AAA Vernon Hills Car Care Plus

1680 N Milwaukee Ave, Vernon Hills, IL 60061, USA

Address:	1680 N Milwaukee Ave, Vernon Hills, IL 60061, USA
Phone:	+1 847-932-7000
Site:	aaa.com
Rating:	3.6
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 83

Reviews 4

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As a AAA member, I received a coupon for a free oil & filter change with tire rotation. I usually have this done at the Ford dealer, but free is free. This is the first AAA Car Care Plus in the Midwest. I was impressed with the buildings layout as I parked. Glass doors, open and airy, clean, and even smelled new. I had called Tom in the morning to ask if I needed an appointment and he said to just come in. He took care of the paperwork quickly and I turned over my keys. Free coffee, free bottled water, snacks for purchase, and a nice waiting area (with kids area and toys and books). I was anticipating sales pitches from all the other AAA sections at their desks in the building. Besides the auto repair (which anyone can use, not just AAA members - although "we" do get a discount), there is AAAs roadside service, insurance, banking, and travel. I did get one, "Excuse me sir, would you be interested in...?" But, I cut it off with, "Im good, thanks" and walked away. On my own, I did browse some travel literature and then I asked some vacation questions and received answers and prices. No pressure though since I just wanted info. When my cars oil change and tire rotation was done (the free coupon was for five quarts of oil and my car took six, so I had to pay $5 for the extra quart of oil...understandable), I was told I had two center-high-mount-stoplight bulbs (out of three) out. My Ford dealer had been pushing for a fuel injection/intake/throttle body cleaning for several visits and Tom recommended it as well. I decided it was time to have it done to my 87,000 mile car. He said it would take 45 minutes while hooked up to the machine. I walked over to Lowes (there is also a Marianos just as close) and looked around. My car was ready 45 minutes later as promised. Friendly service in a friendly environment. I was pleased with the service and my car was still clean inside (I hate when mechanics leave oily handprints all over my cars tan interior). Its great to see all the people employed by AAA at this facility. Valvoline oil products and NAPA too. Id go back for any car service. Their prices beat the dealers by a few dollars and AAA membership saves a couple more bucks as well.

Brandon Hausauer

If you like crappy, incompetent service and wasting your time/money then this is the place for you. Being a AAA member I thought Id give this place a shot so I made an appointment and dropped my Jeep off to replace what I thought was a problem with one of the u-joints on the front driveshaft. When dropping it off just before 8am I specifically offered to do a ride along and show the service manager and/or mechanic the chirping/squealing that was the issue. They declined my offer to do so. They also assured me that I should be able to have my Jeep back the same day. 5.5 hours go by and I hear nothing so I call to check on the status (normally a shop has to call you to authorize charges before any work is done). After a long hold Im told that they need me to come to the shop to do a ride along. At this point Im pretty livid - I specifically asked about doing a ride along when I dropped off the Jeep and I had to CALL THEM in order to prompt a response. From what it sounded like, they hadnt done a single thing with my Jeep all day and just were looking to buy more time. I went in and expressed my frustration with the service manager whom I spoke with in the morning. No apologies, only excuses then came from his mouth. I promptly took my keys back and drove to another shop in the area that I had been using for years. Unfortunately, by that point, most of the day had already been wasted so now Im without a car until the other shop can squeeze me in. There wasnt a chance that AAA Car Care Plus was going to be able to complete the repair anyway though and, in all likelihood, they wouldve done a sub-par job so I probably dodged a different bullet there. In short, dont even bother trying this shop. The concept of AAA opening up these repair facilities is great but the execution leaves much to be desired in terms of basic auto service and repair. Youre better off going someplace else.

Vinod Singla

I am completely unsatisfied, disappointed and upset with the service I was provided. AAA sent me coupon for free oil change and tire rotation. I went to the Vernon Hills,IL facility at 11:45AM and told the associate that I just need a oil change and no tire rotation and nothing else. After more than an hour the associate took me to the car and showed that the Radiator Pipe was broken. The most unsatisfactory explanation given by him was that the mechanic was doing inspection of the car and found some leak of coolant and while trying to fix it, the Pipe was broken. Because they dont carry parts, he called somewhere and told me to wait. While waiting, I checked on line and found the part was available in the market for about $16.00. To my surprise the associate quoted to me $132.00 to fix the car that included $37.00 for the part and $82.00 for the labor and taxes. I was so mad and told the guy that I will not pay for the labor but just for the part because they had broken the part. After arguing for over 10 minutes he agreed not to charge me for labor. Then I waited for ever (4 Hours) for the mechanic to fix the car. They deliberately made me wait for such a long time. Finally, my car was fixed at 4:45PM and they charged me $44.00. Next morning I checked my car and found out that they did not fill coolant or even the windshield cleaning water in my car. Contrary to this, when I take my car to the dealership or any other place for oil change and for any other issue, they make sure that all the fluids are filled. I think, their goal is to attract the customers with free coupons and then charge them extensively with one reason or the other to make the shop profitable.

David Seering

I dont know how else to explain my feelings besides disappointment and anger from just how bad the car service here is. First of all I came in for a free oil change and ended up having to pay 800 dollars because they wanted to fix the compressor and theres no better way to keep a customer other than making their car undrivable so that they have to stay and pay up for the fixes. Not only did they practically force me to pay 800 dollars just so I could have my car back they also never called me when my car was fixed so I never knew when to come in to fix my car even though I gave them my phone number. I only found out my car was ready when I called twice because the first time they hung up on me. And the people I talked to were extremely rude to me when I was only asking questions because I am a new driver. I can only say this for the car service but it was the worst experience Ive had in a long time.