FedEx Ship Center

17170 Westview Ave, South Holland, IL 60473, USA

Address:	17170 Westview Ave, South Holland, IL 60473, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	2.7
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 9AM–5PM Closed

Location

Photos 21

Reviews 15

Jennifer Williams

I ordered an air conditioning unit from Target. The delivery company Target chooses to use is FedEx. The closest FedEx to me that they do business with is in Lansing, IL. I looked on their website to see what options I had if Im not home during work hours. they have a delivery option for 5pm-8pm advertised on their website. they said they cannot offer me this option. the options that they did offer didnt work for me. so they made their 3rd delivery attempt again during the day. I told them I would stay at home and wait for them for the next delivery attempt, but they said the 3rd attempt is final. so I said just send it back to Target. a week went by, Target did not refund my card, so I asked wheres my refund? Long story short, FedEx claimed to have delivered it to my address and someone by the name of J. Buskie signed for it. J Buskie? really? the name dont even look right. they claimed to have delivered after they already said they couldnt make anymore delivery attempts. In attempts to make arrangements with them, they suggested that I sign the door tag and leave it stuck to the outside door so they can have permission to leave it their without me being home. Im glad I didnt sign the door tag because then Target may not have refunded my order. It looks like a FedEx worker stole my package. had I left my signed door tag for this thief he would have claimed he left the item and someone else probably stole it. I would have had no recourse.

Aimee Hodge

I accidentally sent my order to the wrong address. I called the 800# the fist time and I was told that they could not change the address of the package even though it was still in transit. They ship around the world this should not have been an issue. I was given the number to call the South Holland center. I came across "Angel" she advised me to call the 800# back but also told me to call her back if I have problems. The 2nd caller to the 800# was rude and told me that nothing could be done again. I called back Angel she was professional and apologetic and solved my address problem in less than 5 minutes!!!! She needs to be the face of customer service because the 800# is completely useless and very rude and were of no help to a customer, mind you I only ordered a swimsuit. I cant imagine what they do with other packages that surely have more value than mine. THANK YOU ANGEL (your name suits you well!!)

Bianca Ivancevich

Terrible customer service, which is a call center in India. I had to ask to speak to someone who actually spoke English, since I could not understand a word the customer service woman was trying to say. Paid $10 for 2 day shipping, didnt receive my package in two days, because they wouldnt leave the package at my door (I live in a condo complex). If they do not allow apt/condo delivery they should state that before taking your money for delivery. They told me I could go to the nearest jewel osco to pick up my package and that I was not eligible for a refunded because they "attempted" to deliver. Big difference between delivered and attempted. Save yourself the head ache and use UPS or dont shop online.

Bryana Robinson

I wish I could give this place 0 stars! My package was supposed to arrived at 4:30 pm but I got an email at 5:29 pm claiming the package was delivered when it never touched my front steps! Driver lied and said he delivered package and knocked on door which makes no sense because two people were at home all day watching out the windows for a package and we had a humongous sign on front door that stated, "ring doorbell a lot of times!" in big bold red letters. I hope this place gets shut down. I spent a lot of money on am electric package and still havent recieved it!!

Alexander Aloia

They are the worst, laziest employees ever. I always have a bad experience. I went to the facility to pick up a package, after the driver didnt leave it at my house, even though I explicitly requested they leave it. The facilities power was out. I tried to politely ask for help, and the employee shut the door on me without even listening to my question. She was just laughing and joking with an African American customer. Im a 30 year old white male... She wouldnt even give me the time of day. Its ridiculous that I had to experience racism as a customer.

William Smith

I waited all day and then when I tracked my package the system claimed that they had the wrong address. My package was returned to the facility and now I have to go pick it up or I wont have it before Monday and today is now Saturday. When they checked their computer my address was correct so the driver was lying! Worst experience ever! Im going to file a complaint just to see what theyll do about it. Whats the point of shipping something next day air and paying the extra money if you dont get it?

Anonymous User

I am currently waiting for a package. The time is 5:30 pm and I was told it would arrive before 3 pm. Normally, I would not mind, but this is the third time in two months that this specific FedEx location has failed to deliver a package on the day they should have. I do not work for UPS or USPS, but for now on, I will glady us these two over FedEx.

Jeffrey Michels

My package with a Fed ex shipping label and authorization number was refused because the time was after 5 pm. The South Holland facility was open until 8 pm. I did not see "no shipping after 5pm" on the marquis sign or on the phone directory just open 8 am to 8 pm.

Michelle Dukes

If I could give 0 stars I would. Obviously, no one there knows how to read instructions. Paid 5 dollars to have the address changed on the shipment. Still tried to ship it to the original address. And then sent it back to the shipper. Now Im out 5 dollars.

seeeye

FedEx sucks. Avoid all FedEx at all costs. Customer service @this fedex creates a standard that can not be lowered. Avoid all FedEx at all costs. If I could give zero stars, this place would definitely have none. Avoid all FedEx at all costs!!

Akira Doyle

HORRIBLE. Shut this business down please. I Was Told my package would be delivered at 10:30, they came a hour early and I was not available. Then I called the people arent even at the same state or country as me so how is that helping me

Reecha Camphor

Didnt even attempt to deliver my package and when I called the 1-800 number the man wasnt even American didnt understand me and said my address didnt exsist how dumb could u be its a simple address

Jacqueline Klabish

If I can give it 0 stars I would! My door bell was not rung or no knock on my door! I paid $35 for a Saturday delivery and The incompetent workers couldnt even ring my damn doorbell!

Jak Carsten

Ive always been satisfied with FedEx. But this location royally botched a package delivery, making me drive out here on the toll way twice. Not impressed.

david thompson

the drivers are incompetent and refuse to deliver packages after time an time again having signed delivery slips for them.