Elite Tire & Auto Repair Inc
| Address: | 35 Harlem Ave, Forest Park, IL 60130, USA |
| Phone: | +1 708-366-4032 |
| Site: | elitetireandautoservice.net |
| Rating: | 3.9 |
| Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–6PM Closed |
Location
Photos 1
Reviews 9
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Lisa D
Pretty horrible customer service. Granted, I arrived late (by 10 minutes) to my appointment and was disappointed another car got ahead of me; however, do not believe that was deserving of the raised temper from the person assisting me. He seemed more upset than I was for not having the opportunity for my car to be looked at by an experienced technician as I had wished. I understand time is money, and was fine when I learned I could come on Saturday for a free check-up. As the hour passed, I noticed the person at the desk had softened and had a change of heart to delete this post. (My original post was made in haste and consisted of the first sentence above.) I made a mental note to do it when I got home as I could not delete a post on my phone. However, I got called out on my post while waiting and just goes to show perhaps my original post was correct - lack of professionalism and customer service. From this traumatic experience, I have learned not to post while still in store...I do say, if you have thick skin, quality of work is good and I do not feel ripped off. I tried to leave on good graces, but the damage has been done. This story would have ended differently if he had asked why my rating was poor and heard that I had all intentions to delete my post instead of being confrontational.
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Feng Liu
I took my car to this place for the oil change in the morning. It was the owner, Rod, who was in the front desk. I told him that I want to have synthetic oil instead of conventional oil and he said yes and told me I need to wait till afternoon to get the car. So I left my car in the garage. I received a call from the mechanic guy who did the service in the afternoon that I can go there to pick up my car. I went to the place after work around 7:20 (they close at 8:00). The mechanic guy already printed out receipt and it shows the price for the conventional oil (about $34). I mentioned why its not synthetic oil. The owner, Rod, immediately said it is synthetic oil. I then asked why it shows as conventional oil on the receipt. He said "I will change to synthetic oil" and "it should be $75". He then printed out another receipt and asked me for $75. I am not sure who told the truth. To my understanding, the people who did the service should be more clear about what kind of oil they used. I will be ok with conventional oil if they already did that. But, I hate to be cheated! Rob insisted that it was synthetic oil. I said, "Ok, I gave you the money, but it will be my last time here!" I will never come to this place and never recommend this place to any one else!!!
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Anonymous User
I am new and broke medical student in the area and found Elite Tire through the NPR Car Talk site. I wanted to find a reliable place for oil changes and regular maintenance that wouldnt try to add on a ton of extra charges. Elite Tire was an outstanding experience. The owner advised me against making an unnecessary repair. They worked quickly for a fair price (plus a 10% student discount). The owner took the time to explain what they did and what they were thinking even though they were busy. Call ahead for an appointment because they are busy, but their high volume also means they dont need to rely on unnecessary charges to make money. Its next door to a DunkinDonuts, so I went there for a coffee and read a book. Its located by the CTA Greenline, so easy public transit access. Im going back for all my car maintenance.
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Anonymous User
I had two tires that went flat, one of them was patchable and one was irreparable. They charged $40 to patch the one tire, and $20 to mount the donut in the trunk (which they OFFERED to do). The reasoning for $40 patch was that it was an "oversized" tire...on a Ford Taurus! Seriously? If thats what they charge, then thats what they charge (even though Discount Tire would have only charged $15 for the same service), but what gets me is the attitude of the manager in there. I paid the money, and all I said was that I thought $60 for what they did was a little unreasonable and he goes, "I think thats very reasonable buddy. If you dont like it, then dont come here. Its a simple as that". Well thanks BUDDY. I def WONT be coming back, and hopefully whoever reads this wont either!
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Erinn Claire
Rod is absolutely great! I first took our car to Just tires on Cermak and the sales guy barely took a peek at the car and told me that all four tires would need to come off asap. The car is a year old and the tread is fine on all the other tires, so i told him that, and he insisted that he would only change all four of the tires or he wouldnt do it. Im assuming he took this approach because Im a woman. And he seemed very frustrated that I wouldnt just hand him the $800 he quoted me for a new set of tires. I took my car to Rod at Elite next, they took a look at the car. Gave me sound advice on not using Fix-A-Flat in tire leak situations, and REPAIRED the tire $50. Rod is straight-forward, honest and will be our mechanic for minor issues going forward!
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Chad Hill
I needed tires repaired on my moms car...had a fast leak...turns out there were a couple of nails in the tires...elite tire and auto got me in and out in less than 45 minutes. While waiting for my car, I witnessed several other people come in...all were treated extremely warm, in particular this nice old lady. I can tell this establishment cares about providing honest work. I live in Georgia, but I needed to get my moms car fixed quickly so I could get to the hospital...glad I chose elite tire and auto...Rod and his staff are on point!
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Jody Oster
I get all of my auto servicing done at Elite Tire. Rod, the owner, is very straight forward and, I feel, that he doesnt jerk me around. Also, Rod and his team do good work. Ive never had an issue w/them or their work. The only downside is that Elite Tire is a little bit more expensive than other places. However, that is overshadowed by the work they do. Just know - yes, you can find a cheaper deal. However, they are dependable and will save you money in the long run.
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Magdalena K
I have been to Elite Tire&Auto twice for oil change since I purchased my car not long ago and I will continue coming here! The place is very clean, the waiting area is pleasant, the service is fast and the people are very friendly. I had the pleasure of dealing with Rod who is a lovely person with positive attitude. I can say you feel like a part of a family. I highly recommend Elite Tire&Auto! Great job guys!
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Glenn Russell
This place consistently takes good care of both my car and wifes car. Rod the owner is a very fair and respectful person. He will let you know roughly how long things will take and understands peoples time. He gives honest and sincere advise and is not in anyway shady or out for himself! I am happy to have Elite tire as a resource when I dont want the high costs of dealer maintenance.