Custom Auto Body

65 Maple St, East Longmeadow, MA 01028, USA

Address:	65 Maple St, East Longmeadow, MA 01028, USA
Phone:	+1 413-525-4201
Site:	thecustomautobody.com
Rating:	4.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 6

Reviews 12

Rebecca Cappadonia

I took two cars here in succession to get both exterior detailed and one interior detailed. When I called and asked them about their services I wanted to make sure the interior detail would take care of a problem under the back seat. When I got the car back I thought that whatever was left was there for a lifetime. When I got it back most of the gaps between the doors had residual powder and little white scratches and whatnot from whatever wax was used. I noticed slowly how little had actually been done to the interior. Under the seat still had lyme from what had been spilled in it, the windows had not been washed, a layer of dust remained behind the steering wheel, and the vinyl was still awfully dull, and the seats were still dirty. Several weeks ago my father and I shampooed the seats, and much to my surprise they looked almost brand new. Protectant was used on all the vinyl and it looks great. So Im wondering what I spent $200 for them to do that I did myself in a couple of hours. I called Mike up and told him what had happened and at first he seemed very nice, he wanted to see the car so I brought it to him the next day. He offered me a refund for the interior job or a replacement seat because the rear seat was damaged from the previous owner. He told me he would call early the next week about the seat. I didnt hear from him when he said he would call, so I left a message with the gate keeper who answers the phones. I called several times the next week. Still no word from Mike. Three weeks went by and when I finally got a hold of him, I asked why he hadnt called me back. He started yelling at me about how he hadnt had time to make it to check out the Jeep seats. I couldnt believe he was yelling at me about it! Mike decided to refunded me less than half of what I paid them for the job when the whole thing was shoddy. I was really dissatisfied with the service I was given there, I expected a lot more for the amount I paid them and definitely not to get yelled at when they messed it up. I have gotten way better detailing done elsewhere for less money. I will not trust them to detail my car again, I wouldnt have gone to them in the first place if I knew this was how it would go. I definitely do not recommend Custom Auto Body to anyone else-there are plenty of other places in the area that do a better job than these guys.

Kira Quekas

Man what a complete letdown! I brought BMW in for collision work on the recommendation of a friend. I was told to speak with Mike (which I did) and he gave me an estimate for the job. Pricey! What I didnt know was that Mike has basically handed over the place to his son. $2400+ of body work to the front of the vehicle. He gave me a 3-day estimate of work and took 7. It has been a couple of months and the paint is peeling off the bumper and front passenger panel. There are ripples developing in other areas. When I brought it back to the shop I got a bullshit response that it was somehow my fault. I brought the car to BMW and to Ricks where they both said that the work that was done on the car was "terrible." The man at Ricks asked if I did the work myself or had some teenager do it! So guess what? It will cost me another $2000 to fix the repair. No insurance will cover it and i was told that my only way to get compensation for the absolutely lousy repair was to take Custom to court. Great. PS- try to call there and get a response from anyone. The only person you will speak to will be a raspy, forgetful receptionist who sounds like she smokes 11 packs of cigarettes a day. She will make sure you never get a call back too (unless you are scheduling a repair or an estimate). They are awful, deceitful, over-priced cheats. You have been warned,

Janice Walsh

Its a miracle!!! Never did I believe that our old, smelly, mess of a truck could be saved. The stench inside caused by dogs who had gone into a swamp before riding in the back seat had all but ruined the vehicle. A completely unbearable odor. But thanks to Custom Auto Body and their detailing crew, our truck looks and smells like new. In fact, better than new! What a relief. I am amazed with the quality of their work. Thank you, thank you, thank you, Custom Auto Body! Your new and loyal customer, Janice Walsh

Mary McGreal-Kossick

Thanks Custom Auto Body! I called for information and pricing on a Class III hitch for my SUV. Chris was great. He gave me the information that I was looking for, we made an appointment for the following day, the hitch was installed - exactly as promised! I am very pleased with the service that I received!

A Barger-Williams

So pleased with the body repair work done on my 1996 Honda Civic. Needed to have my bumper replaced and a dent fixed. Cant believe that my old car (that I refuse to give up) looks so new! Everyone was helpful and friendly. Finished product is beautiful!

Jacob Barnes

A small family owned business where you deal with the owner. They are professional, accommodating, and do excellent work.We have been customers for over 20 years and will continue into the foreseeable future. We have also found them to be priced reasonably.

Emilio Douglas

I have been a loyal customer of Custom Auto Body for over 10 years. Service is always superb and the work done is above reproach. I would recommend Custom Auto Body without hesitation.

leandra hyland

Great and very helpful for even a small job on our Buick Renevdous. Also great to support local small business owners and one who contributes to our community Kudos Mike!!

Joseph Myers

Excellent experience, will use again without a doubt, friendly and helpful. The only place to go if you want it done right.

Larry Alexander

Very good experience, great staff. I would highly recommend them, they do excellent work in as little time as possible.

Julio Green

Very good experience, great staff. I would highly recommend them, they do excellent work in as little time as possible.

Darla Robertson

Great experience, did the work, friendly business, honest, trustworthy people. High quality service.