Pella Windows and Doors

240 Classic Car Ct SW, Cedar Rapids, IA 52404, USA

Address:	240 Classic Car Ct SW, Cedar Rapids, IA 52404, USA
Phone:	+1 319-393-5768
Site:	pella.com
Rating:	2.6
Working:	9AM–5:30PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–1PM Closed

Location

Photos 58

Reviews 6

Julie R

We requested a home visit from a Pella sales rep in the Cedar Rapids office. He had no knowledge of the products and failed to tell us important info on the product we intended to purchase. He was also incredibly slow at responding to us in follow up with quotes. We ended up purchasing our Pella product through Lowes because he was so slow. The window turned out to be horrible- mostly wood, not window - and we spent way too much on it. If the sales rep had informed us of the product at all we would not have ordered this window. When I contacted the Cedar Rapids showroom about the sales rep that was no help, they completely blew me off. So much for the "Pella Promise"! The window has panes that fog (less than 2 years later) and they said they could help me with that at least. But, no call back about that either. This showroom and Pella customer service has been TERRIBLE! The window is not a window- its mostly wood. And it fogs up. We ordered Pella because its an Iowa company. Big mistake. They dont back their Pella Promise and they dont care if their products and customer service are poor.

Michael Whitley

POOR CUSTOMER SERVICE! I had contacted Pella windows about coming out to look at a window that was rotting after 10 years (wood). It took me 3 repeat calls to get someone to call me back. Once I got a hold of the the person who schedules the estimator to come out, she refused to schedule the service call, without me measuring all the windows to save them time. Since I am paying for a service call (95.00) why is this my responsibility to do their job? After a few email communications and calls they finally came out. I was told I needed a new window because mine was rotten at the bottom. I agreed to order a new replacement window & no one said anything about finish or staining the window at the time of the order. I get home last night & the window is installed on a window with no stain or varnish????? How am I suppose to seal the window now that it is covered in brackets/crank? I would have thought the bid person would have matched the wood stain color. I have been happy with Pella windows for 14 years but I am reconsidering due to the poor service out of the Cedar Rapids office.

Richard Ackerman

The windows are first rate, but the installation is the worst as far as getting it done. They made several appointments, but would cancel at the last minute. We were getting 2 windows put in to see how they would do because we have 10 other windows to put in. After they got started they left with 1 window half done and it took several weeks to get them out to get it finished. The 2nd window was mostly installed at the same time as the 1st one was finished up, but they were short a board to finish the job and said that they would come back in a week and finish. They called 3 weeks later and asked why we had not finished paying, we told them that they were not done and that we were told that they would be back in a couple of days. Three weeks later I called and they said the board came in and they would get back and install it. 8 weeks after it was suppose to be done the job is done. I think the biggest problem is their scheduling and follow up. It will be a long time before I would use this company

Sue Astley

I had 2 doors and a window installed by Lins crew last fall, and they were fabulous. The estimation process was great, and the estimator was helpful. And I love the Pella products. Im getting all of the rest of my windows replaced this coming fall.

DAVID OVERSTREET

They dont answer the phone during business hours, nor do they return calls. Pella is a bogus company with poor business practices. Avoid.

Robert Riley

Great Iowa made product.