Geek Choice
| Address: | 35 Myrtle St, Boston, MA 02114, USA |
| Phone: | +1 617-778-2302 |
| Site: | geekchoice.com |
| Rating: | 3.5 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 2
Reviews 6
A
Anonymous User
Thinking about getting your computer repaired on a budget? I recommend going elsewhere. Heres why: I called Geek Choice to replace a broken motherboard with a new one I had purchased. The technician they sent was nice, but he was unable to help me, since the replacement board required that I also purchase a new processor. The technician recommended a place (Microcenter in Cambridge) where I could buy a processor and have the repairs done. He then told me that he would see about getting me a discount on the $100 charges Geek Choice wanted for my appointment, since he had not been able to make a repair. Because of that offer, I chose not to use a $25 coupon I had gotten from their brochure. Big mistake. I never heard anything about that discount, and the charges came through on my card. A week and a half later I called Geek Choice to explain my situation. By this point, Id already had my computer repaired by Microcenter. Id paid them $60 for the repair, while simultaneously paying $100 to Geek Choice for having recommended Microcenter. Naturally, this seemed a little disproportionate, and I expected Geek Choice to sympathize, offering (at the least) to accept the $25 coupon that I would have used had I not been misled. I spoke with their representative (she was very nice also) and was told that I would be contacted in the future about that discount. I provided my cell phone number and my email address. I never heard from anyone at Geek Choice again. To be clear, Im not complaining about the personalities of Geek Choice employees. Nor am I calling into question the quality of their services (which I never had the chance to witness). Instead, Im attacking the atrocious way they do business. Geek Choices BLATANT DISREGARD for a customers inquiry is the antithesis of good practice in the services industry. I would have understood if theyd provided a good reason for not giving me a break. But apparently, I ceased being a valued customer once theyd collected their money. I wont be returning to Geek Choice, and will be active in dissuading friends from wasting their own savings on a company that doesnt respect its customers enough to tell them directly that they cant have a discount.
MI
Mike Maida
These guys just saved me hundreds of hours of work and lots of stress! The problem: I own a retail store in Boston and my point-of-sale system was supposed to be auto-saving a backup file every day to Dropbox. It turns out that even when I manually backed-up the file it was not overwriting the existing file so when my hard drive crashed on Sunday I was devastated to realize my last valid back-up was from over 1 year ago. My reaction: I tried a couple things with my moderate knowledge of PCs to salvage the file. No luck. I considered more complicated procedures that would probably destroy the hard drive if I did them incorrectly. I tried contacting a large company to help me fix the issue but they didnt answer their phone. Then I found Geek Choice online and realized they were local and experienced in data recovery. Wednesday morning I called Geek Choice. Joe answered the phone and was very polite. I dropped the PC off with him at 10:30AM and was preparing myself for the worst. He obviously couldnt make any promises but I could tell he was confident in how to attack the dead hard drive. At 1PM Joe called to tell me he located the "Holy Grail" file that I needed and would transfer it along with some other files that I might need to an external hard drive. I was ecstatic. He showed up at my store to hand deliver the files and my company was back up and running by 2PM. Getting the file back was the main goal and Geek Choice handled the situation perfectly. I would be writing a glowing review regardless of the outcome because Joe was professional and courteous from the start. I own a small business so I recognize and appreciate when other businesses maintain a high level of quality customer service. Thank You!
SA
Santiago Olivera
Its really bad. First technician did not find the issue with my PC and charged me more than he was supposed to. "He used to worked with us before and charged the old fee" they said. They were supposed to give me back the difference, but they never did. The second technician, who charged as if nobody had come before, found the issue with my hard disk immediately but I decided to fix it myself so I wouldnt get charged more money. I called trying to get some of my money back since I wouldnt have to pay twice for the same issue and they accepted to offer some sort of voucher for future services! But since their service suck I would not take it. So no money back for me. They even kept the 50 dollars more that the first genius charged me. Oh, yes. Last time I checked here (yelp) there were many reviews, now there are only two. Other sites (YP for example) has many reviews all 5 stars. These people seem to keep resetting their profiles in these kinds of sites to avoid bad reviews. I was planning to file a complaint to BBB (whose symbol appears on their website! -- their are not really accredited), but found there is only one complaint there and Geek Choice never bothered to answer.
ME
Meg McLaughlin
This place is ABSOLUTELY HORRIBLE!! NEVER EVER go there to get your phone fixed especially. It is a complete RIP OFF! I had mine fixed and it cost me $150 bucks only for my screen to BREAK the next day. When I brought it back I was treated EXTREMELY rudely and basically told I dropped the phone and there is nothing they will do. EVEN THOUGH THE PHONE WAS NEVER DROPPED - IT HAD BEEN LESS THAN 24 hours since the phone was supposedly "fixed". They had me leave the phone with them for over 1/2 hour only for me to show up and be ignored for 15 minutes and when Matt FINALLY got off the phone, he treated me like a lying second class citizen and basically said "Nothing we can do. I cant PROVE you didnt drop the phone". So much for customer service. If you need to fix your Iphone GO TO THE APPLE STORE!! IT IS WAY CHEAPER and you might actually be treated with some human decency and respect.
A
Anonymous User
My laptop model has a VERY well known problem of having cold-soldering points on the motherboard which need to be re-soldered to fix or the power-plug needs to be taped to the computer. Most places charge $50 to do this. Not only did Geek Choice charge me $50 for ME to DROP OFF my computer for the "pick up charge" (the guy said his boss would kill him if he did not charge this) but I was charged an additional $50 to open up the computer to verify my claim just to be told they dont want to take the chance of soldering the motherboard. I will let you make your own conclusions on my experience.... The company will not acknowledge my emails to them regarding my experience. Says a lot about their business. [PS- This happened at the Myrtle St location - not St. James]
A
Anonymous User
the last time i came by was a couple weeks ago, my computer was telling me that my computer was infected and I needed to buy their antivirus software and that would fix the problem. But, since i have had many dealings with Geek Choice i knew this was a trick to give me more viruses so I called the office and went down to Myrtle St. to see Joe. Joe loaded up his special tool kit and wiped the virus clean off in 30 mins, and then did a full system scan afterwards to make sure that the virus was not coming back. I paid my fee, and walked home happy. The best part of all of this is how fast it was done, I got the virus at 930am and by noon i was walking home with a nice clean computer!
Other organizations
Photos
