PODS Moving & Storage

1120 N Ellis St, Bensenville, IL 60106, USA

Address:	1120 N Ellis St, Bensenville, IL 60106, USA
Phone:	+1 888-394-8530
Site:	pods.com
Rating:	4.4

Location

Photos 18

Reviews 17

Stephanie Frailey

Buyer beware! Pods is a terrible terrible company and allows their franchisee owners to call the shots. We tried to rent a container from them and they made us wait three weeks. the night before delivery they call and claim that we dont have a driveway for them to deliver to even though we provided photographic evidence including dimensions of our driveway which was wider and longer than was needed for a container. They continued to have us wait on hold for hours at a time or claiming they would call us back in an hour with information as to how they would be able to help us yet here we are three days later still sitting with no pod and no return phone calls. I finally get through to someone who tells me the franchisee location decided they dont want to deliver because they think theres not enough space however if they use their brains like a human being and looked with their eyes at the evidence as well The dimensions would show them there was plenty of space. They now have left us holding the bag essentially with no container and could have been forthcoming and contacted us weeks ago when we made this reservation if they were too weak and ignorant to make the delivery. Buyer beware!!! I would not use this company nor recommend them to anyone. They let you sit and wait and wait and then do nothing to help you when the time comes. The corporate office lets their franchisees do whatever they want and have no say or power in the matter. They have essentially called me a liar telling me I dont have a driveway for them to deliver even though we do and I proved it. terrible customer service, terrible experience, would never ever recommend them and highly suggest people find a local moving company to support for their moving needs as that is now what we have learned to do the hard way.

L Lee Needs

The company did a GREAT job. Delivered POD when scheduled, billed what they quoted over the phone (thankfully, I went with his quote), online access to account was super user-friendly, and drop-off/pick-up were done when scheduled. Schedule availability is usually within 36-48 hrs. My ONLY issue is just the size of the PODS. If you have anything larger than a 2 bedroom house, you really need professional movers to make the best use of the space and thus, get as much as humanly possible in the container. Otherwise, youre left with a lot of extra stuff trying to determine what to do with it. Packing one of these is Tetras on steroids, especially if you have larger/ longer couches or chairs. But the service and experience was great!

Mike Kalsto

I was reffered to pods by a friend and my experiance was not good at all. Everything I was told at the beggining of my order all changed at the end of the order. I had a lot of my furniture scratched and the pod looked like it had been rolled over when delivered my stuff was all over the place. They charged me full month fee storage for 1 day. I would be careful which pod company you use. Very bad experiance would not refer anyone....very disappointed I then called after the fact and was told it is what it is very unprofessional service beware!!

Naomi Smith

PODS service was great; the driver was fast and careful. He did some fast explaining/direction, which proved not enough, though. I had it in my driveway for 6+ weeks in the heat, and my leather furniture was damaged. I think they should provide written direction and some blankets, with particular attention/direction to leather. All in all, it serves a purpose - very handy.

Debbie Pukelis

I recently used a POD for storing my furniture while my house was being remodeled. It was great to have the POD right on my property, as there had been two instances I had to go in the POD to add and look for something. The folks I dealt with from the beginning to the very end made this whole experience worthwhile. I truly would recommend PODS to everyone.

Marshon Balthazar

Drivers are extremely professional and punctual, POD was delivered and picked up without hassle., the one drawback is to make sure that you have the appropriate height and width to have the POD maneuvered into place, I would use this company again. *My move was not a far move, but I used to 16ft PODs to store my items for a month, which was helpful.

Roberta Murphy

PODs was a great choice for us to use. We started with 3 PODs and have now gotten what we continue to need stored into one unit. The PODs team has been very helpful and timely in delivery, pickup and storage access. I would recommend them to anyone that needs to put "stuff" in storage until they know their new destination.

Andrew Barber

PODS made my move go so much more smoothly than it would have otherwise, especially because there was a delay between when I had to vacate my apartment and when I had possession of my house. The whole PODS concept is brilliant; I highly recommend it.

Janice Richardson

I have used PODS service twice and each time was exceptional. We had no problems with the delivery and pick-up. I would recommend PODS to anyone who is transitioning into a new home.

Alfred Harper

I found pods moving and storage to be dependable and efficient in the services that they render:quite professional as a business. I would recommend them to my friends.

Adam Saylor

PODS was on time, kept my materials clean and safe and the Pod was removed on time as well. I would definitely use them again!

George Szerlag

They are the best,always on the time,good price, profesional service if we have to we use them again.

jeremiah barr

As utilitarian as a place gets no frills just a place to store your stuff.

Robyn Silberstein

totally satisfied in every way! great experience, great service!

Joe Riemma

Good place to keep your over flow

Esta Collins

Ease of use!