Anytime Fitness

852 N Quincy Ave, Ottumwa, IA 52501, USA

Address:	852 N Quincy Ave, Ottumwa, IA 52501, USA
Phone:	+1 641-684-6606
Site:	anytimefitness.com
Rating:	3.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 14

Reviews 11

Hossam Zaater

My experience with this branch was anything but pleasant. The manager (Tracy) is unprofessional and has left me with a very negative impression of Anytime Fitness. I am on the road with my current job and so I called in advance before going in to see if I can get a weekly membership. The receptionist (Sara) answered the phone and told me shed double check with the manager and call me back. She called me back 5 minutes later and told me it would be $39 for the access key and $20 a week. She said the $39 was refundable once I was done with my week. I went in and committed to said agreement. A week later I tried to renew for a second week and the receptionist called to confirm with Tracy. Tracy told her to charge my card the same amount as the first week ($39 + $20) which obviously does not make any sense at all. I called Tracy on the spot and she informed me that the key is non-refundable and that I could just pay the $20 now but I was not going to get my $39 back. I found this completely unacceptable. To make matters worse, she said that after this 2nd week she could no longer give me the weekly rate at $20 and that the membership was going to be $8 a day!! Later in the evening she called me again "informing" me that Sara had never told me the key was refundable!!! This is the epitome of unprofessional management. Calling your customer a liar and changing policy however you see fit is NOT how a business should be run. Ive reported this branch to corporate HQ.

Chip Onium

I havent even visited this place and their customer service is awful. I signed up for a 14 day trial pass via their website. Then the local sales guy (Michael) told me that they would not honor the pass, that they would only give me 7 days. There is a deposit for the key (not mentioned how much) and a $29.95 one time activation fee. The monthly rate is $39.95 plus tax. They would only offer the 7 day pass for serious inquiries and would not offer 14 days to visitors. They would offer a 2 week membership for $25 or the daily rate of $10 per day. I am part of the remote staff for the local in town Credit Union and Im sure this place has done business with corporate accounts. But Michael would not budge on his 7 day pass. I asked to talk to a supervisor, but after reading the previous review, I doubt this will be settled to the customers advantage. I already have 24 Hour Fitness membership and unfortunately they do not cover this part of Iowa. Its a shame that this high profile establishment cannot offer exceptional customer service for its local businesses or their military veterans. If we cannot get this resolved, I doubt I will give a good review over social media.

Josh Rupe

Best gym around!!!!! The manager is always eager to help and give advice. Even the other members are very helpful when you have a question or are looking for advice. Ive been in several gyms and this one by far is the best!!!!!

HHilario 3 Chacon

This is a very great place to workout. Good music, everything is always clean, and the staff is very helpful. Highly recommended anyone who wants to workout, to get a membership here.

Cyrus Rayne

Good place to workout, the staff is pretty friendly and helpful when needed. I have went pretty late at night and that helps especially with the round the clock access.

Yiannis Steryiannis

Tried to call to set an appointment for saturday for a one day pass and not only they didnt pick up, they didnt even call back. Oh well I guess its ymca then.

Seth Johnson

Amazing place! Manager keeps place clean and running. If you dont go to Anytime Fitness, youre missing out on an amazing experience.

rkferg8912

Nice club, friendly. Staff (Michael) and club members are very welcoming and knowledgeable. Clean and inviting.

Jessica Thomas

The staff is very welcoming. Everything is very well maintained and clean. Its a great gym to be at.

JJ Shill

Michael, is awesome, 24 hour access is nice.

J Kobes

Clean, friendly staff & nice equipment