Pro-Fitness Plus

Address:	333 Boston Rd, Billerica, MA 01821, USA
Phone:	+1 978-667-0083
Site:	pro-fitnessplus.com
Rating:	2.7
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–9PM 7AM–6PM 8AM–5PM

Location

Photos 23

Reviews 10

Ted Phillips

Facilities were good, but they tried to reneg on the terms of our annual membership and get a higher fee. Chose this location over cheaper options because it was local and offered babysitting while you work out. Cancelling is a very bothersome process, and more than a year after being completely out (with written confirmation) and no bills - suddenly they tried to bill my card again. It failed this time because my card had expired, still need to go back and make sure they didnt pull the same stunt last year (they cancelled the monthly fee but not the annual fee supposedly). Gym uses an external service for billing, which is a convenient excuse for them not being responsible for all that pain, but at the end of the day still their choice to go with a 3rd party. TL;DR Carried two memberships w/babysitting for years, even though it was really just for my wife (and she was not a frequent user), suddenly mid-year they claimed babysitting was not included and wanted way more bucks.

Lynne LaRochelle Richard

Ive been a member here for about 5 years. Their billing is awful and has gotten worse. It used to be a flat $20, but now they have a tiered membership system, which I would say nickels and dimes you, but its a lot more than that. They charge a sign up fee, an annual fee, a monthly fee, and the monthly rates vary on what you plan to use. I got tanning in my plan - but Im paying for nothing because they are not maintaining the equipment. If you are late on payment - which has happened to me when a cc shuts down as fraud protection and the automatic debit is declined - they will not refund or waive the $35 fee. There is a cancellation fee. If you have a complaint or request wrt billing, you have to call ACC, their third party billing company. The only reasons im still a member is that it is close to work, there is plenty of good equipment,... and my only other local option is to become a lunk at Planet Fitness. Im not willing to drop so low, yet....

Andrew Southworth

Im really enjoying the gym. It is priced higher than many local gyms ($20/month), and the equipment overall is older than most local gyms. However, it has all the equipment I need and it much less busy than most local gyms. Before looking at this gym I checked out two local Best Fitness gyms, and they were so packed you couldnt get on any of the equipment I wanted. If youre going to do barbell or dumbell based workouts, this place is great for you. They have enough squat / power racks where you can typically get on one right away. If youre going for machines, they have plenty. Theyre a little older, but they work. If youre going for cardio, they have plenty of machines. However if youre going for just cardio you should take advantage of their $10/month plan for the 24 hour gym. Or any other cheaper gym would work (most gyms never fill up every piece of cardio equipment).

Linda Hogan

Ive had a membership at pro-fitnessplus from 2009-2012 and just had to cancel my membership. I ran into the same problem as the last person who left a review. The manager who I had to deal with was unbelievably rude and was yelling at me at times over the phone, would not let me get a word in when I was trying to explain something to her about my contract. She ended up actually hanging up the phone on me. I was simply stating to her that I wanted to fax over my contract to show her that I had put money down so that I could cancel at any time with no penalties and she refused to believe me. She said "I do not need you to fax it to me Linda because I know you do not have it." I am relieved to no longer be a part of this gym because if I had to deal with this woman again on a daily basis it would be a nightmare. Good luck to those who remain members!

Sarah McDermott

Signed for a two year membership, paid automatically for two years, went to cancel and it take an act of God to do it. im actually into my fourth year because paying it is forgotten until the bank statement. Automatic charge on debit card was kicked back due to fraud alert from the bank, refused to re- autorize debit on newly issued card, late fees, rebilling fees, past dues, take me to court. This day of customer service and consumer friendly practice has past over these guys completely. Noy even an attempt to save my business. All smiles when youre signing but their like a bad date who wont say goodbye and move on after the ink is dry. 80s business practices are over.

John Mcmahon

PLEASE READ EVERYTHING BEFORE YOU SIGN ANYTHING WITH THESE CROOKS They will have you sign a month to month agreement that you need to give 45 days to cancel and their billing department is not internal, it is a debt collector (named Affiliated Acceptance Corporation...google it) that will charge you numerous fees. Their staff/salespeople will do anything to make you sign up and tell you that you can avoid yearly fees when you cant. Overall, buyer beware. Make sure you read the agreement and avoid the BS that I have had to deal with because once they have their hand in your pocket they will not take it out.

Samantha Hynes

Ive been a member here for years. I had my doubts before working where I work out, and I shouldve trusted my instincts. Many people warned me not to work for Pro because they will take weeks, sometimes months to pay you. I worked for three weeks straight without a pay check. I kept asking where the pay check was and the staff kept saying theyd get it to me. Now, I walk in the door and they all pretend not to notice me. Because I have YET to get the money they owe me for 9 sessions!!! Long story short, great gym, crappy ownership. Very disappointed.

Jennifuh Marie

Owner is Not Friendly & Change Prices On "Quotes" I Called One time & Got a Good Deal from a "Manager" went into Join & the Owner there, Changed the Deal & told Me the Manager Should have Never Offered Me that Deal Because He was Not Going to Do it.. As the Owner I think He Needs to Honor, Especially when I Had it in Writing from the Manager! Very Rude! Wanted to Get a Tour Of the Facility & He Told Me Go where you want & Look around, that is NOT a Tour, Left & Joined Planet Fitness! Much Happier..

Dipesh Patel

Dont understand why the rating on this place was a 2.3. Its the best gym in the area. If your dedicated about your workout and go on a regular basis this is your place hands down. If you are not then simply sign up for planet fitness which is the worst gym town. Staff is the best you get treated like family, equipment is the best, everything is kept clean/organized and new renovations are always being made to better the gym than it already is. Been going here for almost a year now, worth every penny!

Brian K

This place is ridiculous. They tell me itll be 99 bucks for 3 months (the special). I go in next day and I want to pay for it. Lady at front desk says "its gonna be 120 for 3 months" and I was like okay? I look at the chart and they want me to add 5 dollars extra per service?!! I basically got lied to my face and they want me to pay all these extra fees totaling up to roughly 150 for 3 months? Waste of time and money. Going to planet fitness.