AVC Auto, Inc

20228 Hague Rd, Noblesville, IN 46062, USA

Address:	20228 Hague Rd, Noblesville, IN 46062, USA
Phone:	+1 317-774-2886
Site:	avcautoinc.com
Rating:	4.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–5PM Closed Closed

Location

Photos 9

Reviews 7

Shannon Letro

This might be long but I wanted to give a review based on my whole experience not just rant why I am mad and wont be returning. First off my father-in-law and husband have had work done here and had no issues. My husband brought my van in and I was with him with no issues. But here is why I wont be returning. I called on a Tuesday because I was due for an oil change and had some engine lights come on. They said they were busy but I could make an appointment for Thursday at 10:30. I called back the next day to change it to 11:30 and they had forgotten to actually put me on their schedule the previous day but although annoyed I was polite and told them again what I needed and they booked me for 11:30 the following day. When I went in they were very nice and even helped my mom get her window up because it was broken half way, 30 degrees, and I had to bring my 10 month old home in her car. And they didnt charge her. So I dropped off my car and I waited, and waited. I finally called at 3pm and they were just bringing it back. (Not happy!!) I called back at 4pm and they were still taking it apart. I told them my ride had to leave and I needed my car back. I was able to get another ride and called back and asked them to continue with estimate and to call my husband when they had it. They wanted to overcharge for something my husbands mechanic friend said should not be that expensive so my husband told them to put it back together and Id pick it up. When I got there they 1. Only looked at one of two things I asked them to look at 2. Didnt do my oil change (they said they didnt have me down even though I told them both times on the phone) and 3. Charged me $100 diagnostic fee and told me that Id have to come back for them to look at the other problem (so they could charge me another fee no thankyou!). I was angry at this point and I know I was a little rude but the man threw my estimate at me and told me to leave. I took a deep breath, paid the $100 and left in silence. So here are my thoughts I do not appreciate them being rude to me. I have worked in customer service for over a decade and would never treat even the rudest customer that way because guess whos giving you money! I dont like that I told them multiple times about my oil and they didnt have it down. I also dont like the fact that I have a 10 month old and they were making it into a 2-3 day problem when that is the only car I have he can ride in. When my husband ended up being able to fix it in 15 minutes plus 30 for my oil change. If you are busy none of my problems were immediate and I wouldve been fine to wait a week until you were less busy but instead they took advantage of a female, over booked themselves, and were going to over charge me. Response to below: I did not mention the oil change because like I said above I had told you twice on the phone and did not think that I needed to tell you a third time at the shop. I also did not mention the urgency because every other time I have had work done when I made an appointment it did not take them 3 and 1/2 hours to just start to look at the vehicle. It would be one thing if I was a walk-in. So, I apologize that I didnt tell you that I only had a ride for the next 5 1/2 hours. Im sorry my wording was wrong - they did not throw the estimate at me but threw the estimate across the desk in my direction. Also, they make it possible to look up reviews on places like google and yelp because who would look up reviews on your website where you can pick and choose the reviews. I am a very happy person and I do believe I gave you a fair review and made sure to add in the positives.

Shane McGilvrey

I took my jeep to the local Stealership because it was not up shifting out of lower range on a Tuesday morning. Thursday at 4:30 I get a call that it needs to be replaced. I asked what was wrong with it. I was told it was worn out. After 116,000 miles and they did a flush and service at 68,000, I dont think so. They could not tell me why I needed it replaced, didnt identify one component that was bad and charged me $93.50. So I took it to AVC Auto after calling and talking to them on the phone first. Within 24 hours they had identified a sensor that was bad and had it up and running for $2,000+ LESS than what the local Jeep Stealer wanted to replace it. Thankfully there are people out there that still take pride in what they do and have the customers interest at heart. We have found a new trusting friend who does car repair in AVC Auto.

Ryan Page

Very thorough and accommodating in all of their work. I take my work truck here because they are efficient and can get things done in a day. I decided to take my wifes vehicle here after numerous repair shops couldnt get the warning lights diagnosed and cleared. They all suggested I take it to the dealer. I dropped it off at AVC and within 30 minutes they had it diagnosed, taken care of and ready to be picked up for less than $50. They are fair, honest, detailed and efficient - all the best qualities for a mechanic!

Alex Noel

Oil change and 75,000 mile inspection. Valvoline instant oil changes on my car run $80 (because of synthetic oil) and this one was half that. Chuck is always friendly, I have gone in before and he did not charge me to figure out what was loose under the hood and tighten it. I will recommend this place to anyone who will listen! And beware of the one star review... look at the Brian Lanes other reviews, he just likes giving places one star. Some people just want to see the world burn.

Anonymous User

I cannot say enough good about AVC Auto. I first came to this shop to get a second opinion on a hefty $$ amount of recommended repairs. Chuck at AVC was HONEST. I was about to be taken serious advantage of. He invited me into the garage and walked me through each claim. He didnt charge me anything for his opinion or time. AVC has proven that there are still some honest people. After my experience, I wont take my vehicle anywhere else!

Justin Lee

These guys do an awesome job. They do good work and do not sell you anything but the best parts. Always my go to place. Everyone there is HONEST. They dont try and take all your money. Their prices are competitive if not better than other shops. They do a beginning assessment to diagnose what the issue is before even beginning work and they always communicate before going further. Great People. I wont take my vehicles anywhere else.

Martin Cander

Great service and honesty I had a new jasper transmission put in my 2003 Honda Accord I know some about cars so checked out my car a little after I got it back everything was done right this about 2 years ago my car still runs great and the transmission performs perfect I noticed there I think 3 or 4 master machanics working there these are very highly trained people THIS IS WHERE YOU TAKE YOU CAR. Again thanks guys