Ulta Beauty

154 Pavilion Pkwy, Newport, KY 41071, USA

Address:	154 Pavilion Pkwy, Newport, KY 41071, USA
Phone:	+1 859-261-0983
Site:	ulta.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 48

Reviews 17

Kate Stanifer

I had an appointment today for a facial with Kelly. I had gotten my eyebrows waxed on Monday with her and scheduled the appointment then I asked for anytime during the week, but Kelly works only Monday and Friday. I explained that I had to come in between meetings at work so I would need to fit within that time frame and we agreed on a time that worked best for her. On Thursday Diana, the spa manager, called me and asked if I wanted to move the appointment to Thursday since Kelly had picked up shifts on Thursday night. I was not available to change the appointment and confirmed my original appointment and time. Today, I got to the appointment 5 minutes early and checked in with Diana, and she said she would let Kelly know. I waited for 15 min (so 10 after my scheduled time) and asked Diane how much longer the wait would be since I was in a time crunch. Turns out, Kelly wasnt even there. So I told Diane that it wasnt okay that I had been waiting and Diane started talking about how Kelly was in a car accident right after a different worker said that she had just gotten a hold of Kelly and she thought she was not working today. I found the entire experience to be incredible unprofessional. There is no reason that my appointment came as a surprise. Kelly made the appointment earlier this week and Diane confirmed it just the day before. I suggested they offer some kind of service recovery to make up for the time I wasted but Diane, despite being the manager, said she couldnt do that. Ultimately the Clinique sales representative gave me some sample products. If I could give less than one star I would. This situation has been my worst interaction with any service company.

Ashley Bailey

I had a very inpersonable experience with this Ulta because of their customer service. I had previously never had a bad experience with this company but as I was checking out the representative Lydia immediately yelled out what is your phone number for your ulta rewards? In front of a few customers. Then proceeded to check me out, did not ask me about my experience and did not apologize for not having the gift associated with my purchase. This experience has made me question if I will use this store or other competitors going forward.

Hanna Sherman

literally the RUDEST staff I have encountered in an ulta. I always go to ulta because they have people who can help me match foundation shades, etc, and can provide recommendations (not the best with makeup so its nice to have help). Not only did they tell me not to buy any of their hair dye bc it would kill my hair (greats sales technique...), the staff member rolled her eyes at me when I asked for help. never going back to this location. poor service for overpriced beauty products.

Kelcie Simpson

everytime i come in people are rude and unwilling to help. typically the younger girls. i avoid coming to this location unless its my only option but i always leave unhappy. the girl next to me was being so rude to this lady trying to return. before acting like youre better than everyone blend your eyeshadow sweetheart ☺️

Morgan Murray

Large selection of product, but very rude and unhelpful staff. Asked a young worker a question about a skincare product and I was greeted by a snotty response and a dirty look. Like sorry I bothered you when its your PAID JOB to help customers.....

Jason Walker

Extremely rude staff who rolled their eyes at me when i asked them questions. Been buying makeup for my girlfriend from ulta for some time, would never go back to this location.

Laura Upchurch

Rude customer service and was also hung up on when attempting to make an appointment.

will lindsey

They have pretty much whatever you need at pretty reasonable prices

Libby Morton

Rude employees. Never plan on going to this location again.

Lissie Leigh

Got my hair styled by Diane. She always does a great job.

Michael Boyd

Exactly what is expected when I visited

Rory Poulson

These women here are so helpful!