Strauss Security Solutions

Address:	4663 121st St, Urbandale, IA 50323, USA
Phone:	+1 515-276-7030
Site:	strausssecurity.com
Rating:	4.1
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–12PM Closed

Location

Photos 23

Reviews 10

Paulina Phets

DO NOT USE!!!! They dont even deserve 1 star. I dont know what JOES deal is but he certaintly has a negative outlook on life. 3rd parties DO NOT USE this company! LIARS, CHEAT, AND SCAMMERS. These other reviews seem a little fictitious. Because this company is certaintly NOT represented by an honest and professional human. We hired them for their services and when speaking to JOE his tone of voice directly towards me and my other coworker was completely RUDE. Mind you, the whole time we spoke to him, we were completely professional. He told me right off the bat, they only accept credit card, and it has to be UPFRONT. Ok thats fine. So he charges us almost $200, to basically do nothing right. He shows up to the location and when asked what kind of repairs were done, he says nothing. He tells us the missing part and that he WONT INSTALL IT unless we give ANOTHER UPFRONT CC payment. OK, so we order the part.. when it comes time to install, AFTER charging another $200, he says "I CANT DO IT, ITS HIGH VOLTAGE" and that wasnt told from the beginning why ? The first trip out, he identified this part needed to be replaced, KNOWING this part has to do with voltage, he should have checked the panel from the first time to see if they are licensed for it. If he really had such a disgust for working, and he knew he wasnt "capable" of anything high voltage. He SHOULDVE NEVER accepted the job in the first place, but instead he continuously charged us. DO NOT USE. DO NOT USE.

Josh Davidson

I have spent several thousand dollars with this company in the last year alone, went into get a couple keys copied and the older guy working the counter could not find my account. I called an employee of mine to look on an old invoice to see if our account number was listed and the old guy working the counter told his other coworker that I need to get off my phone. Sorry for trying to do YOUR job in trying to find my account number. Will never do business here again.

Rick Gates

Strauss has been serving our security needs for the past 6 years. They are very professional, and also very courteous and personable. When something needs attention, they get right to it. If we need service, there has never been a delay too long... typically they are most immediate. Prior to committing to Strauss we had considered several companies. I cant imagine that any of them are able to provide for us any better than Strauss has and continues to.

Emily Westergaard

Strauss Security has great customer service. Any questions I have, or if I need help changing my system settings, they are super quick to respond to emails or phone calls. The whole team is helpful, and their installation was incredibly efficient and professional. I met with three different home security companies when selecting my system, and Strauss overwhelming won out in employee competence, professionalism, and helpfulness. Thank you!

Michael Prichard

Wireless App Enabled Capabilities? Fair Prices? Service technicians that show up when they say they will? I found all I was looking for plus friendly service at Strauss Security Solutions. Jacob helped guide me thru the available options and followed up to make sure I was satisfied after the sale. Dont take a chance on other fly by night options when it comes to the security of your personal or business assets.

Nathan Hopwood

Manatts has been partnered with Strauss for many years now and couldnt be happier with the systems, projects, and especially service weve received on all our low voltage systems. Thanks for all you do for us, were excited to continue growing with you!

Mark Loynachan

I had a problem with one of the keys that was cut… the staff reacted in a professional manner and rectified the problem with no questions asked. Will defiantly do business with Strauss Lock in Des Moines again. Thanks!

Ben Buenzow

Strauss Security Solutions is great to work with. They protect both my home and my business. Always deal with local people as far as account questions and technicians. Highly recommend them!

Tony Mauro

Fast and efficient service. Their attention to detail is very good and their products serve all of our security needs.

Doug McBride

Great security with professionals that care about me. Thank you Strauss.