Firestone Complete Auto Care

2550 Mannheim Rd, Franklin Park, IL 60131, USA

Address:	2550 Mannheim Rd, Franklin Park, IL 60131, USA
Phone:	+1 847-916-1134
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 23

Reviews 20

JENNIFER Lang

Incredible emergency service! I was headed to St Louis for a funeral. My cars low tire pressure came on near the OHara oasis where a check found a front tire that had been replaced a month ago was 10 lbs low. The light did not go out with added air! Google Maps found this Firestone store. The manager took the car in, listened to me recite the cars history only to have his technician tell him the tire was fine....after a second check with the same result, the tech replaced the valve stem just to be cautious, sealed it all up and the manager told me there was no charge because he couldnt identify for certain the problem. He and his technician had truly found the problem as the tire was perfect all 300+ miles to St. Louis and back the next day! The replaced valve stem obviously was the difference and the service, conscientious, professionalism and integrity the manager and his crew displayed are worth a long review of the highest level. Thank you just doesnt cover their great job.

Eric Santos

Ive had nothing but great experiences at this location and go there regularly. They are honest about work that needs to be done (and DOESNT need to be done) and honest about the time you can expect to wait. If its busy, they tell you its busy and what to expect and when you can come back for faster service. Very polite and patient explaining issues. Good prices. Quality service. Clean facility. Good location if you have kids and have to wait for your car. They have a bunch of toys for kids to play with, TV, and a charging station for Apple and Android devices. Dennys and McDs across the street.

Anonymous User

This place is not god at all, the people there will tell you anything to get you to buy more. Then if you get work done and your not happy with it they will tell you anything to avoid redoing the work or make the time you need to wait so unrealistic it makes you want to leave. I will never go hear anymore. Had to go to a different place and repay just to have the mistakes fixed. Unlike this place the new spot I went to was able to fix the issues without making me buy anything at all or even offering.

Anonymous User

These assholes demand 114 $ for headlight bulb replacement. Lee auto parts did this job for me for 16 $ (including price of 2 headlight bulbs) which is not even a repair shop but an auto part store, just one block from this place and on the same side of road. I cant imagine how Firestone people do business with people with some serious problem in their cars. Choice is yours folks because pocket is yours.

Jennifer Hansen

I visited this store Saturday and was impressed all the way around. Juan and his team are amazing guys to work with. They were upfront and honest about everything. I did not feel cheated or pressured in any way. They got my car fixed on time and were polite and kind the entire time.

Anonymous User

Cracked my oil pan during an oil change. Then they denied responsibility. Plugged it with caulk and still charged me for the oil change. They also tried to sell my sister wiper blades by sneaking a wax bead under the wiper so it would streak.

carol menotti

Great service and fast ususal can do within an hour or so, clean bathrooms while you wait, phone chargers available convenient to Dennys across the street if you have to wait. ..friendly employees

Anonymous User

Took way too long for a simple tire mounting and balancing. Cost 75% more than the independent shop where I last got the exact same service done ($129 vs. $75).

Peter Kosowsky

Friendly, courteous, and accomodating. Installed my tires without hassle or surprise. Israel took care of me and was a total Professional. Im going back.

Ignacio Vazquez

This shop is worst than going to the ER , the waiting time for something minor is Ridiculous. Very Bad Service and timing. Would never recommend it .

cj schuelke

Sitting for 2 hrs for two tires that they have in stock car has been on rack for hr n half now for two tires wtf Firestone get it together here.

Gitay Yehoshua

DO NOT USE THIS STORE..... AFTER THEY TAKE YOUR MONEY THEY DONT HELP U ANYMORE. JUAN IS VERY RUDE. BAD BAD BAD SERVICE.

Kristy Fafinski

The team here is awesome! Very trustworthy and nice. They take great care of all of their customers!

Tab ord

They lied about a part being defective even if it was not. Sleezy service. Would never go back.

Anonymous User

They did a good job for me, and at a fair price