Florence Body Frame & Towing
| Address: | 8519 US-42, Florence, KY 41042, USA |
| Phone: | +1 859-647-0230 |
| Site: | autobodyshopflorenceky.com |
| Rating: | 3.8 |
| Working: | 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 10AM–1PM Closed |
Location
Photos 1
Reviews 7
DE
Deaven Michelle
After Florence Auto Body and Frame was called by police to tow my car after an accident, they refused to tow my car to the shop of my choice. The tow guy said his boss "really didnt like him doing that"--quite the contrary to how their website claims theyll tow your car wherever youd like. We told the tow guy that wed have our shop pick it up the very next day and then Florence Auto body refused to release my car to the other body shop when they showed up. I had to call them and reiterate how I didnt want my car at their shop in the first place and that it needed to be released since they refused to tow it where I needed it to go. The receptionist definitely had an attitude, didnt even bother to verify who I was (so what was the point in not releasing it without my consent--which I have the day before--she didnt even know who I was when I said to release the car). Then they stuck a $300 tow bill on it for transporting my car from Houston Rd to US 42. Thankfully the insurance will be taking car of all of it but this experience definitely reeks of trying to coerce you into using their shop even if you dont want to. Wouldnt recommend them to a soul. "Well bring your to wherever youd like". Most certainly a lie.
A
Anonymous User
This business ranks as one of the most professional service shops that I have dealt with in my entire life, and Im over 50. I took in a six month old car to repair a small dent in the fender from a garage accident. To make a long story short, because of the pearlescent paint, and a problem with the paint suppliers color match system, the color match was not satisfactory to me. The owner promptly called in the paint rep to look at my car as her shops work was flawless, and the problem was with the paint companys system. Not satisfied with the ruling from the paint rep on what needed to be done, she called in his supervisor to extend the blend area over a much larger region on the front of the car. They agreed to provide her materials, but she covered the labor for a complete do-over, with a very professional (read non-whining) attitude. The results are simply gorgeous. Chances are, this wont happen to you; my paint was an unusual case. But it is nice to know that when something does go wrong, the company will stand up without trying to find excuses to not make it right. I wont do business with anyone else for paint and body work as long as I remain in the greater Cincinnati area.
JE
Jessica P
We had 3 teenage drivers that caused multiple cars repairs at Florence Body and Frame and they have towed us a few times too over the years. Each time it has been an excellent experience. They went well out of their way to help us on more than one occasion. We had a mustang that was totalled and we decided to repair it anyway. That caused a trip down to Frankfort for the title because the title would be a salvage title. Mary went out of her way to find a courier to go down for us instead of us driving down there. She has also helped us with after market parts for some older cars that helped our out of pocket tremendously. The most recent experience is we had a car painted there and after a few years the clear coat was coming off so they repainted everything for free even though we are not sure why the clear coat was coming off. And she repaired a bumper that was originally not repaired there without hesitation. I love this place, they are a nice family business that cares about their reputation. I would highly recommend them to anyone,
ED
Ed Sowders
If I could give negative stars I would. I had to have two items moved, from one home garage to my new homes garage, both of which would not fit in my pick-up. I called Florence Body and Frame due to they are only about 2 miles or less from where my home was located. Mandy quoted me a price which was acceptable, we agreed on a date and time, and the appointment was set. the day comes for the move and when I asked about the charges and what form of payment they accept, the price was more than DOUBLE what was quoted to me a couple of weeks before! This is wrong and unacceptable. It would have been different had they quoted the higher price and I would have shopped a little more, but to quote one price and then try to charge more than double, is poor management and a poor business model, in my opinion. I would not take a little red wagon to Florence Body and Frame for anything. Florence Body and Frame; Mary, you have made one very upset and irritated potential client, and will be sure to tell everyone that will listen to me, about your business practices.
JO
John Brown
I had a very wonderful expierence with Florence body and frame the other night my sons car broke down at Waffle House and hes a new driver so he called me telling me he was broke down I called all kinds of other shops around they all told me it would be about a 2 hour wait and I couldnt leave my house due to me being disabled so I got in touch with Florence body and frame and within 10 mins the driver arrived to get my son his name was Ricky he was very polite and well mannered. My son which is only 16 didnt know what to do. So Ricky told him just go sit in the truck as he loaded the car. After getting it loaded Ricky called me to let me know that he had the car loaded and was on the way to drop my son off! I couldnt of picked a better tow company you all went above and beyond to have Ricky as a tow operator! Keep up the great work an thanks again Ricky for helping this worried parent!!! Its tow operators like you that make a great company!
CA
Catie Hollis
If I could give a negative rating I would, all I can say is I was nothing short of HARRASSED by the employees attempting to tow my vehicle at my own apartment complex. Not only did they physically touch and move me away from my vehicle they attempted to press charges against me for driving away when they refused to wait for any officers to arrive. BUM SCAMS! All they want is 50 dollars from you to pocket for the night or they will tow your vehicle no matter if it is validated or not. Luckily my apartment complex in handling the situation from here on out. If this company is ever out towing your vehicle call the police immediately because Im sure they are breaking atleast one law.
MA
marty madden
I would like to acknowledge and recommend the "team" at Florence Auto Body and Frame. Rick Mary and the team are committed to a level of personal service and quality repairs that is beyond the capabilities of their competitors. Unfortunately, due to the up close and personal driving habits of our local vehicle operators, Ive had to bring "multiple" vehicles into the shop for "rear-end" collision damage. I guess leaving a stopping distance between vehicles has gone the way of the rotary telephone. interactions with the Florence Auto Body Team was the most positive aspect of these