Chick-fil-A

14647 Thatcher Ln, Carmel, IN 46032, USA

Address:	14647 Thatcher Ln, Carmel, IN 46032, USA
Phone:	+1 317-815-9465
Site:	chick-fil-a.com
Rating:	4.7
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM Closed

Location

Photos 100

Reviews 27

Shawn Keller

I should start by saying I love Chic-fil-as food and service. Because of that, Im usually willing to give them some leeway when the food or service doesnt meet my expectations. Ive been to this location 3 times now and each time Ive left disappointed. Its by far the worst managed location Ive ever been to and would say the food quality and service is more like McDonalds than Chic-fil-a. Most CFAs have learned to quickly and efficiently manage the double drive thru. The wait at this location is atrocious, even though they have people outside working the line. The first two times I went through the drive thru, the food was cold and the milkshake was mostly melted. The third time I decided to go inside at around 8pm. I ordered some food and a peach milkshake, which was clearly listed on the menu board. I was told the milkshake was seasonal and no longer available, as they had run out that morning. When I asked why it was still on the menu board, the guy looked at the woman beside him and said.... "Ummm.... Its her fault". Based on the womans reaction, Id say he seemed to be legitimately blaming her, which is completely unprofessional and not what I would expect from chic-fil-as standards. Three visits and three examples of a poorly run/managed restaurant. Hopefully CFA corporate will get involved and get this location straightened out.

Christian Fisher

Only my 2nd visit ever to a Chic-fil-A. I was surprised how busy it was for a Saturday afternoon, but I I had almost no wait in line and our food came out fast. Agree with others, the staff was easily the friendliest "fast food " employees I have ever experienced.....and Im experienced! My 6 y/o thinks they have the best chicken nuggets. I had a delicious Spicy Deluxe Chicken sandwich and we both love waffle fries (yum!!!). Saw there was a long drive-thru line but it was "double barrel" AND order takers were outside doing pre-orders!!! Kudos to management. This is a very well run place. Are all Chic-fil-As run this well? We will definitely be back and be more frequent.

Elliot V

This Chick-Fil-A is the best managed Ive ever been to. It is always busy no matter what time of day, but they are always well staffed and the staff consists of some of the most polite people youll ever meet. The food is wonderful, as to be expected. But by far the attention to detail at this restaurant is what sets it apart from all others. Its always clean, always fast, and it is always a pleasurable dining experience.

Jeremy Smith - #lifeinmyshoes

Typical Chick-fil-a food. My family stops at this CFA almost every time we travel up north. The food is consistent, the location is easy to get in and out of, the staff is friendly, and the facility is clean and spacious. We have had instances where we stopped and the location was a trial site for new food products. Weve enjoyed trying some potential new menu items as well as some that have made the cut.

Nate Webb

Over all great location. Staff is always extremely nice, friendly and professional. The only bad thing about this location can be the parking situation. If you go during a busy time, you can have a hard time finding a place to park or have to park across the road in another parking lot. Other than that A+.

Kara Wells

This restaurant has the best customer service and great food too! There was a miscommunication with my order but the managers were very quick to make it right. They refunded my money back. The people who work here are the nicest of any restaurant around. Love this place.

Alex S

Friendly, inviting staff and atmosphere with quick to-your-table service of tasty food. I love the easy going instrumental renditions of popular praise & worship music! Another wonderful thing: be called by name for your order. Definitely recommended. :-)

Caroline Crum

Best fast food on the planet. Not only is it delicious and hot, no other restaurant can get 16 cars through the drive through in 9 minutes during noon rush. Always great service with a smile. Even among Chick-fil-A restaurants, this is my favorite.

Eric Covington

This is the best managed Chic-Fil-A I have ever been to. Excellent service, consistent food and all of the staff are on top of everything. Perfect for family outing and even lunch they get the food to you quickly and its always prepared correctly.

Sarah Lockridge

Overwhelmed. Too many people. They need two of these in Carmel. We had to park far away. They forgot our plastic ware for the salads that they normally put in the bag so we had to walk all the way back to get it through the crazy crowd and cars!

Judith Addington

The employee were exceeding gracious, polite and helpful. I have never been in a fast fold place with this type of service. I just wish one was closer to my home. The food was great. Moist flavorful chicken.

The Newb Tube

White little boy with the deep blue shirt and the wanna-be Justin Beiber style blonde haircut. He better check his attitude. Try talking to me like that again outside of work hours buddy. Watch what hapoens.

Davonna Church

The people working at this restaurant were the nicest people I have ran into in a long time. So polite, friendly faces and welcoming. I would love to visit more often just to be greeted like that again.

Cierra Downs

This location is the best! The members of the staff are always polite and are willing to go out of their way to serve others. Chickfila is my favorite restaurant! I also love the family nights.

Clay Smith

Very good atmosphere. Dined in and got my food delivered quickly even though they were busy. Everyone is happy with there job. Good place to eat if you are looking for a quick lunch stop!

Joel Van Auken

Very fast service even tho the restaurant was packed. The staff was very cordial and they didnt hesitate to help me out. They also grabbed out a lot of Chick-fil-A sauce.

Daniel Schultz

Service couldnt be better. I received an incorrect order and they promptly and extremely politely offered to make it right for me. The employees always use sir and maam.

Chris Jacobs

This is the best fast food restaurant in the area. The food is always fresh and it always tastes great. The staff here are far nicer than at any other restaurant.

Andrew Stucky

The staff here are always willing and able to anticipate the rush and accommodate the popularity during busy times and remain friendly. Plus the food is great!

Jonathan Lawton

Im not always a fan of the flavor, but they are known for their excellent customer service, that the social experience alone gives them 5 stars. God bless you!

Brian Deyo

This Chick-fil-A is amazing. It is clean, the people are amazingly friendly and the service is always top notch. And everyone is always smiling!

Julie Stankovsky

Wait not too long. Amount of chicken on salad was lacking. They were not that busy and no one came around to the table for refills. So not 5

Joe Schmid

Delicious food, friendly atmosphere, and efficient service are only a few of the many stupendous qualities that this Chick-Fil-A posseses.

Jason Brewer

Usually really busy. I recommend going inside for your food. Its usually quicker. Exactly what youd expect with a national Chick Fil A.

J O

The fastest, most prompt drive thru service. Bar none. Dont worry if the line is around the block - they get customers served quickly.

Andrew Doerr

I feel like no explanation is needed here. No matter how busy this place is you will have your food in 5 minutes. Its that simple.