U-Haul Moving & Storage at Florida Blvd
| Address: | 13151 Florida Blvd, Baton Rouge, LA 70815, USA |
| Phone: | +1 225-272-9335 |
| Site: | uhaul.com |
| Rating: | 4.1 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 27
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Robert Bonner
I called and complained. These guys are the most unfriendly, unprofessional, lack of service individuals I have ever met. When I first walked into to rent the truck the guy behind the counter acted as if I was bothering him with my presence. He mumbled though the entire rental process and became upset when I asked him to repeat himself numerous times. After I checked the damage on the truck I returned in the office and watched both Customer service reps chat between themselves. When I alerted them I had a concern with 5 oclock traffic and driving a large truck and that I really needed to complete this process and get on the road. I was treated to "Sir we will get to you when we can, we have other customers and we get to you once we are done with them." They were done with all the customers and they were just chatting. The truck was great and worked prefect for the job I needed. The price was also reasonable. When I returned the truck @ 4:52PM, 8 min before closing, the office was locked and the customer service rep was sitting behind the counter counting money and listening to an Ipod. I beat on the window and when I finally got his attention I asked if I could get a quick estimate of my total charges based on miles and number of days rented. He laughed at me and "said they were closed and that I could check my bank statement tomorrow to see how much I was charged" My estimate would have taken him 2 Min. And it was not 5 PM yet. I informed him that service at this location was terrible and that I was calling Uhaul to file a formal complaint. He laughed, shut the door, and put his ear phones back into his ear. I am dissatisfied to say the least. Robert From Baton Rouge LA
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Morgan Burns
At first the facility was great, and the employees were awesome! We moved 5 hours and rented a 20 ft truck. This is the location. That we dropped the truck off at. Since we needed to store some belongings temporarily till we got our house, we decided to use the month free storage. We did decline the insurance because we figured that the storage facilities would be in good enough shape that the only thing that could do damage would be a hurricane or tornado... and since we only need it for 3 weeks max, the chances of either were extremely unlikely. We went back to our storage unit the very next day to get belongings we needed, and discovered that the unit LEAKED terribly, from a light rain!! My husband talke to the employees about it, since simple upkeep of the unit would have prevented this. (We had to caulk the leaking spots). My husband had to call into the u haul hotline, and got NO help. In fact, he kept getting hung up on. Finally someone told him that we need to post a reveiw for anything to get taken care of. This is ridiculous!!! Since we are trying to buy a house, we have very little funds to live on and cannot pay to rent a different facility. We would greatly appreciate a call from u haul to sort this situation out. If need be, we will need to call the BBB
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Ashley Biggs
My entire experience with this location and Ubox was unprofessional and very stressful. I had little confidence at many times during my business with uhaul that my belongings would be safe. I had to write my phone number with a permanent marker on one of the Uboxs I had filled up and then pray that I would see it again someday because they could not register the ubox under my name in their system properly. Hours of my life waiting at the store was wasted while I waited for them to fix the computer issue that I was told multiple times would be fixed before the next time I came in, but never was fixed (I had 4 visits to this location). Over $400 was charged to me without authorization, and it took months (over 6 calls, totaling over an hour of my time) to get it back. My 2 boxes even went to 2 different locations in NC, and I was not given any receipt telling me where one of them went. All of these issues and time wasted, and they didnt have the decency to discount anything either. Nothing was done right and I wouldnt recommend Ubox or this location to my worst enemy...
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kyanna mccray
Friendly staff answering all questions with patience. It was my first time renting a Uhaul so I was nervous. Ran into a prob with renting and paying for equipment after picking it up but the night staff tried everything they could trying different techniques, a different equipment and were open and honest with their assistance. I was very upset almost in tears but after calling the next day to address my concern the manager was understanding and listened to complaint. He is a man of his word. Open Hearted and it reflects with his team.
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Ian Berdei
This is one of the better U-haul locations. Its U-haul -- you get the U-haul experience: some customers wont return equipment on time so you wont get it when you need it, certain products have defects (regardless of location), etc... That said, the multiple times Ive rented here, the staff have been helpful and efficient, and its been quick and easy. Theyve even given me extra service or discounts when things havent gone my way.
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Janae Williams
I do like that you all let me spend my money here, I do not like that I can spend my money at an establishment and a COVERED employee can walk right past a pregnant woman in the rain struggling to put the things I bought in my car.
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Andy Belgard
I picked up a truck and some boxes/supplies from this location today, and the young man that helped me was extremely patient and helpful. He even carried our boxes out to the truck for us. The price was also better than expected.
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Frankie Cook
I have been to this facility several times recently and although they were busy most of the time they really gave good service and helped me answer questions, etc. Thank you all for your help! Franziska Casey-Cook
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Jared Aguillard
My trailer rental was cancelled with no notification and no other locations in Baton Rouge had a trailer available so I had no other options to tow my vehicle. Terrible service
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Theresa Blackstock
Renting a U-Box there. Not all employees are fully trained on those. Took about an hour to be able to get to my box on the first day.
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Barry Faulk
Great service. Very helpful and also worked well with us as we had to extend our rental truck for almost an extra week.
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NEXT LEVEL RELOCATION
Awesome uhaul dealer. Ever since Kevin has taken over, this place is my go to for local truck needs.
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Aaron Roberts
This group has their stuff together. They are well-organized and the staff is competent and friendly.
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Yazan Rantisi
I have rented UHauls from this store 3 times. It has always been a great experience.
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Hassan Shareef
Received excellent customer service from Raphael that works here
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Tammy Heltz
The workers are nice and willing to help you anyway they can.
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Kerry Foil
Been here 3 times since we flooded. Excellent service.
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Jamey Trahan
Excellent help getting what was needed.
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Durgga Muthu
They gave us a good deal when we moved
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Brian Kinney
Worst branch in country? Poor poor BR
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William Shrader
The best U-Haul store hands down.
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Delanea Gates
Quick & professional service
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Robert Deemer
Affordable moving equipment
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Robert Deemer
Professional and convenient
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Jessica Sparks
Great customer service!
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william mcmillan
Very friendly
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John Watts
Awesome