CTS Computer
| Address: | 303 Watertown St, Newton, MA 02458, USA |
| Phone: | +1 617-964-8927 |
| Site: | ctscomputer.com |
| Rating: | 4.3 |
| Working: | 9AM–6PM 9AM–7PM 9AM–6PM 9AM–7PM 9AM–6PM 10AM–5PM Closed |
Location
Photos 1
Reviews 16
A
Anonymous User
When I brought in my laptop, they gave me paperwork to fill out describing to them what the issues were. I did so, clearly and concisely. I was leaving the state the very next day for vacation and left them my contact information to call me while I was away as our home laptop is our primary source of communication for important things such as job search for my wife. They never called my cell phone, and left a voicemail at my home phone which I did not get until we returned from our vacation. Failure #1. Failure #2 is my wife called them and someone there explained that we had a problem with the phone jack. I thought to myself, how can this cause our laptop to shut down automatically, I dont know, but they should know what theyre doing. The person told my wife it would be ready for pickup the very next day, which was on Saturday. Its a good thing I didnt go out there that day. Failure #3 is I showed up there today, Monday, and the guy tells me its not the phone jack, its the motherboard...which of course, they couldnt fix because they didnt have our approval to fix it because they didnt bother calling us to tell us that they were wrong in the initial prognosis. This place offers crappy service, unknowledgable technicians, and unprofessional use of a customers time. I strongly suggest you find someone else to do the work. Youll be happier in the long run. Run, run as far away as possible from CTS in Newton.
DA
David Curley
CTS has renewed my faith in computer repair. My laptop crashed and would not boot. I brought it to Micro Center where I had purchased it and learned that the warranty had expired 1 week previous. I made some noise and they reloaded the original software but I lost everything. They said computer was old (3 years) and that is why it is slow and will not work well. I brought it to CTS and within 2 days I got back a computer that was better than when I had bought it. They put in a new solid state hard drive and the thing is blazing fast and dependable. I had another issue on a work computer, trying to move only subfolders from outlook to a new computer. Unlike others who posted here I was able to talk to the tech because it was tricky on what needed to be done. They did all the work same day on a Saturday so that I had it for Work on Monday. Laptop was $190.00 for hard drive, spyware cleanup and all labor. The outlook work, which would have taken me all day was $90.00, I mean talk about reasonable!
MI
Mingchao Cai
very bad. the technician will not interact with customers, they just charge you. I had a computer no bios information. I wanted them to help me to fix the problem, they just told me the memory slot is bad. However, there are two memory slots, before I came to them, I knew that one of them may does not work, one of them works. Why one memory slot is bad affect the bios information? They will not tell you any more information. They provided the information you already know, the technician does not interact with customer, the owner of the shop just want to charge your money without any constructive suggestions.
JA
jay reeg
CTS is a nice, friendly business! Ive had two interactions in the last 6 months. First, a horrible virus crashed a 4 year old laptop and wouldnt allow any activity The repair was reasonably price and it worked perfectly until our dog knocked it off a chair. After the damage was assessed (cracked hard drive, blue screen), it was obviously more cost effective to buy a new one, so I bought a new Lenovo. CTS prepped the machine and got me up and running with no hassle. Their price was competitive with big boxers, and the personal interaction made the purchase a good experience. Buy with confidence!
A
Anonymous User
Ive bought a couple of systems worth of parts here. Mail order is a bit cheaper but when a case had a bad power supply, they replaced it right away. More importantly, Ive had a couple of my kids laptops break. The big stores who sell them wanted to send them back to the manufacturer. One manufacturer refused a warranty claim saying that it was abused.l CTS has a miracle worker who fixes them every time. Who else actually fixes laptops on site? For a fair price, too. A great resource.
A
Anonymous User
Yuck! I had a student from another country and he wish he had a operating system in english. He had a Windows Vista Japanese version. We brought it in and explained all they did was wipe out his computer and put windows xp on it! No vista! And he lost his files for $100! So I had a good friend put office and vista on it. And my friend even made it so he can type in English or japanese! Stay away from here.
DI
Dino Romano
Dan, Lana, Eric, and the rest of the "crew" are the very best computer sales and service organization Ive ever experienced. I have been doing business with them since the first year they opened and have NEVER ONCE been disappointed. Dan is the most professional people Ive ever met, in what can be a very unprofessional business. THE ARE THE VERY BEST AT WHAT THEY DO.
A
Anonymous User
Consistently reliable professionals who are honest and very reasonable in pricing. I have had to consult them on numerous occasions and my experiences have been consistently positive. The person called "Dan" is very bright, helpful and highly reliable. I recommend this place with no reservations. Other colleagues of mine have been quite satisfied too.
JU
Judith Poole
I am so glad to have discovered CTS Computer in Newton near the Watertown line. They are trustworthy. Their prices are reasonable. Their service is fast. They greet me with a welcoming demeanor, friendship and sympathy. And lucky for me they are nearby, and there is street parking outside their facility.
PA
Paul S.
CTS computer is the best, hands down for service, reliability and fair pricing. They have been building & supporting 15 pcs at my small buisness for over 10 years, and always go the extra mile. Very knowlagable and helpful with recomendations. Highly recomended by this long time customer :)
TC
Tchavdar Natchev-Peno
I have been there two times exactly - once my hard drive crashed, the other time I have messed my computer so badly, I needed help. The people there have been helpful, very quick and their price - more than reasonable - highly recommended! I wish car repairs went like that, alas...
CI
Cindy Orrell
Great service; smart, smart staff; good prices; and all round friendly people--what more would you want? Ive purchased hardware and software, had a custom laptop made, and taken infected or slow computers for service. Whatever the problem, these folk can handle it!
RY
Ryan kiel-zabel
Came in with a problem with my desktop, and they were able to fix it within 24 hours without any hassle. Customer service was great, the people there are nice, and very helpful. Would definitely recommend to anyone having problems with their computer.
WI
William Chalifoux
Daniel is a Master with any Computer. Everyone there are like family. I have been getting computers fixed their for over ten years and always came away happy and satisfied. Go there First! and save a bundle of money.
TO
Todd Handel
Have used CTS in Watertown over the years for mainly repairs (some hardware)... service has been quick and priced fairly. Recommend CTS for personal or office use.
TH
Thomas Duffy
Dan and staff are awesome. I have been a customer for over twenty years. I couldnt get by without their expertise, service and products. Prices are very good.