Work Out World

Address:	50 Warren St, Randolph, MA 02368, USA
Phone:	+1 781-986-5555
Site:	wownewengland.com
Rating:	2.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 29

Reviews 17

Morgan Austin

I signed up for personal training through Professional Fitness operating out of this Work Out World location. Its sad to say that because of ProFit, I canceled my membership with WorkOut World. To call themselves Professional Fitness is a completely false statement. Their employees, from the sales representatives in the gyms to their representatives in corporate offices, are condescending and unprofessional in the manner they speak with customers. Ive had an encounter where their sales rep wrote up a "contract" under false pretenses, knowing my friend and I only wanted one month of training. We told her up front we could not afford nor wanted a 12-month program, yet she falsely signed my name to a contract and forwarded it to her billing office. Trying to escalate the matter took upwards of a month and more of day-to-day contact of trying to get in touch with a higher-up in their corporate office. After constant back and forth, I came to discover one document (sent via email from their own corporate office) that I did not have possession of, that had my forged signature on it, which they claim I had agreed to the 12-month program. Everyone I spoke with said my statement was hearsay and would not listen to reason. While trying to get this issue resolved, their only resolution was to cancel the contract and waive a cancellation fee without offering me any refund of what they took from my bank account without authorization for three months. I did not agree to the terms, nor were any of them gone over at any time. Simply saying I signed a "contract," and that the entire situation was "hearsay." Please do your research on this company because there are many reviews across the board that complain about issues of refunding customers for training they did not agree to and poor customer service on behalf of their corporate offices.

Anonymous User

I just joined about 2 weeks ago- my girlfriend has been a member for a couple years. I was hesitant because of the negative things even she once said about the trainers approaching you and the initial sign-up fees. Long story short, I went with her for a tour because we had nothing else going on. The gym sales guy offered me a $10/month plan, no contract, with an annual $39 fee to "lock-in" the monthly rate. The staff members werent annoying at all during the signup. He did offer me a $20/month plan that included classes, but I declined it, and that was the end of the sales pitch.There is a lot of weight lifting equipment that is in great condition and I havent had to wait to get on my preferred machines. There are a lot of treadmills, ellipticals, and bikes, again, no wait times to get on these either. In the (6) times Ive gone to the gym, not one personal trainer has approached me- but Ive seen plenty of them working out. I dont think they come up to anyone anymore- you probably need to schedule a session at the front desk if youre interested in that. I would recommend work out world if youre looking to lift weights and use the machines. The low cost is what really won me over (at roughly 13 bucks a month including that annual fee).

Unique Techniq

If I could give this place negative stars, I would. I opened a personal training membership with someone and they seemed to have left out A LOT of details, on top of assuring me that I could just send a letter in and they would cancel it. I called WOW to speak to someone about this issue and suddenly NO ONE was around but when I went to go sign up, there were at least 3 people just standing around, doing nothing. Suddenly, no one was there. Who said anything about putting anything on my credit report? For a membership? for OVER $1,300?? disgusting. Ill absolutely be reporting them to BBB because this is ridiculous. And no one answers phones...I cant find them on Google...theres no way to get in contact with anyone. Ill be taking the proper steps to get rid of them...including reporting them to BBB.

Liz Nelson

Last night was the first time there, my friend has a membership so I went to try it out. First, I was asked to leave my ID at the counter. I worked out for awhile with friend. Second, when leaving I asked for my ID back and they cant find it. Dam was I pissed off because I was only there for alittle over an hour. Third, I asked for owner to call me, it is now 10:00am the next morning no call. Poor business practices. How does someone lose my ID in an hour? Someone had to have taken it. Now I have to worry about fraud with my drivers license. Wtf

Anonymous User

Poor facility, poor business practices. As many people have mentioned on here the business tactics here are sneaky and unethical. They make it sound easy to cancel when you are signing up, but the company that handles their accounts (ABC Financial) is a pain to deal with. On top of that, the facility itself is overrun and it smells like an elephants armpit. There are two great alternatives very near by that I started using instead: Fuzion Sports Club in Canton and Fuzion Sports Club in Braintree.

Leslie M

I like this gym because its nearby and love the fact it is open for 24 hours. The reason that I am giving this location one star is that the sauna has been broken for at least 3 months. Management has told me time and time again that the part has to be ordered. They blame it on the technician. Why not order a new sauna if the part is so difficult to attain. I am considering canceling my membership and going to join LA Fitness if this is not resolved soon.

Dayzane Desouza

I just wanna be able to go in and workout without having a personal trainer trying to force me to pay for their services. As much as I would love to use their help, unless its free dont push, if I decide to hire you, I will ask. Its annoying and it makes me wanna cancel my membership after I just signed up!

Max B

This is $10/month gym which is open 24hours. And unlike planet fitness it actually has good free weights area and plenty of equipment. Sure its not squeaky clean and fancy, but do you want work out or what?

Anonymous User

need i say more .I also had a clause in my contract so I could quit anytime..that did not work..then they still wanted me to pay a a monthly fee even with a doctors note for a torn rotator cuff.

Gorilla Strong

Great gym for a low price. The only issue I would say are the weights. There arent enough and some days you cant find them. However that is the price you pay for a great price.

Rey D Nova

This place is just too crowded sometimes and the bathrooms need more improvement. Aside from that is overall an okay gym with 24-7 access to all kinds of machines.

Anonymous User

ill make it simple for you, if you want to see how jail feels like than you should go there!

Ron Belizaire

I like the fact that they are open 24 hours a day and you can go the Gym anytime you want

Louis Joseph

whenever I deadlift, someone from the office will pop out to bother me. its gym or not?

stack bundles

The WORST gym in Massachusetts!!! It smells like straight HAITIANS!!

K. R.

A lot of good machines for working on various parts of the body

Trevor Trevains

Friendly staff, clean facilities, and good availability.