The Maids

Address:	149 Main St, Medway, MA 02053, USA
Phone:	+1 508-533-4101
Site:	themaidsmedway.com
Rating:	4.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 12

Reviews 10

Mr. Smith

THIS WAS A SURFACE CLEAN, NOT THE DEEP CLEAN THAT WAS PROMISED!!!!!! I was impressed with The Maids’ website and its guarantees, so I booked them to clean my house in preparation for a party of 40 people. For the price of $336 for 2 hours, I expected a detailed house. I asked The Maids to clean just 6 rooms that people would be in, and to forget about the bedrooms, laundry room, and downstairs space. For 6 rooms in 2 hours, and a price of $336, professional cleaners should do the best work possible; afterall, the website promises “an unmatched caliber of clean.” It was in no way at all “house cleaning that delivered perfection.” When I called and spoke to an employee regarding my dissatisfaction, she asked for pictures and said that we would come to an agreement that makes us both happy. She then retorted her compromise and said that they would only send another crew over because it’s what the website says. She couldn’t refund any money because the company would have lost money – she did not understand that I have lost money for a service that wasn’t delivered. There was dirt in the corners of the window sill – the receptionist told me this was because they spent a lot of time on the shower. The cabinets were HORRENDOUS with spillage and dirt – the receptionist told me this was because there was dim lighting. They came back to redo the cabinets and the corners of the window sill, but still did not scrub any floors. As soon as they left, I got on my hands and knees and did a thorough cleaning of the floor that I expected to be done while they were here. I will never go back.

Anonymous User

I am a real OCD kind of guy and I like things neat, organized and CLEAN. My wife hired The Maids several months ago because we both have really busy schedules and I was complaining about the dog hair accumulating around the house, especially under the cushions and furniture, and I think she really didnt want to hear me anymore. I cant put into words how thrilled we are that we have our awesome "Team" taking care of this for us. These guys are awesome! They are well trained and extremely pleasant and professional in everything they do. I said in the beginning that I am a real OCD nut but my obsession is nothing compared to the way these guys clean. They do truely have an obsession with a properly cleaned home. When they say they are "referred for reason" you can take it to the bank! Are they the cheapest around? No! Do you get what you pay for in this world? From my experience, Yes. Others might be cheaper but then again those others know what their work is worth.

Robert Russo

The Maids came to clean my property after a tenant moved out. I was primarily concerned with the bathroom as the tenant had let mold grow on the walls. I explained this when I booked the appointment and they said no problem. They showed up as expected and began cleaning. After about 90 minutes I returned and inspected the work. In the Bathroom they had cleaned the mold but only up to about five feet high. The entire bathroom had a dirt/mold ring on the walls and the shower above 6" high. I pointed this out and the cleaners said they couldnt scrub that high. I was astounded! Really, your going to leave a dirt ring on the walls!?! Later when the supervisor called it was the same thing. Sorry, we cant clean that high.... Now I will have to clean the rest of the mold myself. Oh by the way they still charged me the full price.

Meri Moraga

For years this Maids franchise owner hired non-English speaking workers and paid them off the books at an hourly rate that was significantly below minimum wage. This Medway, MA franchise is owned by the same man who owns the The Maids franchise in Coventry, RI. One of the workers he tried to screw over reported him for underpaying her and the company tried to play it off as a payroll error. Just know that this guy had been paying people off the books and underpaying them for years and only stopped doing it when he got caught. It was no payroll error as he claimed. When you hire this particular franchise you are hiring a company owned by an incredibly greedy man who treats his workers like garbage. Its time the truth is told.

Kristi Lutjelusche

The Maids were the third group Ive contacted to clean my home since living in Massachusetts. The prior 2 experiences left me not confident that any group here really cleaned a home. I liked immediately the heightened level of detail, i.e. hand scrubbing floors, moving light furniture to vacuum, detail around faucets/showers. I also liked that a team of 4 comes to the house-that is a lot of manpower...or womanpower!! Easy to pay, easy to contact via office, and I loved Norma, the field manager who first came to my home. She is committed and proud of her work and her teams. That is what I am looking for in my housekeeping services.

Bob ellia

The team that was here today is the same team that has been here for several years, (Gold Team, leader Roxana). They always do a good job. Things are always clean, tidy, and put back where they belong consistently. I am very pleased with the Gold team and Roxana. I hope they will be the team that comes here always. Last month it was a different team (Dont remember which one)for the first time in a very long time and they werent as good as the Gold team. Small things but noticeably not as good as the Gold team, (Spots on the floor, no replacement bags in the trash).

Christopher Donahue

The Maids did a great job of cleaning our house. The bathrooms and kitchen were spotless, all the blinds were dusted, rugs and even the furniture were vacuumed. Floors looked great. The only complaint was they did not do a damp wipe around the frames of the doors and windows. However, they did not know I wanted that done and came back the next day to complete the work. I would definitely recommend them to anyone. We have had several companies in the past and this by far was the best cleaning all around.

Anonymous User

We had The Maids clean our home 5-6 times and just cancelled our service with them. We are now looking for a different company. The first time The Maids came out, we were pleased, but everytime after that there were things that were not cleaned (e.g., the toilets obviously not cleaned, fingerprints still on the coffee table, kitchen counter streaky). The Maids are really expensive and dont do a good enough job to justify how much they charge.

Coach Clark

Weve had this company cleaning our house for years, we literally had to move my family to Arizona for medical treatment for my daughter for a few weeks, when we returned we let them know that we were back and ready to go back to our regular schedule. They told us that since we stopped for the medical treatment (our house was empty) that their charge would go up by over 30%. BEWARE!!!

Lori Patterson

This team was sent over a few days after the first team missed a few places on the first cleaning. This team was more detailed and even did more than requested (that the first team missed) and I would love to have them back each month! For some reason, I just felt like they cared a little more. I appreciate the service and care. Thank you Stacey and the Silver Team!