Perry Funeral Home Inc

Reviews 3

A

Anonymous User

My family had used the Perry funeral home for years and it used to be okay. However, it is now way behind the times in services and decor and the service has declined horribly. The following is the abbreviated text of a letter which I sent to them after the death of my father. First, we had an issue with the errors in the obituary posted in the Standard-Times. The problems were numerous, ranging from incorrect family names to errors in the time for the funeral. The errors themselves were egregious and should not have occurred in the first place. However, that problem was relatively minor compared with the attitude of your funeral home when my wife called about the errors. Whoever answered the phone dismissed the issues with comments like “I wasn’t here yesterday”, “It’s the paper’s fault not ours” and “What do you want me to do about it”. As a minimum you should have started out with a sincere apology and an offer to attempt to remedy the problem. You finally did put a corrected obituary in the paper but only after my wife had to have a rather contentious phone call with you. I must also mention that your employee was rather casual about taking the obituary information from me in the first place. Secondly, I encountered a problem when I asked for a table to display some family pictures at the wake. When I called and asked for the table, the response was “We only have one small table and I think someone else is using it”. First of all, I think your funeral home is under-equipped if you only have one small table. However, my bigger issue is again one of attitude. At the very least I would have expected that I would have gotten a solicitous response such as “I’m sorry, we don’t have a table”. A good business would have said, “We’ll find some way of getting a table for you”. Attitude makes all the difference. This attitude issue came up again during the evening calling hours. A family member was in the lounge and was looking for a tissue. Apparently the box in the lounge was empty or nearly so. She asked one of your employees for more tissues and the employee was visibly unenthusiastic about taking the trouble to get another box. This family member was taken aback enough so she mentioned this episode to my wife and me. My final substantial issue concerns the funeral procession to the cemetery. The burial was at the Beech Grove cemetery in Westport, a long drive that necessitated crossing several major intersections and making many turns. This was handled in an atrocious manner, totally unacceptable. Your drivers apparently have no idea how to lead a funeral procession or how to make sure that a funeral procession stays reasonably intact. Either that or they don’t care. Two cars got temporarily lost at the Rockdale Avenue intersection; half the procession got lost after being separated from the rest of the group at the Route 6 and Route 140 intersection. This break was primarily caused by your cars speeding up to get through the intersection to beat a red light! After doing so they did not take any measures to make sure the rest of the procession was with them before proceeding to take other turns and exits. Fortunately I figured this out when we got on Route 195 and had the cell phone numbers of several of the cars at the end of the procession. With this I was able to give them directions to the correct route otherwise half the family and friends would never have made it to the cemetery. However, this required me to stop the whole procession on Route 88 to give them time to catch up. As a result, the hearse, etc, arrived at the cemetery probably 10 minutes before all of the family and friends. A terrible debacle at best. Your employees never even bothered to inquire after the burial if there was some problem that lead to everyone arriving long after the hearse. To me all these issues sum up as indifference and lack of caring on the part of your business and your employees.

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Leonora Macedo

My husband passed away Sept 4 2015 We were more than satisfied with the service myself and my family recieved from TomPerry and Tim Perry and the entire staff .They were very kind and caring.I do not have any words to thank them for all they did for me and my family they were courteous and kind for such a heartbreaking period in our lives.I will always be greatful to everyone at Perrys .May God bless each and everyone for the kind and wonderful care especially Tom . MRS.MANUEL (Leonora ) MACEDO

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Ernie Coite

clean and professional

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