123 Hand Car Wash

3635 N Kedzie Ave, Chicago, IL 60618, USA

Address:	3635 N Kedzie Ave, Chicago, IL 60618, USA
Phone:	+1 773-588-2011
Site:	123handcarwash.com
Rating:	2.8
Working:	7:45AM–8PM 7:45AM–8PM 7:45AM–8PM 7:45AM–8PM 7:45AM–8PM 7:45AM–8PM 8AM–6PM

Location

Photos 100

Reviews 5

Collen Gweshe

Im not a person who like throwing the racial statements on people because I do believe that all people are equally the same. Upon entering this establishment, I approached one of the workers to enquire about their pricing. The guy seemed like he certainly didnt want to talk to me. He responded as if I was bothering him. So I kept my cool, yet my other mind was telling me to go to some other place. It was then a gentleman, whom I later found out his name was "Tom", if that really is his name, & supposedly one of the managers. Having decided to stay, the guy, Tom, told me the different pricing of which I chose one of the various from their listing. After they got to my car, I was directed to their waiting room. At this time I looked at the washing area which was full of cars, & as I walked to the waiting room, I noticed I was the only black person there. All other customers were sitting outside of the waiting area, watching the guys clean their cars. I had started to stay in same area to observe, but I proceeded to where I was directed. It wasnt a minute after getting in there that the Tom guy came in & asked for the payment. I went ahead & paid for the wash. Since nobody else was in this room, I decided to walk out & went & stood about the same area as everyone else. Mind you this is a wide open area & as I stood next to an SUV truck that had a "For Sale" sign. Before I knew it the same Tom guy came up to me & with an authoritative voice asked, "why are you taking pictures?" I looked at him in surprise, & responded, "Who said I was taking pictures? ". His response, "One of my guys told me they saw you taking pictures." Of course then at this time I am trying to find out what he is talking about & where he is coming from with his conversation. As I held my phone in hand, I politely invited him to look at my phone however he please in search of these pictures he is talking about. With him standing there, looking over, I scrolled into my phone, my gallery so I could see what he was going to say then. For a good couple minutes Im standing there, with him watching, scrolling. Now he raises his voice & said, "I need the pics you took today." Now by this time Im feeling some kind of accusation on some none existent stuff. So this time I asked him not to raise his voice at me, as I was feeling very singled out considering Im the only African American man in the place. It was at this point then that I told him I was feeling offended as a result of his conduct. Then I told him if anything they just need to let me out of this place as I was feeling very uncomfortable. I told him to tell his workers to stop working on my car & give me my keys so I can go elsewhere where my business with them could be appreciated. As I noticed, my car was still running & I had about 4 more cars in front of me. I asked if I could be let out, & he refused. However I was still firm about wanting to go even with an unfinished paid for, business with them. I wasnt even asking for a refund, because I felt this issue was way bigger than money. Since I was denied exit when I wanted to I got in my car & sat, waiting to be let out. After about another couple minutes while waiting, the Tom guy came back to my car wanting to give me a refund. I denied it even as he tried to force it onto my lap. I shoved the money back to the ground as I closed my door. I know what its like to work such kind of jobs. I thought about his employees, who probably dont make much, but have families to feed. It was not their fault that this situation got to this point, so I didnt want to take away from their effort which they had started. Now about loss far as this Tom guy & the business, I believe that it takes reviews to either build of destroy a business. Had I started by reviews other reviews I most likely wouldnt have gone in this place. But I certainly hope this review will help someone in the future. One thing I know, "Tom", can keep that little change, but I am certain to never come back again.

fernanda silva

Very bad service! I went for the fisrt time and got the more expensive cleaning besides the regular that was $18. They did same things as regular I guess because I was watching it the other cars that got regular wash too. Nothing different. I ve spilled coffee in the place you put cups 5 mins later I left when it was dry, it was there again. The panel of the car was full of dust as it was before... The side door was dirty too... They vaccum your car in less than 1 minute... so u can imagine how perfect the cleaning are right? I mean I dont know what kind of service is that. The guys are so fast of course that dont pay attention to details. Its a super quickly type of thing who dont care to much! At least I got 2 washes for free!

diver dave

i took my friends POS dirty white car there in hopes to get it clean enough so that she could see out the windows . WOW they attacked the car and really clean it inside and out for $10 ! they cleaned the windows on the inside two times in order to get them clean and they shined the tires . i was impressed and my friends jaw hit the ground when she saw how clean and shiny they got her car. i read other reviews and cant believe that stupid people left CASH and PHONEs in the car and then cried that a low paid car wash employee helped it disappear ???? STUPID !

Mark Escorpizo

Fast taking owner can sell you a price that sounds like a good deal but the quality of the service falls way below expectations. Came in at 1030a for the early bird special. Ended up paying $17 for a package deal. The result was no better than a basic wash. Back seats werent touched, mats werent vacuumed, poorly done spot wipe, streaks left in the interior. It took less than 5 mins and I was done. When Im promised a deal, I expect it to hold up a certain standard specially if Im paying extra. Will not be coming here again. Please avoid.

Edwin Valdovinos

Was very disappointed in my last car washes paid over $20 for a car wash that looked like everyone else im a person that likes to wash my own vehicles because car washes never leave it perfect but when weather does not permit i have no choice but to pay for a car wash and if its cheap i dont expect much but for what i paid i expected something decent water drips i dont care for but when i see big spots still dirty that upsets me i dont think i will be coming back here anymore ive paid half that price elsewhere and got better results.