Genesis Health Clubs - Rock Road

Reviews 3

VA

Valencia Scott

Instead of just bashing Genesis, though I am credible to so, I decided to do a SWOT analysis of the gym to give potential customers insight before they sign a contract from hell, and give Genesis genuine feedback on how they can improve. I have no qualms with the most of the actual staff (why I gave it two stars instead of one), but the way the gym is ran needs work. The detailed SWOT is below, but bottom line up front for customers: Get a pass before you sign. Do not let them pressure you with a deal of a lifetime that "expires once you leave". Get a chance to look at the facilities and see if its worth all the money you will be obligated to pay for the next 12 months. Also, check out other gyms if youre new to the area like I was. For example, the downtown YMCA is huge and very nice for half the price. Bottom line up front for Genesis: Please focus on customer trust and loyalty more than sales. There are better gyms with better facilities all over Wichita and I have met almost a dozen people in the year Ive been here that have moved on from Genesis for the lack of trust. S (STRENGTHS): Very convenient locations all over Wichita Only gym with abundant tennis courts + rock climbing Very friendly staff (I really like Mitch and Ranya) Free towel, soap, deodorant, etc. American Daves, awesome food W (WEAKNESSES): Contracts - Be prepared to pressured and faced with a "one day deal that expires as soon as you try to leave to think about it." Contract is binding as soon as you sign. I tried to break mine 4 days after I signed in the "two weeks free" period because I had other resources that were better than Genesis. I was faced with a $275 cancellation fee PLUS they were still going to withdraw my account $65 for one month. Needless to say I kept the membership but used the gym downtown more which is 1/10 of the size on Rock Road. When I tried to decrease my membership, I was falsely told by another manager that I could only upgrade my membership, not downgrade. Found out way too later that it was incorrect. Price - You can try the argument of " you get what you pay for" but that doesnt work favorably for Genesis in this case because everything is average at best (see next weakness point for more). There are other gyms with larger/better amounts of equipment. Facilities: I remember touring Genesis for the first time and looking at the pool being excited to do some pool workouts. Well, beyond the indoor pool being extremely small, it also needs some serious work. The tile around it is yellow and I saw a bandaid just sitting on the side - disgusting. Machines breaking take months to fix. At the downtown location, which is already tiny, there are only two stair master machines, one of which was broken from summer 2016 until Feb 2017. Ab areas are small and congested and on a picky note, they dont have many rowing machines available unless you pay extra for the All American class. O (OPPORTUNITIES): Price & Contracts - since it is not a non-profit organization, Genesis has more flexibility with price and contracts. This is apparent through the sales tactics they use on potential customers. Work more with customers on price, and even if you MUST have a contract dont try to scare customers into keeping it with a large cancellation fee. Be more reasonable and focus on trust and loyalty. Genesis will always have competitors, however, if it focuses more on customer loyalty instead of sales, it has significant potential to be the number one gym choice in Wichita. T (THREATS): YMCA - Specifically the one downtown has amazing facilities, childcare, income based membership prices, AND BEST OF ALL no contract. Thats how you get a customer and keep a customer (yes I switched to the YMCA downtown). Planet Fitness - There are two relatively new PF gyms in Wichita, nice clean facilities with either $10 or $20 membership. And if you cancel, its only $58 NOT $300. Other specialty gyms - for the price and contract Genesis forces on customers, people can pay for special gyms such as Orange Theory or crossfit.

JO

Joshua Dearden

Id give it zero stars if I could. In 2012 I was given a tour of the rock road genesis I was anxious to lose some weight work out regularly and play some basketball but the highlight was the rock wall they had in the club they told me that the price of the membership was $65 a month and at the time I wasnt making much money but I mentioned I was mostly interested in basketball and climbing the rock wall. As I was hesitant to sign up for the membership, and was deciding against it the mgr came out and joined the conversation and stated that he would throw in unlimited rock wall climbing for free included with the membership. And even put it on my copy and his copy of the contract. So that next weekend I came to the gym ready to work out excited to play basketball and climb the rock wall. As I walked in I played some basketball worked up a good sweat showered afterwards went swimming showered again and even though I was tired a little bit I still wanted to climb the rock wall so I got ready put on my second set of dry workout clothes and went up to the rock wall and they guy in the rock wall said it was $5 for every time I wanted to climb the rock wall and I said the hell if it is so I went and got my contract out of my car and showed them the mgrs addition to my contract and his signature well there was a debate and that manager that signed my contract confirmed he did that well that managers boss came out grabbed my contract and said if we did this for you than we would have to do it for everyone else so he crossed it out and said we are not gonna agree to that so he ruined my copy with the mgrs signature and said either you pay the $5 per time you climb or dont climb so I canceled my membership the first day I went there and left about 3 moths later I get a $980 debt on my credit report from genesis so I called and asked and the were saying I signed up for a member ship for one year membership and this is an attempt to collect a debt blah blah blah well anyways that year along with genesis debt and another huge debt and slot of medical bills I filed bankruptcy and wiped out my debt and I was done... well for the last 5 years Ive been telling them to stop calling me I dont want anything to do with their club I dont trust them and they need to stop calling me every single time I tell them to take me off their call list they keep calling its annoying today on 08/15/17 the call me saying that my membership cancelled on 08/02/17 I was like What membership??? Long story short I once again said stop calling me and take me off your call list

CA

Cadence Hauck

*IT DOESNT MATTER IF YOU CANT PHYSICALLY GO DUE TO MEDICAL ISSUES* I signed up a year ago for Genesis and boy do I wish I had read the Reviews before joining. I went into the Rock Road branch to cancel my contract with Genesis. I met with Mitch who informed me my contract is month to month, I asked if there was a buy out he informed me no there wasnt. He told me the last payment that would be removed from my account would be 1/5/16. Reasons for trying to cancel my account to begin with (in July) was I was told they were going to be possibly amputating my right leg.I had a tumor and even when I called to get out of it they told me they could only suspend it and they still charged my account anyway each month even though I hadnt been there for months before my surgery due to me not being able to put any pressure on my right leg I was bound to crutches or a wheel chair. I called Mitch because the paperwork he gave me said 2017 which wasnt what he said in person. He admitted he actually didnt look at my paperwork and gave me the wrong information and that I still had to pay the 150 because my contract (that he didnt bother to look at ) was actually for two years. It is unacceptable to not only not be able to cancel my contract due to such severe medical issues that you continue to charge me on top of my own medical bills, and when I go to a Branch I expect the person to know what they are talking about. Especially a Manager. I shouldnt have to double check ones work who works for the company. Genesis has been such an inconvenience and a hassle which is not what I signed up for.

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