Hollander International Storage & Moving

1801 Pratt Blvd, Elk Grove Village, IL 60007, USA

Address:	1801 Pratt Blvd, Elk Grove Village, IL 60007, USA
Phone:	+1 847-439-2140
Site:	hollandermoving.com
Rating:	4.2

Location

Photos 1

Reviews 11

Kevin Lydon

Only reason I dont give 6 stars is the driver listened to the damn GPS which out here in the country is wrong and friends have done the same thing coming to see us! We had 3 quotes from around the suburbs. Moving from Naperville to Galena. Chris who came to the house was by far the most professional and almost guessed the weight to the pound! The follow up the whole process before actual pickup was right on. P/U early the 12th and deliver to Galena the 13th. No biggie right? These guys worked so hard, had great attitudes, laid blankets and runners and nailed it. I couldnt have been more pleased. Then deliver it the next day Friday....wait a minute!! Friday the 13th??!! Ahhhhhh no big thing! Full moon?? Ahhhh no big thing right? So morning of we are waiting at the new house and get a call from the driver. The damn GPS took them down back roads which is rough enough for cars here in Galena and the couldnt turn back around. It winds through the back hills and is gravel and paved. Its a 55 ft. long trailer which they are usually 40-45, and on one bend its got one wheel stuck. Now a semi-tow truck! Finally he gets out and gets here and no way is getting into our drive so they have walk down the steep blacktop drive and it was slippery and cold and at least 100 feet to the door. Imagine each box one at a time. Worked for hours and hours into the cold night. Our new sofa came with a small rub on it and the driver took pictures and said no problem and noted it. This crew deserves praise for the "Friday the 13th" move from hell. They never gave up and kept their great attitudes from the beginning to end. I own my own business and it was inspirational how they kept it upbeat despite numerous set backs! The claims department quickly handled the damaged piece and sent a check out within the week. I couldnt have been happier and have moved at least 10 times and this was the best. We all face adversity......its how we deal with it that matters. Kevin L.

Jill Chomycia

Normally I would wait until the end of an experience to rate, but I dont see how Hollander/Mayflower/United can possibly improve the experience beyond one star at this point. First, the packing team took longer than expected to pack, so rather than make us wait around, they offered to lock up when they left - instead, they left all the doors to their house wide open. Not just unlocked, OPEN. Front door, back door, garage door - in Chicago. We moved out of state, so never would have noticed if our neighbors hadnt been kind enough to call us and let us know. Then, on the arrival end, we have just experienced our fifth delivery delay. On this most recent delay, they havent even bothered to give us an ETA, instead were simply told that our belongings will probably arrive within the original delivery window (e.g. three weeks after packing, instead of the original 1 week that they strongly insisted was likely). At no point did they call to let me know these changes in delivery dates, instead they let me call them and leave messages after they fail to confirm. With two children under age three, weve been without beds, cookware, toys, or clothes while trying to settle into a new, empty apartment and starting a new job. Ive had to buy inflatable beds, paper plates/utensils, duplicate cookware and meals out, and if the late summer weather doesnt hold, Ill probably have to buy clothes. Unbelievable. I doubt Ill ever use any full-service mover again after this experience. PODs, UHaul, and three guys I hired off of Craigslist for past moves were all much better, faster experiences with no tears.

Anonymous User

Not counting the moves I made when I was a kid, this was move #22 for me and the first for which I was paying and not Uncle Sam. Take it from me...these folks are TOP DRAWER from office personnel to driver! I have to say it was my best moving experience EVER! The packing went pretty smoothly, though we had to work hard to keep up with them and had to have a few things unpacked because the packers were so quick and enthusiastic. I would not have believed they could have packed us out...all 3,800 Sq. Ft, plus two outbuildings...in two days, but they did. The delivery end went even more smoothly. Our mortgage company drove us crazy with delays on our closing, but Hollander worked with us to help us accomplish a door-to-door move despite that! Any time you put stuff in a box and haul it half-way across the United States, youre going to get some damage, but we only had two or three little things go missing or get broken. Were I to ever move again, Hollander would be the first place Id call! Warmest regards, Bob "Pritch" Pritchard, APR, Fellow PRSA Captain, U.S. Navy (Ret.)

kathleen farnsworth

The sales rep. advised us to purchase ins. and that they would provide boxes and paper we just pick it up at office. It was very unorganized with the box pick up and raining, had to ask them to wrap boxes in plastic. Movers at the house were fine, but we were not told until the truck was pulling out of the driveway that our house would be unloaded in Elk Grove to be put on another truck which would be going to Phoenix. The shipment was due 6/20/14 It came (3/4 of belongings) on 6/21/14 and since it was going into storage, something the salesman knew, we were not compensated the $100 for the delay. We did not see the removal or repacking of our home and when the truck arrived, it look like a different shipment. The remainder of our goods came a few days later, no thats right, no $100...Now we move to our home to find tools stolen and many items that were packed with bubble wrap and paper broken. Now, try to have them email the claim form!!!! and it continues....I highly suggest using our bad experience to steer you in the direction of another company.

Debra Dunbar

We recently used Hollander for our move to Austin, Tx. The team did an outstanding job. Everyone was friendly, professional and handled our boxes and furniture with care. I would recommend to family and friends to use them for local or long distance moves. Great job!!!

Anonymous User

Hollander has donated SAMs to Grayslake North High School for our food drive for the last several years. Their generosity is matched only by their flexibility and willingness to go above and beyond the call of duty. Support this business!!

Nick Mahramus

We used Hollander International Storage & Moving to move my parents to Florida. The drivers were courteous and efficient. They showed up on time and the move went quickly. All items were delivered with nothing broken or missing.

Gary Taylor

Hollander did an outstanding job moving us from Illinois to Florida. Tony R, driver and his crew treated our goods like their own when packing and loading and unloading the truck. We will certainly use them again.

Sarah Rose

Do not use. I would give zero stars if possible. Very unprofessional company. Our assigned agent no showed to their scheduled estimate appointment at our home. Then failed to return any phone calls.

Susan Moran

The crew was amazing-- polite, trustworthy, hard working, careful, and efficient-- I would highly recommend!

Dariusz Pawel

Excellent job