South Bay Auto Body

1176 Massachusetts Ave, Boston, MA 02125, USA

Address:	1176 Massachusetts Ave, Boston, MA 02125, USA
Phone:	+1 617-436-5300
Rating:	4.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 100

Reviews 5

Alexandra Henry

After I got into a car accident in January, I took my car here to get fixed based on the good reviews and close proximity to my apartment. At first everything seemed great, Danny returned my calls when I left voicemails and was always friendly. But then things started going a bit down hill. I stopped getting phone calls with updates and found myself having to consistently call and ask what the status of things were. In addition, originally I was given an estimate of getting my car back in about 2-3 weeks - I didnt end up getting back until the beginning of March, when it had been there for six weeks, almost seven. I recognize it takes time to order parts, other projects come that require more attention, etc. My biggest issue was that I was told my car would be ready on multiple occasions, and then when I showed up, I was turned away for one reason or another without my car. A few times the wrong rims were sent - fine, that happens, but then I started getting told that they were waiting to do the alignment. I finally had to insist that I pick-up my car because we were moving out of state. When I did, I was told everything was fixed and fine... The body work done to my car was great - very well done, no complaints there. However in the process of fixing the body of my car, it is clear the team tampered with/did not properly fix other parts of my car, which have now caused serious damage: 1. Probably most importantly is that since getting my car back from this shop, whenever it rains heavily, the front seats become absolutely soaked - seats and the floor. Yesterday I got into my car after work, and the floors were soaking wet. The passenger seat floor had a puddle of water. Before taking my car to this body shop, I have NEVER had this problem. Im not sure if they didnt put weather stripping back on the door after they painted it or what, but it is a serious problem. The car now constantly smells and the people we brought it up are concerned that is has molded, meaning the carpet has to be entirely replaced. 2. Probably equal important is that the alignment on my car - which was one of the reasons I had to wait to get my car - was never done. Whenever I go over 50 mph, the wheel on my car shakes uncontrollably. 3. The most interesting thing I noticed after getting my car back from the shop was that the buttons for my electrical sunroof were no longer working/had been switched. The button I would normally push to open the sunroof doesnt work. The only way to get the sunroof to open is to press the same button you would push to get the sunroof to tip up. Hmmm... What is most baffling about this is that none of the work my car needed was electrical, it was all body work. So, why if the team only performed body work on my car, is an electrical thing all out of whack. To be clear, since getting my car back from South Bay Auto, I have not gotten into any other sort of car issues that would cause the issues I outlined above. Not even a flat tire so I cannot help but wonder what the team at South Bay Auto did/did not do my car. By the time I was begging to pick it up, it had been there for nearly 7 weeks. And when I did pick it up, I was told everything on the car was fixed. I dont know what happened here, but let me tell you, it aint good. I would never recommend this place to anyone based on what Ive been dealing with since I got my car back. Picture below is the passenger side floor when I got into my car yesterday, after it had rained all day.

Leslie Fuller

I would like to first say that I rarely write reviews, but the customer service provided over at South Bay Auto was beyond phenomenal! A month ago my car was victimized of a sideswipe hit and run while I was at work. Luckily a very kind lady left me note claiming to see the whole incident. After insurance procedures, I originally went with Boston Body works because of their also positive reviews. However the experience felt very generic, and scripted. South Bay Auto truly was an unique experience. I was greeted by an awesome gentleman named Danny. He first shook my hand, gave laser focus on my situation, and provided me a very descriptive explanation (that was easy on the ears) on the repair procedure. When South Bay Auto was finished with the repairs, my car literally came out looking better than before my incident! Danny and his team went above and beyond what I expected for my repairs. The whole experience got me writing a novel on this review. Without thinking twice, this is definitely the first place I will go for any future repairs!

Nadine gibbs

For the Past 8 Years I have been getting my car serviced at South Bay Auto. From a cracked Bumper to painting my entire car I have had nothing but the BEST EXPERIENCE. Over the years they have serviced at least 3 of my vehicles in one way or another and each time my car is returned to me looking and running better than the day I bought it! No transportation? They will pick you up, or even drop off your car too you. Their customer service is AMAZING and I can attest to every experience I have had as a customer being a GREAT EXPERIENCE. All of the employees there are phenomenal, but I have to take my hat off to Danny. HE IS THE BEST! Danny is patient and will walk you through the process from the damage done to the repairs that need to be made to your car. He always keeps you in loop and is ready and willing to explain anything that you may not understand. For me, services like that go along way. It is truly a blessing working with them and I send everyone I know to South Bay Auto. They will have a FOREVER CUSTOMER with me.

Rrezarta Hyseni

Very happy with the service I received at South Bay Auto Body. My 97 Honda Civic got rear-ended and the trunk would not close. After receiving several estimates in the upper thousands, and not receiving coverage from my insurance company (the responsible party left the scene of the accident), I was almost ready to part with the car and had considered donating it. I had seen the South Bay shop on my way to work before, so one day I figured I would stop by and get one last estimate. To my delight, Danny said hed help me out, gave me some options and fixed it for a reasonable price! As a result, my reliable Civic continues to grace the roads of Boston, without a bungee cord to hold the trunk down. The work took a bit longer than initially estimated due to the 4th of July holiday, and the shop appears wicked busy all the time, but Danny gave me timely updates and was easy to reach on the phone. I recommend his shop.

Wendy Law

Danny and his guys are absolutely amazing!!! I managed to put a good dent into my trunk/bumper and didnt go through insurance (nothing was wrong with the other vehicle and I have too many points on my insurance). Thought it would be the end of my Goldie, but Danny worked it out so well I was happy to spend the money to get her fixed. Took slightly longer than expected, but no complaints here-I was kept in the loop the entire time and quite honestly, it was probably better for the world that I was off the road for a bit. I swear the car looks better now than it did before the accident. Would absolutely recommend this place 110% and theyve got a customer in me now for life!