Carmerica Tire Pros

Reviews 4

HO

Hommes Desprit

I’ve done business with Carmerica for years, but I think that will be ending now. I enjoyed doing business with a “local place” with a very kind and caring owner that has apparently retired. As I’ve seen less of that caring owner, I’ve become more disappointed with this business. My daughter is grown and driving now, and 18 months ago I treated her car and Carmerica to a new set of high quality tires. The tires had an impressive 80k mile plus rating. We paid the extra dollars for their hyped up “road hazard” warranty. The place is only 1 mile from my house, and I encouraged my daughter to stop in and partake of the “free included tire rotations” every 6000 miles as instructed by the manufacturer’s paperwork. On a few occasions when she brought the car in at the 6000k intervals, she was told “it didn’t need it yet” judging by the tire wear. perhaps they didn’t want to be bothered by “free included work”?   I recently reminded her it was time to get her tires checked and / or rotated again, and this time the news was bad; These summarized quotes were relayed to me by my daughter as phone messages and texts as I was out of town, and trying to help her through this recent visit. “Your 80k plus front tires are worn dangerously thin at 27,000 miles.” “The rear tires are less than 50% worn, and it is safer to leave the dangerously worn tires on the front, rather than move them to the rear, until the replacements arrive, and the manufacturers say so.” “We don’t keep records of your warranty, even though you bought your tires with us, you should contact the manufacturer.” “Buy these General tires as replacements, for the same price as your premium tires , because they are made by the same people.” “The extra $40 you paid for road-hazard does not apply to premature tire wear” ... The heavy front tire wear apparently came from an alignment issue that I think should have been caught if they were checking, and rotating her tires every 6000 miles as she asked. My daughter should have been made to feel welcomed when she came in for service intervals. I had been hoping to teach her a lesson in the value of dealing with a reputable local business. The manufacturer said that their warranty is void if you don’t have records of tire rotations every 6000-8000 miles, and your local dealer should know this. My daughter said she was always made to feel a little stupid and uncomfortable by folks at Carmerica, and she would now rather never go back, and I think I will follow her direction. I really hoped I could have continued the original happy story of great hometown service from a great hometown business, but it appears I can’t.

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BE

Ben Everhart

I took my wifes car here because it had trouble starting. Online reviews were good so we figured this was our best bet. Unfortunately, our experience was not as good as everyone else. First of all, their customer service is practically non-existent. Every time we called to check on the car they asked us why we were calling. After explaining, they put us on hold to get someone else, who we had to tell everything over to again. One time while we were on hold, someone picked up the phone to ask us why we were on hold! And then we still got called by a mechanic to ask us what they were supposed to be looking for. They did eventually find and fix the problem (after two days and multiple follow-up calls from us). All seemed well and good until we drove it home (about 1-2 miles up the road) and then woke up the next morning to find that it had a flat. Given that the tires were brand new and had no issues when we took it in the shop, this seemed a bit suspect. So we called the shop. They told us theyd look at it. We made an appointment and took it in around 9am on Saturday. They are open until 4pm on Saturdays so when it got to be 1pm and we hadnt heard anything I was pretty nervous. When I called, the person on the phone had no idea what the status of the car was, as usual. They went to check and it turned out they hadnt even pulled it in to look at it yet. Bear in mind this is with an appointment and three hours from their closing time! After explaining my frustration with the entire ordeal, the person on the phone tried to defend themselves by saying that they had another person they put brand new tires on and they had a flat by the time they got to a nearby gas station about a block or two down the road. Apparently it is common for cars to mysteriously get a flat after being serviced here. Fortunately, the person on the phone this time claimed to be the owner. Although defensive he did offer to fix the tire for free (provided there was no damage to the rim/wheel itself). Sure enough once the owner got on it the car was done in 30 minutes! Overall the experience was extremely frustrating. Im giving them two stars only because they did ultimately make the situation right, otherwise it would have been a one star review for sure. Ultimately, I doubt I will ever return to this place.

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MI

Miguel Hanza

On a recent camping trip to Charlestown Indiana State Park we hit something on the road that caused a flat tire while pulling our trailer a few miles outside of the park. The next day we started the process of looking for a tire shop to replace the tire learning the tire was not repairable. We happen to have the warranty on the tire however it is a very unusual size that is often not carried (we knew this from the past). We were directed to Carmerica Tire Pros for our warranty in Sellersburg. When I contacted them the owner Kevin explained that this size tire was not carried in store by anyone (my fear) and it had to be ordered from the warehouse of which he said closed in 20 minutes. He said he could have it first thing Monday but I needed to be back in Indianapolis for work by then as I explained to him we were camping and could not pull the camper on a spare. He put me on hold and made a few phone calls to see what he could do on short notice and late in the day on a Saturday. Kevin was able to pull through and literally save me as I would have been stuck in a bad way. Upon arrival to his location they were extremely pleasant and fun to be around. Kevin even took care of the warranty phone call and paperwork which after listening to him deal with it I was impressed he still was able to wear a smile and joke around. They installed the tire and put my spare up before sending me on my way. I can honestly say I have never had a better experience in a tire shop. If you are in need of tires or other repairs they offer, you will not be disappointed. World class customer service and experience. Thank you to Kevin and the team at Carmerica Tire Pros for the rescue and great experience!!

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BR

Brenna Swartz

Watch out for these people. My mom was there 4/7/2017, she Was getting new tires and rims. She was there over 2 hours and I went up there to see what was taking long and once I got there my mom went and asked how much longer and the owner Kevin, stated it shouldnt be too much longer and asked if she would like to go ahead and pay? My mom was like sure since it wont be long. As soon as she paid they came and told her they dont fit and would not give her a refund. My mom spent 1200.00 and they offered her 100.00 worth of coupons and everyone working there was laughing. My great grand father always goes to them and it makes you wonder if they have ripped off others. The rims that they said were new was rusted and crap. My moms husband went today 4/8/2017 and they only refunded him $200, when she paid 1200.00!!! PLEASE be wry because, ALL AMERICAN AUTO SALES across the street from them was just shut down due to fraud and then this. Whats kinda funny is that right after my mom paid I was telling her about the car place across the street and right when I leave she calls me and tells me what just happened to her at Car America right after I drove off. So my family will not be returning.....And we will be getting our back through every means necessary

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