AAMCO Transmissions & Total Car Care

740 American Legion Hwy, Roslindale, MA 02131, USA

Address:	740 American Legion Hwy, Roslindale, MA 02131, USA
Phone:	+1 617-327-2000
Site:	aamcoroslindalema.com
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 35

Reviews 4

David Novack

A brought my Ford Five-Hundred here about 3 months ago to have the transmission replaced, and a few other small things. After being given a week for an estimate, and then being promised a rental car when it took closer to 12-13 days, I never received a rental car, to which the guy at the Aamco desk replied, "Thats not my problem." Then when I stated that Id be unable to do my job without my car, and that he was costing me money, he turned to my aunt (who had brought me here to pick up my car) and said, "Why didnt you step up and take him to work?" This is not acceptable! Beyond the fact that this man didnt realize (even though hed been told just over a week and a half ago) that I delivered pizzas, he has no idea what my Aunt does, and why she may or may not have been able to help me. Moving on, I finally get my car back, and to be fair, the things worked on did work, and the transmission continues to run smoothly. Though it doesnt take long for other issues to arise. The change that I kept away in my glove box was all missing (relatively minor issue, and when brought up to the owner he gave me $20, in light of this Ill digress) and my Check Engine light had mysteriously come on even though it wasnt an issue before. I immediately spoke to the rude man inside again, who assured me that the light being on was normal and that when they did the check-up in two weeks it would be sorted out, so I decided to humor him and bring it back. Fast-forward 2 weeks and a great conversation with another customer who was not at all satisfied with their service while we were in the waiting room, they tell me everything is fine... But Id need to bring the car back in a few weeks for them to fix the issue with the engine light, and itd take a few hours when I did. I immediately found this fishy, and decided that Aamco wasnt worth my time anymore. Fast-forward to a few weeks ago, and Ive brought my car to a Ford dealership to have them work on the check engine issue. Turns out that Aamco had forgotten to plug something back in, and I was now down another $100. Avoid this place like the plague, the employees arent just rude, theyre incompetent and theiving.

robert harris

I would like to first start off saying I rather Daves son, than Dave himself. This was one of my worst experiences ever. In short at the end of the process what was said to be fixed remains the same, so what did I pay for? A lot of lies and misconceptions in terms of pricing and what they will do for me. First told that they were familiar with my warranty company and guaranteed that the costs on my end would be low. Also told me of when I should receive my vehicle back which wasnt true at all, I had to wait an additional 2 days. Upon hearing that my costs would be low for a transmission issue I said yes to the terms without knowing the fine print, everything was done over the phone since I was at work (learned that I should always go in and figure everything out first). At the end of things they tried to pin all of the costs on the warranty company to make them seem like the bad ones but when in reality they tried to twist what was said, they could have accepted the parts and done the work to lessen the costs on my end. But for "warranty" reasons didnt go that direction and used parts that they found fit, making something which I may have paid $250-$300, to roughly $1800. Why do I need additional warranty for the parts, if my warranty company is buying parts which I could have gotten cheaper and still be covered by their warranty? My last additional comment is for Dave, who did give me unsatisfactory customer service, tried to keep me out of the loop of things happening in terms of the discussion between him and my warranty company, and is the guy who pinned my warranty company to make it seem like they were the ones to blame instead of using what the warranty was giving out to lower my costs. He seemed friendly and acted as if he was on my side, but dont be fooled. Hope you can learn something from my experience, dont have your car held up like I did and have to resort in paying $1050 for no repairs or $1800+ for repairs. Or just stay away from this place like I plan to in the future.

ahunt1981

I have never had such bad service and all the while insulted by the owner as if it is all my fault. I dropped off Car as check engine light came on and got a transmission code error. Now i was scheduled for Monday dropped off night before. It snowed like 6 inches they were closed due to snow. Now every other business including valvoline mcdonalds was open. Should of known then to take it elsewhere but I had used AAMCO at another location before and received great service. So they told me transmission needed to be replaced. Okay its under warranty lets do it. Warranty company sent out new used transmission they installed it. I Get it back every light in car is on check engine light, VSA light, traction control light mind you only check engine light before. I tell them they say its stuff other then transmission they will fix but i have to pay. Now first off why am i being told this now after i brought it up not them. Second off why wasnt any of this showing up initially either during their initial look or when I ran the codes myself at a Autozone. Of course Im late for work so i have no choice but to leave with my car "as is". Ok shopping around for quotes to fix these new other items car over heats blown radiator. So mechanic fixes it and says transmission is bobbing all around in the car as i was not properly mounted. Surprised heck out of me since i just fixed it. Call AAMCO up they told me to bring it in and we will drop everything and look at it. Great response i thought they were going to fix it right away. I tell them wednesday and bring it by. Car sits there all day mind you i took a day off work. Not their problem they tell me other cars are ahead of me. So why tell me to bring it in today. I just picked my car up Im taking it to another mechanic. I paid a lot of money for what appears to be shotty incompetent work. Stay clear of this place its full of cars something tells me they dont have quality employees or management.

Marv Neal

Totally disgusting experience dealing with AAMCO in Roslindale, MA. My car was in their shop for 3 1/2 weeks. During that time info was scarse and when I called about my car all I got was attitude from the owner Dave and his wife. I went their in person and asked why it was taking so long and the response I received was "You see how many cars I have here? I have over 30 cars to repair." I asked why wasnt I told that my car repairs would be contingent upon completion of other cars. When I asked that question Dave the owner slammed his office door in my face. After finally getting my car back it drove well for a few days before I had to bring it back. Upon bringing it back I got even more attitude as though I had done something wrong to the car. Going to AAMCO in Roslindale was the BIGGEST mistake I have ever made!!! BEWARE as Dave and his wife were very friendly to receive my business but after having my car in their possession, their attitudes quickly changed. DO NOT PATRONIZE THIS BUSINESS!! YOU WILL BE SORRY!!!