US Post Office
| Address: | 590 W Lincoln Trail Blvd, Radcliff, KY 40160, USA |
| Phone: | +1 270-351-3688 |
| Site: | usps.com |
| Rating: | 1.6 |
| Working: | 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 9AM–12PM Closed |
Location
Photos 1
Reviews 6
G
g lorraine
Dingy and dirty lobby. Counter clerks with unhelpful, smug attitudes. Honestly, there was quite a line of customers but 2 clerks would have been enough if they had put some effort into their work. I really think that Federal jobs have a lot of advantages compared with the work most people do and the environment they have to work in, so I think Fed. workers, especially since they are government workers, should be more hospitable to customers. The first clerk did not know how to help me. She just looked at me blankly, as if I should just walk out the door unserved. So I turned to the second clerk, who not only told me he couldnt help me, but was very snappy and dismissive about it. I felt offended. It was as if he wanted to impress on me that I had wasted their time and should never have dropped by! It was shocking and embarrassing really. The other customers in line looked like they were fearful of being treated the same. I wanted to leave, but I stopped myself. Instead, I asked to see the supervisor. The male clerk...clerk2...clerk 1was a female...undeterred, said rudely that he was a supervisor and started telling me how many years he had worked for the USPS. I interrupted him by saying I wasnt interested in hearing his resume. I wanted to see HIS supervisor. I had to wait about 10 minutes. The supervisor came out and was polite, answered my questions and explained enough to where I could understand what my options were. I thanked him and said I wished the clerks had been courteous beforehand. He apologized and the 2nd clerk said he had tried to tell me. But the supervisor told him to be a better listener in future, so that was good. The sup. is the reason the place gets 2 stars instead of 1.
MI
Michelle Lawson
If I could give 0 or negative stars, I would. This post office has "lost" or "misdelivered" 11 of my packages. I have called and spoken to the Post Master, the manager, the Postal Inspector, the OIG, Consumer Affairs, and the general Customer Service number. I have been told "no tracking number, its not our problem", and "it shows its been delivered, so its not our problem if its theft after delivery" or "thats not our department, you need to talk to (insert department name here)." Ive already talked to all of those departments. No one is resolving anything. Ive gotten no results, only excuses. I wouldnt trust them to mail or deliver anything. I have gotten 0 results from any of the above avenues. In my honest opinion EVERY single person working in this office needs to be fired and replaced. Just an FYI, a tracking number means nothing to them. Apparently once its scanned as delivered, they will say it was theft after delivery. I know where Im working next Christmas if thats the case. I can get paid to steal peoples packages and get away with it because ooo I scanned the box in as delivered. I will be so glad to move out of this post offices coverage area.
JE
Jesse Carr
Absolutely terrible experience with this branch. I was the recipient of a flat rate package, which they claimed was improperly packed. When asked to cite the regulatory code that was violated, they beat around the bush and showed me some internal email that said it was unacceptable. When I showed them the sections from the Domestic Mail Manual (their own governing document) and pointed out that their "policy" was in direct violation of the DMM, they stonewalled me and told me I owed them ~$27 shipping fees. Even the postmaster was useless, and they refused to comment on the sections of the DMM that they were outright violating. I refused the package and was told it would be sent back within 3 days (so the vendor could re-ship through a different post office). It took them 9 days to send it back. The vendor sent me new product, wrapped identically, through E-town PO and I received my package without issue. The incompetence at this branch is staggering. I was able to look at the package and as far as I could tell, it 100% complies with the Flat Rate Package requirements set forth in the DMM. They just chose to blatantly disregard USPS code.
AM
Amanda Bandy
I went to this location to mail off a package, there was approx 5 customers in line and 2 were being waited on, when it was my time to go up the man at the counter said Next and I handed him my package and he looked at it and said are you sure that is all that is in there and I looked at him and said well yes. as I was taken back by his remarks he then says you know it might be checked and I said ok and nodded my head and he said well I havent checked one in a few days, I felt like he treated me like I was a criminal or something it was very disrespectful, and he weighs it in and apparently I had shoved some extra packing material because it was over the limit , I took my package back and said I will have to fix it! No help what so ever and he was very rude. I have never had this happen to me ever and I hardly use this post office but I was around that location and thought it would be ok to use this one, I will never return as long as that man is working in this location!
ST
Stephanie knopp
They lady who delivers and picks up the mail for Maple Hills, does not do a good job! My mail has been sitting in the mailbox for two damn weeks! I noticed that no one lifts up their flags, yet my mail box does not have one, I close the mailbox with the mail sticking out to where she can see where they need to be delivered too, she stuffs it back in! And doesnt take it! This isnt the first time my mail has been sitting there for two weeks! If I dont do what I said above, I leave the mailbox half way open to where she can easily see inside and the mail is always sitting up and at an angle to where she can see she needs to take it! Yet when I do that she never does! Fix this!!!! This is rediculous! Im tired of having late fees on my car payment! That is an extra 100 dollars out of my pocket! Which I have to send in a separate check, and put it in the mail with the the others that she hasnt taken! This is rediculous! So much for doing your jobs! Lazy asses!
AN
Angel None of your business
I went into this location to mail my car payment. There wasnt a single person in line and the clerk was LAYING ACROSS THE COUNTER doing nothing at all. I went to his station and he looked at me and said "Did you not see the sign? I said yes I did. He said well at least you admit it. I very nicely said Im sorry, but you werent doing anything when I came in. He yelled at me and said YES I WAS, I WAS RESTING! I CAME TO WORK AT 5:30 THIS MORNING! I replied to him and said well it is my understanding that is your job to assist me so please get my stamp. I have never in my life received such nasty customer service at a post office and I have lived in 3 different states. First, he should never have been laying across the counter and second he should NEVER yell at a customer. I have been in customer service for over 20 years and I have never been spoken to that way. He should not be allowed near customers.