Lynch Toyota of Manchester

179 Tolland Turnpike, Manchester, CT 06042, USA

Address:	179 Tolland Turnpike, Manchester, CT 06042, USA
Phone:	+1 860-646-4321
Site:	lynchtoyota.com
Rating:	4.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 9AM–5PM Closed

Location

Photos 100

Reviews 4

Steven Jablonecki Jr.

Our recent purchase of a new 2014 Highlander was a nightmare to say the least. The dealership told us it would take 3-4 weeks to get us the car as it needed to be ordered because they couldnt pull off any trades with other dealers. Well it took 8 weeks. Our sales contact did call us periodically to give us updates. At one point we were told it was on a truck for 4 days but they had no idea where the truck was. However, at no point during the 8 weeks did anyone from the dealership call us and share the fact that the trade value we were given was not going to be honored due to their inability to get us the vehicle we ordered. The equity we continued to build during the 8 weeks was wiped clean by the dealership due to us "driving the car" we were trading in per the sales manager. So I guess they wanted us to park our main family of five transportation because of our their inabilities to close a trade with other dealers. We were also told at that point that they were "losing money" all of a sudden on the deal. My advice is get everything in writing from this dealership because management cannot be trusted as far as they can be thrown. What started as a good experience turned quickly into a typical cut throat car deal unlike when I purchased my VW from Langan in Vernon which was an awesome family like experience. Lynch Toyota didnt even work for our sale. We were referred to the wife on a sales person we really liked at a local Honda dealership but just didnt like the Honda after the test drive...we handed them the sale on a silver platter. Mr. Lynch you should be embarrassed by the way your sales managers handle themselves and they should receive annual customer service training, as well as, learning what the word "transparency" means. Toyota you should be ashamed for having people represent your brand in the manner they do at this dealership. I know for every bad experience there is a good one. I hope someone was on the other end of my experience. Unfortunately my wife loved the car when she test drove it so I couldnt get her to walk away from the deal even though I tried really hard. But I will guarantee this will be the last Toyota this family ever owns from this dealership or Toyota period.

Nick Chokas

My experience here started off great. Bought my first car here (Corolla S) back in 2009 after I graduated from college. The whole car buying process was nice & easy and everyone along the way was helpful - John Haggan was the main guy...super nice. Also, fortunately they still had the "Tires-4-Life" program still implemented (as long as you bring your car there for the regular 5000 mile services). This program has been great as Ive had all 4 of my tires replaced for FREE twice (all I had to pay for was the alignment - $15 bucks, compared to hundreds). I really wish they still had this program going on...was bummed when I went to buy my wifes car and it was gone. In 2011 I bought my wifes car here (Corolla LE) - Same nice & easy process with John Haggan...no issues. However, over the past year or so, their SERVICE department has been ruining their high reputation and has me leaning towards going to a different dealership all together. Not to go into crazy/long detail, my experience with a couple of the Service Advisors has been inadequate to say the least - Especially one particular Advisor...always grumpy, demeaning and gets annoyed when you ask HIM questions or prove him wrong. I got charged $244 dollars for something that DID NOT need to be done (It did nothing to fix/help the issue I was having diagnosed - There was no benefit at the time for it to be done). I know they wouldnt have done it if it didnt need to be done per say, but after they did this recommended work to fix the issue, it actually didnt fix or even help the issue at all...so at least dont charge me Labor for what ACTUALLY needs to be done to fix the problem? Maybe Im crazy? Oh also, 2 hours of labor to machine down the rear drums...really? A MACHINE does the trimming so does it really take 2 full hours of labor to do that? Again, maybe Im just crazy... After talking about this to the MANAGER, he would not refund me or even give credit towards the Service that actually needed to be done. So I would have to spend an additional few hundred dollars to actually FIX the issue (which ended up being the Front Brakes) - Not a chance. This is just one bad, recent experience Ive had with their Service dept. Hence the 3 stars.

Rory Hadley

We recently brought our 2010 Prius (our second of the same car) into Lynch Toyota, in an attempt to find out why our gas mileage was substantially lower than it should have been (35 mpg instead of 51 mpg city) and why the A/C was making a very loud, high pitched noise. The appointment was made ahead of time with Krystle, who was very helpful. However, upon bringing the car in for the appointment, we worked with Jason who was extremely rude and unwilling to simply pay attention to the issues at hand. He called several hours later to say that everything was fine and there were no problems with the car. $55.00 and several hours later, I find out they only did a "wellness check" on the hybrid system and looked no further into the problem. As we had to pick the car up after the service department was closed for the day, I called and spoke with the service manager, Ron, the next morning. The purpose of the call was to discern why they didnt actually look into why the car was getting poor mileage. Call me crazy, but when one pays for a service it is generally accepted that the service should be performed. From the beginning of the first of two conversations, he was extremely hostile and rude. Each time I would attempt to say something, he would immediately interrupted me. After ten minutes of me trying to say "you didnt fully look into the issue, as it also has something to do with the gas engine," and hearing "you dont know anything," he said he would check with my service advisor and hung up without waiting for an acknowledgment. Today, after waiting four days for the call back, I received another call from Ron to hear more of the same "we did what you asked, there are no problems with your car, you dont know how to drive a hybrid, etc..." If you want your car to be looked at properly, go elsewhere. They seem far more interested in taking your money without actually addressing the issues.

Audrey Samuels

My experience with Lynch Toyota was great. I was recommended by a friend, my coworker. I went on a Wednesday and test drive the car with Margarita Allen. After test driving she gave me some prices to compare leasing vs buying the vehicle. I told her I would think about it over the the weekend and get back to her. She followed up with a thanks you letter for the visit and a call after the weekend to see where I was at with getting the car. I told her I would get back to in September. I was amazed that she was not pushy at all. Truth be told I did online research for the car I wanted (Toyota Highlander) and I also went to other dealers to get pricing and test drive. After dealing with Margarita, the other salespersons was nothing compare to her. Those salespersons lack personality, its like they were all about the sale, they showed no interest. After my car decided to shut off on me twice, I decided to give Margarita a call and get the car. As a salesperson myself I know what customer service is and I know when people are faking it. Margarita was awesome, very personable, friendly and showed genuine concern about my needs and what I wanted, and the price range I wanted to get to. The finance manager I think her name is Laurie was great also working with me. Wen. I went to pick up my car I was very impress that they actually sit with you and go over the manual, warranty and the car features. The young man did a good job and hes new at it. Very friendly family environment. I was very impress. And thank you Lynch Toyota for the follow up email and thanks Margarita for the follow up call. Excellent job, keep it up.