we had were a bunch of boxes (no furniture)! Besides, John promised us that it wouldnt cost anymore then his quote (note to self, next time get it in writing). At this point the moving company has you by the balls. They have your stuff and now they want more money. Now what? What sort of leverage do you have? If you dont pay up theyll charge you a storage fee and will eventually sell your items to recoup their "loss". See what I mean about dealing with the Mafia? To call their bluff we had them weigh the truck before and after unloading it (get a receipt of the weight each time) and as it turns out our stuff weighed far less then 8,000 pounds! What a bunch of liars, caught them red handed at their own scam! Two days later they call us back and tell us that our stuff is still in Phoenix (two weeks after they picked it up). It was suppose to be in Denver in two days and by this time we were running out of clothes, medication, you name it. To make a long story short everything finally showed up a week later. Heres some advice when dealing with moving companies. Theyre all the same so regardless of who you use keep this in mind: Insurance. The standard insurance that came with our quote only covered $35,000. If you want additional insurance Atlas charges $4,000 for an additional $40,000 worth of insurance. Various online moving insurance companies will charge you about $400 for the same coverage! If something gets broken Atlass insurance will cover it right? That depends on who packed it. If you packed it you are out of luck. If the movers packed it then it’s covered. Do you want to trust a bunch of guys making $8 a hour to pack your fine china? I dont. Do you have a two story house? If so make sure its spelled out in the contract. If its not the movers will show up and say "Oh, our paperwork says its only a one story house. Well have to charge you an additional $800 since you have stairs". What are you going to do argue with them? Theyll drive off with your stuff if you do. Movers: Does the moving company use full time employees or guys hired off the street? Are they drug tested? Did the moving company do a background check on everyone? If someone hurts themselves during the move will your homeowners insurance cover that? It better because if they dont youll end up paying their medical bills, disability and legal bills. Truck Drivers: These guys are awesome and are the only true professionals among the bunch. Not only do they drive the truck but they also help load and unload the truck at the destination. Weigh your boxes so you know exactly how much stuff you have. Write that weight on the box itself. That way when they call you a few days later saying that you exceeded the quoted weight limit you can tell them to go screw themselves. In the end moving is a pain and at some point during your life you or someone you know is going to have to do it. My advice? Call a container shipping company like PODS (even Lowes does it now) and pack everything yourself.

XI

Ximena Evans

If I could give Atlas zero stars I would. Our move was beyond horrific. It started with the truck driver yelling at me, while he was on the phone with our move coordinator from Atlas. Then, things slowly progressed for the worse, they scratched and dented our refrigerator. The truck driver tried to argue with me that he had not done it, until I showed him pictures of them unloading the refrigerator. Not to mention that they placed the setscrews for the refrigerator handles inside a drawer that has draining holes. Amongst the other things that were scratched were our night stands (2) our shelving units (2) and our dining room table. Now I am not talking about old furniture, all our furniture was purchased less than 6 months ago. In addition to the scratched furniture, they bent our bed frame in 3 pieces; it was as though they had folded the metal frame to save space and lost the hardware. They delivered close to a month late, a month for which we did not have a bed to sleep on, and once it got home, we still did not have a bed to sleep on. They broke not 1 but 2 chests of drawers and lost half of our couch. It is beyond me to imagine how someone can lose half of a sectional couch. There’s thousands of dollars worth of damage to our property. You would think they would be careful with other people’s personal belongings, but that was not the case. I am so disgusted with this company. This was our last military move and Amen for that. It’s disheartening to think that the military trusts Atlas with anyone’s stuff. Atlas treated our stuff very poorly. We had worked so hard and used all of our wedding money to have the little furniture we do, and to think that most of it was damaged. Finally, not only did they damage our stuff, but also they damage the home we are renting. They broke the storm door and one of the porch lights. The disappointing thing is that they did not even bother telling us, I saw the driver through the window messing with the porch light he had just broken. In addition to all of the havoc they caused, the military paid for full unpacking. They left 50% of the boxes untouched; even boxes that got opened were not fully unpacked. The showed up to my home completely unprepared, they had to find the boxes with my personal tools to put some of the furniture together. Finally, they close the deal by leaving trash form the lunch that I had purchased for them strewn across our front porch. I would never recommend this company to anyone moving.

SA

sam weiss

I used this company to move me and my family cross country 3 years ago, and I still have nightmares about it. I came across its name recently and decided to write a review. The most unbelievable experience was with the customer service woman who talks to you like she may have worked at a maximum security prison before. She was rude, and after initially putting down a $100 deposit, I didnt respond to her calls fast enough so she charged $500 on my credit card that I had given her!!! When I called to complain she told she did it because I wasnt calling her back! I was stunned. I should have turned around and run the other way but it was too late by then. My first impression of the company was dealing with an estimator who was a nice enough guy but I never spoke with him again. Just had the pleasure of dealing with Broom Hilda for the duration of the nightmare. I agree with at previous post that they DRASTICALLY underestimate how much it will be for the move. Then after you realize you arent going to have enough space, your stuck ordering another container. We had to have our stuff stored for a few weeks, which was THE deciding factor for using Atlas. Having scheduled the delivery date 6 weeks in advance, I figured our stuff would be there on time, no problem. Yeah right. When my family and I (which included a dog in a crate, and a 1 y.o. baby) checked with them from our hotel room 2 days before we were to move in, the sweet Gorgon queen informed me that they couldnt find a trucking company to deliver our stuff on time because the one that was supposed to do it had just received a call from a military family that needed to move and they gave precedence to military folks. So we got screwed having to stay an extra day in a cramped hotel then driving to our new, empty house, stopping on the way at Wal Mart to buy sleeping bags and ice chests so we could camp out till our stuff got to us. Eventually, the truck arrived, 3 or 4 days late and the owner/driver was completely unapologetic. The crew of movers that he mustve assembled on the way from The Hills Have Eyes movie set and various work-release programs, had me huddling with my family for safety while I waved a flaming torch at them if they got to close. One of them was even nice enough to have left a condom on the floor of my little boys room. What a nice touch. It was the phlegm icing on the puke cake that was my Atlas World Group Inc moving experience.

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