CubeSmart Self Storage

Address:	20825 N Rand Rd, Kildeer, IL 60047, USA
Phone:	+1 847-438-0990
Site:	cubesmart.com
Rating:	4.4
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 63

Reviews 14

Lindsay Frystak

I was recently referred to Cube Smart by another storage provider who did not have the size unit I needed. Upon arriving at Cube Smart, I was pleasantly surprised by the cleanliness of both the grounds and the office. Once inside the office, Cliff greeted me immediately and listened to my needs patiently. He was able to answer all of my questions and showed me a perfect unit within minutes. I found the right sized unit, was able to keep it within my budget, and purchased boxes for my move right then and there. Cliff also informed me that because I was a first time renter it allowed me to use their moving truck for a very small and reasonable fee!!! Another great surprise, because this saved me the hassle of having to make a separate trip and negotiate with UHaul. Overall, my visit exceeded my expectations and the service provided by Cliff was friendly, knowledgeable, efficient, and met all of my needs. I will definitely refer friends and family to Cube Smart in the future.

montiac22

I have been renting at this facility since 1985. The current manager Cliff has been an absolute wonderful manager of this facility for most likely a decade. Cliff is courteous and always there if I had questions or needed a problem solved. On the other side of the coin is Cube Smart themselves. About a year ago I was asked to leave the unit that I was in so they could build a new building for people that wanted inside storage which is understandable. I moved into a clean one right down the aisle. After 9 months of construction on the new inside facility everything in my unit is absolutely filthy from all the construction dust. Since then they have raised the cost of rent twice with the biggest price increase just in the last week. Looks like Im paying in more then one way for their new building. I would think Cube Smart would have some loyalty to a 30 year plus renter and not hose him with these price increases.

Adam Cavaliere

I have been a customer of CubeSmart for a few years at this location. We were utilizing their outside parking to store a trailer. Recently, we changed to a different trailer that was a considerable size larger. I went in to inquire about finding a new space, thinking my chances of getting one were slim. It turns out that I was correct and there wasnt one currently available, but Cliff & Mary were very quick to offer up another one of the CubeSmart locations. Not only did they recommend the new location, they looked up the availability and even booked an appointment for me at the new location. To top it off, as I was getting back into my car, I received a phone call from the new location confirming my reservation! This is true customer service! Thank you Cliff & Mary!

Jeff S

I just moved out of my storage unit in Kildeer. Had no issues with this location until a major construction project started in May. Early on, access to my unit was impossible for several days. Since then, the entrance has been reduced to dirt and gravel. The electronic gate is now gone. There is only one way in to the aisle where my unit was located. Construction vehicles have often been parked in that aisle. Everything in my unit was covered in dust and dirt. While I give manager Cliff Powell five stars for his excellent service, I have to give Cubesmart one star for its decision to not share information about the construction with its tenants. The place is a mess, and likely will be for some time.

Johnny Trotsky

Ive been a customer at this location twice now in past 4 years. I absolutely MUST say that CLIFF - the store manager there - has done everything he can to make my storage needs work well for me! This man is a wonderful person. CubeSmart needs more people like this him! Thank you Cliff for all that you do, and have done in last 2 years to help me. Cliff is courteous, kind, and well mannered... he brings a sincerity to business that most do not know. An organizations name is one thing.. but NOT without the people like Cliff who truly make a company what it is! Kildeer CubeSmart is Great!

Carla Wong

I went in September of 2014 because it was the most convenient location, however the customer service I received was extraordinary! Cliff was great! He helped me find the space that I needed at a great price. Then a couple of weeks ago I needed more space and once again he helped me get exactly what I needed. He is the true definition of customer service, you can tell he cares,and enjoys what he does. He definitely goes the extra mile!

Rob Holton

I have been renting a unit from CubeSmart for a few years. I have always been treated by Cliff as the best customer possible. With my current job uncertainty due to negotiations and possibly not being paid, I was unable to continue to afford the unit I was renting. Cliff worked with me to get all of my items out as quickly as possible. I will definitely recommend this storage facility to anyone that needs to store their items! Great job Cliff!

McNeil On Wheels

I have absolutely nothing but great things to say about this CubeSmart facility. The property manger, Cliff, was extremely friendly, welcoming, helpful and accommodating. If Im ever in need of storage again, I know where to return! One of the nice features of the property is that it has a moving truck available to renters. All renters get the first use of the truck for free! I also like the convenience of managing my payments online.

Ron Haaning

This is a terrible place to rent a shed at. The prices are pretty high to begin with. Every year they throw a substantial rent increase of about $20 to your shed. The new manager, Jen, is a total loser who is unprofessional, uneducated, unattractive and unqualified to work here. Most of the tenants dislike her and the way she handles herself. Even the corporate manager, Bruce Goldfart, told me he has received complaints about her.

Andy Fuller

Cliff was extremely helpful. We werent crazy about the first couple of units that Cliff showed us, but he didnt get frustrated and showed us another unit nearby that was perfect for our needs. Cliff did a great job explaining the set-up but never became pushy or too sales-y. Not the cheapest option, but the best option for us because of the location and security. Overall, a painless and enjoyable experience. Thanks Cliff!

Kimberly Maiorello

This was my first experience storing a vehicle. Cliff and Bernard made this an excellent experience. Both were very courteous and professional. The storage unit and surrounding grounds are kept very clean. We will definitely be back for our winter storage.

Heather Frank

Im part of a club thats rented a storage container here for years and have always had a good experience. Today we rented the truck for the firat time and it couldnt have been easier work ing with Cliff!

Molly McGrath

I have absolutely nothing but great things to say about this CubeSmart facility in Kildeer. The property manger, Cliff, is extremely friendly, welcoming, helpful and accommodating to my needs.

supermariobiggredd

I had a great experience today at my local CubeSmart the general manager Cliff was very helpful and insightful, I really felt that he went the extra mile to give me excellent service