Cabinets To Go - Indianapolis

3150 Rand Rd, Indianapolis, IN 46241, USA

Address:	3150 Rand Rd, Indianapolis, IN 46241, USA
Phone:	+1 317-608-0165
Site:	cabinetstogo.com
Rating:	1
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 50

Reviews 7

Marcie Hrankowsky

We ordered cabinets in mid-November 2016. The ordering process and sales staff were wonderful. We were excited when our cabinets came about 2 weeks later. Unfortunately, 3 cabinets arrived damaged. We are unable to put them together. We first called the sales office and sent pictures of the damaged pieces. We were directed to send the information to their customer service department. We contacted customer service in early December and were issued a claim number. The claim information said that we should expect the parts in 12-15 business days. It has been about 3 months and we still dont have the parts. First we were told that they were moving their warehouse and there were some delays, but we were on their picking list and should have our parts soon. My husband called several times in December, and could never get through to a person. He left several messages and called the sales office some more with no results. I started calling the Cabinets to Go in January. I was first told that they had a new picking system for parts and we were NOT on it. We were added and should expect updates soon. We never got updates. I called several times over the next 2 months and became unable to reach a person. It felt like they were screening our calls because all we could reach was voice mail. I received 2 messages in January. One on 1/21, and one a week later. Both said they were checking on our parts, but had no real information except that they were on back order. It is March and we still dont have any more information about our cabinet pieces than we did on 12/03/2016. I really dont know how this company stays in business.

Philip Schlanger

RUN AWAY FROM CABINETS TO GO!!! They should change their name to Cabinets To Slow. Placed an order for cabinets that were supposed to be delivered in 10 days... took over 75 days to get them. Plus, they totally messed up the placement and sizing of cabinets/spacers. I had to move a window to make the cabinets work as I couldnt wait another 75 days for them to fix the mistake. To top things off, they forgot about the counter tops!! I asked if the counter tops had been ordered and I was told yes they were, but they were not! I found this out and instantly ordered an 8 & 12 countertop. I was told they were in stock in the warehouse, so I paid for them and was told they would be waiting for me. When the installer went to get them, they were not there. Then, they once again lied over and over about when they would have them in stock. This is the single worst cabinet company Ive ever dealt with in 8 years of residential redevelopment. These incompetent people/company have delayed my project 3 months!!! That is longer than the project itself!!!!! STAY AWAY FROM THEM!!!

Adam P

I was excited to get plywood constructed cabinets at a reasonable price, and a local store to stop into if things didnt pan out well. I could explain how terrible the Findlay Myers cabinets were constructed at the factory, or about the missing pieces to my cabinets, or that I had to add extra bracing to keep them falling apart. But, thats on Findlay Myers. Cabinets to go failed to notify me when my cabinets came in, setting me back a week. I ended up having to make 4-5 trips because all the cabinets didnt come at once. Even went once after being told a cabinet was in, only to leave empty handed. 3.5 months after the order was placed, all my cabinets had arrived. Except the bottom to a drawer. Calling customer service is a graveyard of broken promises. Its been 5 months and I dont have a drawer in one of my cabinets. So, no. Theres not a chance Id use them again, even with good prices. Try a different RTA cabinet store.

Garrett Brooks

The cabinets are great. Problem is its been 8 weeks and I still dont have all of my cabinets. My kitchen has been in disarray for weeks, and contractors are on standby for when (if ever) the rest of my cabinets come in. I never ever ever write reviews, but this has just been completely unnacepptable . I have heard that this issue happens with a ton of their customers. Would not recommend to anyone unless they happen to have exactly what you want in stock to take home the same day. Seriously, I would have spent a lot more money to cabinets elsewhere if I had known about this.

Stacey Callahan

This place is awful I would not recommend buying from here. They say they way too busy to make one little change to your design and will not respond back unless you call them. When doing the design they only puthe the minimal amount of effort. The manager of the store seems to be flustered and overwhelmed by anything. Does not seem to know how to properly manage.. If you are looking for a better cabinet and more styles then what they have go to Lowes or heck any other place for that matter.

Scott A Linn

Ive done 4 kitchens with their cabinets and 18 kitchen remodels in the last 5 years I can say the customer service has been amazing Jamie at the Indianapolis store rocks ! Theyve cut the big box store prices below half. The cabinets come in within a week or so and the quality is superior. Soft close and full overlay doors at half the price .... amazing !!

Gretchen Livezey

The salesman has an excuse each time we have been to their location. We ordered cabinets and received without the doors. His reasoning was that he was really busy and forget. No apology. When we returned a door that was wrong, he charged us a restocking fee. I would not recommend.