House of Travel
| Address: | 3338 Center Grove Dr # 101, Dubuque, IA 52003, USA |
| Phone: | +1 563-556-0440 |
| Site: | houseoftraveldbq.com |
| Rating: | 4.2 |
Location
Photos 1
Reviews 5
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Todd Kieffer
We have traveled with House of Travel twice in the past and the experience was great so we decided to use them for our destination wedding. What a terrible decision that was and our "agent" was even the owner, Jo. Throughout the process we had to double check everything she told us, we ended up finding the flights and telling her we wanted to book them. She was not keeping track of anything to get our ~50 guests the best prices. Re-assured us prices would come down to meet our budget (they never did). Ended up costing a few people better flights and more $$$. Almost everyone one of our guests called us in frustration dealing with Jo at one point or another. Some of the highlights: Wanted to charge one of our guests $200 to change the name on her airline ticket and wasnt even sure if she could. A quick call to the airline and $50 later we had it handled. The airline even said travel agents do that all the time, its not problem. Initially pushed everyone to the charter flight (which Im sure she gets a kickback from) only until we told her that commercial airlines were hundreds of dollars cheaper and she needed to offer those to our guests as well. Her selling point was that the charter flight is very rarely delayed compared to the commercial airliners....Look up Sunwing Airlines, its frequently delayed...Fingers crossed we get out tomorrow without any issues. Sold the travel insurance to a few of our first guests without offering it as an option or even telling them she was adding it to their package. Claimed she couldnt reserve our airline seats. After we called the airline, they said the travel agent should have called the week before our flight and could have picked our seats for us. Overall extremely frustrated with the experience and will never give them my business again. Really a shame since we had good experiences with them in the past. Save yourself the headache and book online or with another travel agent.
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diana millage
I was prompted to write this review after seeing the last review about the House of Travel in Dubuque. I just booked my 6th trip with them and I can only assume they reviewed the wrong travel agency! The staff at House of Travel in Dubuque has never been anything but friendly and professional. We booked our destination wedding with them to Jamaica 10 years ago, and everyone that went with us was extremely pleased with the service. One of their staff members, Pam, actually went way and above for us a few years ago when we traveled to Mexico with another couple. The other couple missed their initial flight do to an ice storm. It was 5 am on a Saturday, and after a phone call to Pam because the couple had no idea how to proceed, she got out of bed, on her day off to talk to the booking agents with the airline to get them on another flight and to Mexico with minimal delay, knowing exactly what to say and do. That is GREAT customer service!! I will NEVER book with another agency, and anyone that I know that has used them agrees- House of Travel is THE BEST!
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Emily Leibold
Had an amazing experience with House of Travel! Booked my first ever cruise and couldnt be happier. The week long Norwegian cruise (all inclusive) was amazing and I had the best time. The whole trip including flights, hotels, ground transportation was organized so well, all I had to do was provide my passport. Couldnt have been easier. I recently got engaged and my fiancé and I will definitely be using House of Travel to book our honeymoon. Thanks again Jo!!
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Theresa Fury
We recently worked with House of Travel to book a group trip of 8 people to Cabo San Lucas , Mexico. Taylor Peterson was our agent and was great to work with! She helped us find the perfect hotel and location! She went above and beyond to find exactly what we were looking for. I would highly recommend House of Travel and Taylor for your travel needs. Great experience, I will be going there for all my Future Travel! :)
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Melissa Klinkhammer
Best customer service! Great agency!