Downeast Auto Body

Address:	21 Pierce Rd, Brewer, ME 04412, USA
Phone:	+1 866-620-8007
Site:	downeastautobody.com
Rating:	4.8
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 8AM–12PM Closed

Location

Photos 26

Reviews 21

Roy Duguay

Excellent, friendly customer service. The quality of the repair work is top-notch, from the paint-matching to the restoration and replacement of components. During a brief test drive after work completion, I noticed a vibration of the engine hood. It was quickly adjusted by a technician in the shop. After that, I drove away and headed home, which involves a 90 minute drive. On the way. I observed a continuing, albeit to a lesser degree, hood vibration. So I will need to stop in during my next trip to Bangor and have a technician make another adjustment. I consider this a minor inconvenience, and not an indictment of Down East Body Shop quality of service and craftsmanship. However, absent the inconvenience, I would have given a five-star rating. And I have their assurance that they stand behind their work, which gives me peace of mind.

Lois-Ann Holmes

I have personally used Downeast Auto Body to do all my repair needs for a number of years. They go the extra mile to ensure you have an excellent customer experience. Usually the experience which brought about the need to utilize their services is not a pleasant experience. To have knowledgeable professionals working with you from reception to restoring your vehicle like new is very comforting. The help coordinate everything! I would never go anywhere else in the area as long as they remain in business. Thank you Downeast Auto Body!

Alan Moulton

Downeast Autobody; I recently had my truck repaired after being backed into. The process was painless. Scott at Downeast Autobody worked up the quote, handled dealing with the other insurance company, and assisted lining up my rental. My truck looks as good as new, and I didnt have to lift a finger! I would certainly consider using them again, although I hope I do not "have to". I will add that it was, at times hard to reach Scott, but their office was always very busy so I would not knock the service.

Jeanna Leclerc

We have taken two cars there in the past 6 months (a Subaru and a Ford) and have been quite impressed with the results. This week I took my Ford back in because some parts associated with the repairs didnt seem to be 100% and they replaced them same day, no questions asked. Good, clear, communication and honesty seem to be standard operating procedures here, just dont be surprised if you dont always get a call right back if you have a question, as they do seem to be operating at maximum capacity most days.

Stephanie LeMay

Downeast Auto Body has taken care of our family vehicles TWICE after collisions with deer, both times with excellent service. One repair was under $1000 in damage to a Rav 4 and required just a few days and a few parts - the other was over $8000 in damage to an almost-new Tacoma. Both vehicles look just like new. Both times the claims were handled with ease, quickly and painlessly. I would highly recommend them. P.S. The detailing job done on the vehicle interior/exterior was such a nice surprise!! :)

Grace Pearson

Customer service was excellent from start to finish. Good customer service is becoming a rarity these days, but Downeast Auto Body was just excellent. The repair was timely, just as quoted, work was superb, and there were no issues with communication through my insurance (USAA). They even washed the exterior AND interior of my car. I gave it to them covered in salt and dirt due to it being the middle of winter, and I got it back spotless. Highly recommend.

Michael Hodgson

Downeast Auto Body did a great job with my repair, worked directly with my insurance company to get a speedy approval, and kept me informed all during the process. The replacement parts for my car were hard to find but they quickly found the parts needed and went out of their way to finish the job when my schedule changed. The office staff was very personable and had all the paperwork ready for me when I picked up my car.

Amber Allshouse

My car was fixed here after someone had hit it in a parking lot. When I brought it in the service counter was friendly and helpful. They explained to me the scope of work and an estimated timeline. Every few days I received a phone call updating me on the process and letting me know any changes in the deadline. When my car was returned that work that had been done was excellent! You couldnt tell anything had been replaced.

Pat Judd

I just want people to know what a fine job the people at Downeast Auto Body do. I recently had to have some repair work done on my Matrix and everyone there was so polite, efficient and thorough. The job was well done and done quickly. I appreciate their efforts to get my car back up and in running order so fast. Thank you everyone at Downeast Auto Body. I am a very satisfied customer. Pat Judd

Surviving Charlie

Shellie of Downeast Autobody helped get repairs done on my truck. She handled communications with the insurance company. She was much more than helpful; she was caring. Downeast Autobody people are very professional and reasonable. They repaired my truck just like new. I am more than completely satisfied and would recommend anybody use Downeast Autobody. Charles A. Reitze

Ashley Cook

I liked the whole experience. They called me with updates without me calling first. Last year both my husbands truck and my previous vehicle had a tree fall on them; we went two different autobody shops and both were horrible. Im very glad that we found one that does a great job and gave us the satisfaction and customer service that we all hope for.

Sharon Dean

We had an excellent experience. Their work was great. They went the extra mile to negotiate with the insurance company for new (rather than used) parts. The personnel were very helpful and treated us honestly and fairly. I will recommend them to everyone.

Mike Rice

Excellent work on repairing our vehicle along with courteous staff. Only complaint is that they can be slow, however that is usually due to fighting with insurance companies on what is the best way to handle the repair.

Trista Jernigan

Fantastic customer service- makes sure that the customer is taken care of, regardless if the insurance company is being a pain in the butt. Thank you for making my car look brand new again! Will definitely recommend!

Philip Badger

Downeast Auto Body was great to work with, they kept us informed the whole time the car was being repaired and provided excellent customer service. They have our business from now on.

Wayne Degan

Scott helped me when my car got busted on my way to Bangor. It was actually cheaper than my insurance deductible and he was very helpful. He also helped me get a rental car as well.

Joshua Day

I dealt with Scott for my auto repairs, he handled everything for me which was very helpful. My repairs looked great and my vehicle was done ahead of schedule

Anonymous User

Easy to deal with, Great people, I have purchased 6 vehicles here, always a good experience.

Jeff Igoe

Professional, friendly and highly recommend.

troy denis

Friendly

Charles Dunton

Its ok