Gerber Collision & Glass

6137 Siegen Ln, Baton Rouge, LA 70809, USA

Address:	6137 Siegen Ln, Baton Rouge, LA 70809, USA
Phone:	+1 225-293-0200
Site:	gerbercollision.com
Rating:	2.9
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 37

Reviews 4

Taylor Atwood

The last week in June, I took my Ford Explorer in to get looked over and order parts from an accident in which I was sideswiped on the driver side. Less than a week later, I came out of work to my car having been hit by a box truck in the rear which damaged the driver side tail light, rear bumper, and the liftgate. I took my car back to order more parts (around July 6th). Both times I asked for a customer pay estimate for the front end from weather damage and they shrugged it off saying they would take care of it when I brought my car in to have the work done. I was told originally they would be able to start work on my car on July 20th given the parts were in. The parts came in pretty quick (around the 15th) and I was told they could start it on the 27th. They finally do the customer pay estimate which I get on the 31st and file an insurance claim for because there was more damage than I originally thought. I made a call Thursday August 6th to see if they had an estimated time for it to be finished. I was told it would probably be ready at the end of the following week but they would give me a call by Tuesday and let me know. The following Thursday (Aug 13) (after NOT receiving a call) I called again and was told my car would be finished by the end of the next day if not that afternoon. The next morning (Friday) I called again. I was then told that my car would not be ready until the following Monday at the earliest because they were still waiting on a part to come in. At 4:45 that (still Friday) afternoon I get a call that my car is ready. It turns out that something wasnt put together properly and when they started it, coolant leaked everywhere so they had to rebuild the front end. My boyfriend took me to pick it up and he looks at it while I go in to pay because its 5 minutes before closing. He comes in to tell me there is still a large dent on the driver door. When I asked about it they said it wasnt on any of the (3) insurance claims so they, and I quote, "didnt know" if they should call me and ask about it. Im working with insurance now to get it taken care of, but more than likely wont take my car back to Gerber. I wasnt impressed with the work they did. The color blending on my difficult-to-match red car was done well, but there was a chip on the rear bumper from the tools they used to attach it which is just sloppy on their part. Moral of the story, absolutely TERRIBLE communication in all aspects and they stay busy so the work is very rushed. I dont doubt they have skilled employees, I just think they are very rushed to get as many cars done as quickly as possible. I was reccomended there by someone who knew it as Champs Collision, so maybe more has changed than just the name?

GunfighterWyo

Took my 2008 Ford Ranger in for an estimate. This was on 6/2/15. Did not hear anything from Champs and on 6/5/15 I called and was told by the receptionist that "Paul" AKA Paul Ugalde would call me between 2:00 pm and 3:00 pm. Waited by the phone number 7:00 pm no call. On 6/8/15 I called Champs again, and was told "Paul" would call me. No call. On 6/10/15 I went to Champs and finally after much foolishness, including telling me "Paul" was doing another estimate then changing the story to he was sick, they called him at home. I was then told my truck was a total loss. I was not offered an estimate, detailed list of the damage or anything. On 6/11/15 I called my insurance and asked if I could have a second opinion. That was fine with them. I went to Champs again and was told the truck was no longer drivable. The employees were surly and seemed to take pleasure in making it as hard as possible. Finally, I demanded to see the truck and was told I can drive back to the "Total Loss" area. I was not given the key to my truck. Back at the total loss, I found the truck had been disassembled and the parts thrown in the bed of the truck. I went to the front as asked that they assemble the truck. Again, one of the employees was surly and sarcastic toward me. They wanted to know why I wanted to know "Paul"s full name. Finally one of them gave me a card with his name on it. I called my insurance company and filing a complaint asking them to remove Champs from their lists of repair shops. About two hours later, "Paul" called by cellular telephone but I did not answer as I knew whatever he said it would be a lie. Called Champs on 6/12/15 to speak to the manager to release the vehicle to the storage lot. They said he was out to lunch and he would call me when he returned. No calls. As you can see, nothing they said was true. I did not want to give them even one star.

Jeff Rose

You would think the third time fixing my BRZ would be the charm, but youd be wrong . the first time there was trash or air in the clear coat, and a small chip in the paint under the clear. Also there are two protective strips, one on back bumper and one under the door, that they didnt install. So I brought it back, when called to get it again, they didnt even fix the paint chip, and the clear was messed up under the strip on the door, and showed him the handle that had been scraped while there that he said he would repair. So they called me back to pick it up again. Even after asking them if something specific was fixed and showing up to find it wasnt. I just gave up after all was said and done. The inside panel was left unattached, there was yet another bubble in the clear coat, the over spray on the bumper that I had asked was removed, was still there. On top of that, my painted handle was scraped up. I was told that they would fix it when I turned it in the third time. And the protective strip on the bottom side of the door was removed to "fix" the messed up paint and reapplied very sloppily. I can live with the many imperfections they left. My experience may be different than yours, but I would suggest a thorough inspection after you receive your vehicle to be sure. If they would just slow down a little, I think they could do some good work, but it just seems they are worried about quantity and not quality. They only offer the lifetime warranty for those who actually care about how their vehicle looks. They dont even come out to inspect your vehicle when you go to get it. Just drive it around and hand you keys.

Phuong H

DO NOT BRING YOUR CAR HERE! We brought my car here on Monday. The girl at the front desk told us that they couldnt look at the car right away which was understandable. We filled out a form and she told us that they will do an estimate on the damages of the car at 9AM the following day. The entire time she had an attitude with us. All we needed was an estimate. The next day we called them 3 times throughout the day. We spoke to the girl at the front desk and each time she would tell us "they havent looked at it yet", "theyre about to look at it", or "theyre getting to it now." Finally on Day 3, weve decided to go there in person to check if theyve completed the estimate. The girl at the front desk once again said they have not. We told them that we thought our appointment was at 9am the previous day. She told us that she never scheduled an appointment for us because "we dropped it off only for an estimate." At that moment we took our car and left to Southern Collision where they took a look at our car right away and scheduled an actual appointment with us. Our biggest problem was the lack of customer service that the girl at the front desk showed us. Im sure the rest of the staff are friendly (we wouldnt know because no one came to talk to us) but this girl did not treat us with respect and that is not ok. Also it should not take over 2 days for an estimate.