Midas

7369 N Milwaukee Ave, Niles, IL 60714, USA

Address:	7369 N Milwaukee Ave, Niles, IL 60714, USA
Phone:	+1 847-588-1800
Site:	midas.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 26

Reviews 4

Jamie Prisco

Not a good experience. I brought my car in to get my muffler fixed because it was in really bad shape. I was far from my regular preferred car shop, they were close, I didnt have many options. They charged me roughly 245% more than my regular shop on the new muffler/labor. When I pointed out this huge difference, the manager, Chris, said that Midas uses all true OEM exact parts and this other shop was probably using a refurbished muffler. Weak, try again. They just believe in keeping customers by not gauging them. After they finished that work, which I was regretting the whole time, they say they have to show me something. Everyones favorite thing to hear when they are at the car mechanic. I go into the shop and they tell me that the radiator is done for, its cracked and leaking coolant and MUST be replaced. Ive had no sensors come on to indicate overheating or low coolant, but the way theyre pitching it, this car wont survive the drive home, citing the pool of coolant that had leaked since they were working on the muffler. And by pool it looked more like 6 drips max. I foolishly buy into their fear mongering, going into panic mode. Oh no, what am I going to do...I just dropped a ton on a muffler, I need this car..okay go ahead and fix it. I was later reminded that there are a number of things the car will warn you with before any serious damage can be done from overheating. First being that low coolant light, which never came on even in the moments driving up to the shop. Oh and this job was roughly 180% more than my regular shop would have been. When I did finally bring the car back to my regular repair shop, they playfully gave me grief for going to a chain, as they always do. They also listed out some of what it would have cost to go through them. Finally, they made fun of the hack job that Midas did on wielding the muffler. Go figure. The only reason they have 2 stars instead of one is that I could have easily come to my senses and said, you know what, I know Im being ripped off, dont touch anything, Im getting a second opinion. Chains like this, its their job to get as much money out of you as possible. You could drive a brand new car off the lot into one of these chains (Midas, NTB, ect..) and theyll cite 4 things that are due. It has been a few months now, so this review isnt an immediate rage at Midas because I spent a lot of money with them. I just wanted to share my experience with fellow shoppers. In closing, I didnt feel like they were being honest at any point, I didnt feel like I was getting in even close to a good value on any work, and I didnt appreciate the fear mongering high-pressure nonsense. (and apparently, none of their work was even of high quality) I was wondering why they had exactly 3 other customers the entire day (7 hoursish) that I was there.

Laura Tomase

I originally went here because I had a Groupon for an oil change and it was close to my office so I figured I could have it done on my lunch hour. When I arrived, they informed me that their shop was "down" and I could make an appointment for the next day (which I did). The next day, they could not find me in the system even though I had made the appointment the previous day...that alone should have been a red flag, but I was there and they were able to take me since nobody was there, so I opted to wait the 45 minutes they quoted me for an oil change. At the end of my appointment, they came back to me with a sheet of paper documenting work that needed to be done on my vehicle. I was told several things that were not true regarding timing for these repairs/parts. I was skeptical, so I took it to the dealership as I have bumper-to-bumper warranty. They basically laughed when I told them what the guy from Midas had told me (shocks needing to be replaced every 30K miles was their favorite). They looked at everything and told me I was blatantly lied to. Normally, they charge $150 to diagnose problems that turn out to be false (it would have been no charge had there indeed been items needing repairs), but they felt bad at my having to drive out there on a Saturday morning at 7:00 A.M. for basically nothing, so they waived the fee. I had *another* mechanic look at my car this morning just to make sure everyone was in agreement and he, too, told me Midas had lied to me and everything looked perfect. Now, Im not sure if the guy at Midas is simply uneducated or grossly misinformed when it comes to cars (in that case, he should probably find a job in a different industry...) or if he was just trying to take advantage of me because I am a female, know little to nothing about cars, and figured I would be an easy target. I am not sure which is worse. I tend to think it was the latter because once I told him I had bumper-to-bumper warranty, he was no longer interested in discussing the "problems" with my vehicle. It is hard enough to find honest people when it comes to mechanics and these people are the stereotypical scam artists you are warned about. I am in the process of contacting Midas HQ regarding my experience as I strongly feel they have a right to know, especially if this is a franchise location. AVOID, AVOID, AVOID!!!

tom brecheisen

SHODDY WORKMANSHIP run dont walk from this business. My customer had his brakes done there less than a year ago. Brought me the car with a complaint of low but firm brake pedal. Upon inspection found right front caliper pin frozen and rusted solid in bracket and bushing torn . Standard industry procedure is to make sure pins float and are greased with proper brake grease. This was not done. I then went with customer back to Midas to see if they would honor the warrenty Owner of shop joe ronduelas insisted brakes needed bleeding and wanted customer to pay for it. He would not listen to me when I told him of the real cause of the low pedal. They also failed to inspect rt front caliper.Had they done so they would have seen inside pad worn twice as much as out side pad. When I told manager joe ronduelas what was really wrong he had me leave his shop and refused to make the job right. I then took the car to my shop and replaced the frozen caliper pin and bracket and installed new pads. Pedal is now high and firm. . Sad thing is the customer had to pay me to MAKE IT RIGHT. Joe and his crew need to go back to school and learn how to do brake jobs correctly. You are talking peoples lives here. I have been in business over fifty years and lately twenty percent of my work is crap that these Midas and other franchieses crank out. And I mean CRAPPY WORKMANSHIP, To add insult to injury Midas charged my customer $371.00 for this crap. Thats $170 more than I would charge for a professional job I do.

BlEs Est

READ - all ratings before you proceed. This is was my mistake. I noticed something didnt seem ideal when we were LITERALLY the only car they had to work on. Now... I know why. the customer service is impersonal and cold, the service was outrageously lengthy for a simple brake replacement job. Literally, the longest I had to wait for service and THERE WAS NO LINE or any other vehicles in the car docks. Hour(S) - And I stressed the S in hours to change 2 brake pads with 4 men in the shop, (2) of which served the front counter with no customers coming or going and the (2) workers wandering around doing what seems to be anything, but giving our vehicle the attention to quickly and adequately do brake replacements - with autozone 3 or 4 buildings away... I shutter to think why they had to wait so long to have the pads brought in elsewhere. Finally... when we paid and left. One of the guys yelled to the top of his lungs, " Get Outta Here!!!" as if we couldnt here it. So disrespectful.