Brighton Laundry & Dry Cleaners

430 Washington St, Brighton, MA 02135, USA

Address:	430 Washington St, Brighton, MA 02135, USA
Phone:	+1 617-254-3737
Site:	brightonlaundry.com
Rating:	3.9
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM

Location

Photos 11

Reviews 18

Emily Atkinson

Despite my previous good experiences having my clothes dry cleaned here, I am shocked and disgusted by my most recent visit. I dropped off clothes for WDF on Wednesday to take advantage of their $1/per pound deal. I was told that I had 15 pounds of laundry, which is hard to believe since I BARELY had a load of laundry in my basket. As I was in a rush and needed the clothes for work, I bit the bullet and tried not to think about the fact that doing the laundry myself would have cost me 3 bucks. After being told my clothes were ready, I came in and was shocked to see that the bag of clothes I had asked them to hang dry included some clearly misplaced items that should have been put in the dryer (a pillow case, one pair of socks, an old work out t-shirt). On top of that, my clothes were still SOCKING wet and I knew that some of my nicer shirts were not hung and were put through the dryer. Since my clothes were scrunched together wet, they now have a moldy smell and have to be re-washed. I also found that underwear was left in the bag, again wet, so those have to be re-washed. It is clear that the quality of service that I had come to expect from Brighton laundry is clearly slipping. Basically, I paid 15 bucks to have to come home, re-wash and dry my clothes and re-fold everything. So what exactly did I pay for?

Anonymous User

This cleaner has a problem with putting holes in & ripping my dry cleaning. I understand that sometimes accidents happen. But dont be surprised at the terrible customer service that occurs when these accidents are brought to the attention of Brighton Laundry. The last time Brighton Laundry ripped the lining in my pants, I brought the rip to their attention like any consumer should. They said to me, "how do we know that the rip was not in the pants before we cleaned them." Its attitude filled repsonses like these that will leave you frustrated and minus an expensive pair of pants. My advice is to find somewhere else with better customer service and dry cleaning methods that will not ruin your clothes.

Anonymous User

Customer service is lacking at this cleaner and the clientele that use this facility seem to be the same. The customers are rude, inconsiderate and thieves. I dropped my card inside the store, and after I put my basket down to retrieve it, someone had already picked it up and no one claimed to have pocketed it. Everytime I go here, I have another run in with the rude people that frequent this establishment. I try to avoid going here but unfortunately, this location is most convenient. The machines are great and the prices are rather high. The 2 younger gentlemen at nights are the only ones I would exclude from my statements above.

Anonymous User

This place was ok on the inside, though a lot less room than the laundromats Ive been to in the Midwest. They take credit which is nice. I have a washer/dryer in the basement of my condo, but lately theyve left marks on my clothes so Ive never had to go to a laundromat in Boston. I walked into this place, checked out the prices and walked right back out the door. Something like $11.50 to wash and dry a big load. (I figure it would work out to about two normal loads in a home washing machine. But damn...$5.25 for a normal size load?) Maybe thats normal price out here, but where Im from thats known as robbery.

Exsala Alcantara

If I could give 0 stars I would. Absolutely terrible service from 3 out of 3 employees I interacted with over 2 months. Dry cleaning was $22 for a short wool peacoat. Machines that add on money are "broken" and they didnt reimburse the $15+ I had on my card that no longer worked when I used it 2 weeks prior. Locked the doors 30 mins before closing and when I asked if they could unlock it so I could get through with my arms full of laundry bags, they rudely pointed to the door and told me to go all the way around the building. Poor quality machines, rude staff in severe need of customer service training.

Christina Gray

I go here every Wednesday for the $1 WDF. You cant beat this deal! It would cost about the same for me to do it myself at the laundromat next to me ($4.25 for a small load!). Plus, my clothes always come back neatly folded (far better than the wrinkled mess I leave them in when I do it myself). Customer service is also fantastic! Theyre kind, prompt, and social. Its almost always same day turnaround, and most folks who work there greet me by name now. James is particularly awesome. If he sees me pull in the parking lot for pick up, hell usually get my basket before even walk in the door!

Heather Davies

I went here to get a zipper replaced on a jacket. I got my jacket back within a few days. The zipper was put on perfectly. Theres laundry machines here as well as a TV. Its brightly lit and clean, they offer both laundromat and dry cleaning and clothing repair services, so this is a great one-stop option for all your clothing needs.

Mass Carpetcleanup

I had an emergency my dog had urinated on my friends moms curtains. they agreed to clean it for me, mind you i have checked 11 places in the area none wanted to help. Within 2 days, the curtains were back at their house, stain and odor free. basically, they have the best dry cleaning in boston.!!! will always keep coming back

Kevin McLaughlin

AVOID Took two shirts for drycleaning. They tried to give me someone elses shirts. When I asked for my actual clothes back, they said they needed an hour to check the security camera. (!) Came back in an hour and they apologized. They gave me back my correct clothes, which I found had been ripped in the arms...

jessica smith

i had a really nasty wine stain on my dress that i took to get cleaned. The service was great they called me to inform me when it was ready, and the stain was removed like new. i would defiantly recommended to freinds

Nancy Vicente

I have been going to this laundry for about 4 years and the machines and washing quality is good, but the staff is horrible. Maria is rude and doesnt help when their are issues with the machines.

jaemin Lee

My first time write review.. seriously too expensive. I have been to over 30 loundry stores. This one ... seriously expensive. Im sure bc of not many loundry store around here... monopoly.

Sean Rogers

I took in a white sweater that had a couple dots of red food coloring on it for dry cleaning, and they got it looking brand new again. Price wasnt bad either. Would definitely recommend.

Douglas Odell

Clean, plenty of machines, convenient card payment system, free (restricted) wifi, and seating. Its pricier than other laundromats, but you get what you pay for. Wont go anywhere else.

Chris Nunnally

Always nice. Dont think no is in their vocabulary. I never think ahead and they have always come through on short notice. Cant say enough good things about this place.

Andrew King

I had a really nasty stain on a pair of very expensive pants. I brought my pants to Brighton Laundry and they were able to get the stain out. Thanks guys!

MaryEllen Roy

You will not be disappointed. The service is awesome, and everyone is very friendly. The quality of their work is top-notch!

Ali Stosich

Nice, clean facility. I havent used the dry cleaning services yet, but I will in the future. The free coffee is a bonus!