Address: | 2462 Freedom Ct, Iowa City, IA 52240, USA |
Phone: | +1 319-354-2203 |
Site: | hansonautomotiveinc.com |
Rating: | 4.9 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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yvonne garland
Recently I had an accident leaving my Vehicle destroyed. My insurance company wanted me to take it to one of their “recommended garages” but since it’s my choice to use whom I wish, I decided to use Hanson Automotive. I have used them for mechanical work in the past and have always been more than happy and after reading their body work reviews on line I knew they would take care of me “not” take advantage. Jim & Josh have always gone out of they’re way to save me money and get me back in my vehicle fast. As soon as I arrived at the shop I was overwhelmed with the great customer service and the immediate help dealing with the insurance company claim. I made two calls, the first to my insurance company and the second to Hanson Auto and I didn’t have to do anything else. The owner Jim Hanson made the whole process smooth and painless. He also overheard me get upset with my insurance company when I realized I didn’t have rental coverage, Mr. Hanson immediately stepped up and informed me his shop offers free Loaner Vehicles!!!! I picked up my vehicle tonight and was elated at the sight of what looks like a brand new car!!!! Kyle Hanson did my paint job and it’s a perfect match!! This young man is a perfectionist. Not only did he do an amazing job but he also took the time to buff my headlights and make them look brand new!!! But wait they didn’t stop there…. My car was returned to me cleaner than when I brought it to them!! Evan Hanson looks to be the youngest at the shop detailed the inside of my vehicle. You could tell he takes pride in his work and work ethic definitely runs in this family. This young man is going to be my new detailer!!! This Auto Shop’s Customer Service is the best I have ever come across. The owner and his staff will do whatever it takes to deliver excellent work at high standards. It’s nice to know there are businesses out there that still do work for the Customer!
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Anonymous User
Hanson Auto went the extra mile! I got into a fender-bender shortly before I was heading out of town. A friend recommended I go to Hanson Auto. She raved about their service. Everyone was so helpful and friendly! In giving their estimate, they realized that my tire was scraping the dented part and bent it back (before I signed anything) to prevent further damage to my tire. I had received another estimate from another local shop before my friends recommendation and they quoted me a finish time that was weeks away and they didnt take the time to do what Hanson did. Hanson rushed to finish my car (and it was the week before spring break so they were really busy with folks heading out of town). Deeper into the repair, they noticed that the washer bottle was damaged in the collision. They contacted the insurance company to add it to the necessary repairs. When the Toyota truck that was delivering the parts had a delay, Jim went himself to Toyota to get the necessary part to get me on the road on time. The car looks great and I could not be happier with the service I received! They will always have my business and I recommend them wholeheartedly to everyone!
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Anonymous User
I recently got into a small accident, and a friend recommended Hanson Auto because they were the best in town. My experience with them has made it apparent why they are considered so. The office and lot were some of the cleanest that I have ever seen, and the people were the most friendly and cordial that I have ever met. They are a little on the expensive side, but the interaction and the service itself makes up for that. I brought my car in for an estimate and they were able to fit me in right away, with no delay and a normal estimate of repair time. There were some slight delays in the time frame but the owner called me personally and explained, and even offered me a replacement car to use if I need it for the day that they were delayed. They did a complete check-up on my car while doing the repairs and told me what was what about upcoming needed maintenance. I would not hesitate to go back to this establishment and plan on keeping Hanson Auto as my auto shop for the next couple of years. I would highly recommend Hanson Auto as a body shop for anyone in need of repair, or just general maintenance.
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Anonymous User
The talented crew at Hanson Automotive did a fantastic job repairing the mangled quarter panel and cracked bumper and tail light of my 97 Grand Marquis. This is a shop that pays attention to detail! The paint matches perfectly and the decal stripe on the quarter panel looks as good as new. Because of the work they did, I called them up again when my brakes started to act up. Once again they were able to do a great job on short notice with a quick turnaround, even when it turned out to be a complicated job like rusty brake lines. I was surprised by how well Hansons communicated with me and kept me informed about everything that was going on with the repair and the options I had. I originally chose Hanson based off of these other reviews before mine, and I must say that they did not disappoint my 5-star expectations. My rental car was covered by the other persons insurance, but Jim still offered me a free loaner! They are friendly and honest too; if you want the job done right for a fair price, Hansons is the place!
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Allison Gibson
I hit a deer on Hwy 6 coming into Coralville on a Saturday night, and decided to take my Highlander into Hansons based on the google reviews. I sure am glad I did! They were able to get it in right away on Monday and worked with my insurance company to get all the parts approved and me back on the road. Jim kept me in the loop the entire time, calling to give me updates on what was going on and what they were still waiting for on order, and a time frame for completion. He was also great at explaining to me the parts that needed to be replaced and where they were located since I am not familar with mechanics. My Highlander came out looking better than ever! The paint match was perfect and they even cleaned out the inside for me. They were a dream to work with and I am so glad I looked them up!
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Anonymous User
Visiting from out of town, my air conditioning failed in the heat. Jim graciously fit me in immediately whereas other places couldnt until the following week. They checked the freon, compressor, pressure switch, etc. They only did the work I asked, and without additional charge they worked further, downloaded schematics and isolated the problem. While I didnt have time for them to order the parts and fix it while I was here, Hansons walked me through everything they checked and handed me the manuals problem-solving flowchart so I can readily get the job done when I return home. Very up front and clear, knowledgeable, and honest. (When car trouble arose on previous trips traveling alone, I have been taken for $expensive$ rides with unnecessary work). Not at Hansons :-)
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Anonymous User
My car suddenly died and I had it towed to the closest place around - Hansons Automotive. I must have been the luckiest girl in the world, because it was the best place I could have taken my Gran Am. Not only did they work hard to find out the problem (without taking me for the proverbial ride), but they worked even harder to fix everything within my time budget (I was supposed to be going out of town). They kept me updated on what they found - even updated my dad on the progress as well. While I left with an expensive bill (car repair aint cheap), I felt completely confident that they have given me more than a fair price. Most of all, I was completely blown away by the friendly and totally helpful service. I will definitely visit again - but hopefully not soon. :)