Extra Space Storage

143 Lafayette Rd, Salisbury, MA 01952, USA

Address:	143 Lafayette Rd, Salisbury, MA 01952, USA
Phone:	+1 978-462-8882
Site:	extraspace.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed

Location

Photos 37

Reviews 5

Jeremy Stigler

For the record – I have two other Extra Space storage units in FL for several years – That manager there always mentions and states (We are the nicest customers she has) The largest ones – The most expensive – UNTIL DEALING WITH THIS MANAGE I WAS FINE - I will be leaving there ASAP also - There are multiple reasons you should seek a rental elsewhere – The manager (probably not allowed to state his name) is the main reason - The one who is there every day of the week except Thursday (his day away) Our unit is the one of the LARGEST there also and is located at the keypad entry for the facility – There is a space located directly across from it approx 15 feet away – This is the ideal space (two vehicles) for anyone who has a unit near mine to park and not be in the way of anyone entering the facility – Otherwise you are blocking the entrance – When we first moved there we (VERY POLITELY) asked him to pull a little forward so we could park there also and not be in the way – This is when he stated acting and talking (strangely and somewhat rudely) to us – He did move enough and things were fine for a while – The second encounter happened when we went into the office (several weeks later) to thank him for pulling forward so we could park – He did the same (strange rude) behavior – So I decided to just never encounter him again – But now I was somewhat concerned about the safety of my goods – All my stock is there – In a 30 ft unit outside the gate – And we all know that when YOU need a camera to work in your favor – Your 50% of the time out of luck – It would be devastating to have this (seemingly defective person) plan a robbery from the inside (he could easily down the camera system) EVERY DAY I thought of this and planned to move out (but I am very busy all the time) A few months later this same person was yelling and repeatedly swearing (the F word three times) at a 60 year old woman who was moving out – She had her 11 year old son and several people helping her. I wrote it down word for word as they were approx 3 units from ours and the date - I reported this to his supervisor and suggested they do the same – I also noted to his supervisor there seemed to be something (possibly mental) wrong with this manager – On two separate occasions when communicating with him – His animated antic were clearly visible – The second time I brought someone with me to verify this and the person I brought agreed with me - The supervisor seemed to have swept it under the rug – So called again and asked him if he contacted the people and asked them what happened and why he never did a follow up call to us (like he said he would) – His reply was troubling – He wanted us to identify the people who moved out – Their unit # - We gave him the date and approx location of their unit (THE ONLY PEOPLE THAT MOVED OUT THAT DAY NEAR US) – He also said he called us and left us a message – My phone is my business – HE NEVER CALLED – He was 100% lying – I told him they should install a camera in the office without him knowing Then he would turn the electricity off – I was unable to plug in a light to be able to see in a 30 foot garage for the 10 minutes I was there – The snow removal – For a week there was 18” plus outside my door – It wasn’t just a little – It was 5-6’ across the whole garage door (how long is the door ? 8’ maybe) and 18” deep – We ended up shoveling it every time it snowed – We asked the supervisor – WHERE TO PUT THIS SNOW (a lot of snow) Because the obvious place is right near the keypad (We wanted an answer – We didn’t want to liable if something happened as a cause of the snow (WE SHOULDN”T BE SHOVELING) He couldn’t – WOULDN”T answer us – Because of the liability we presume In Feb 2017 a few months after my rent rose more than 10% after less than a year – The unit right beside mine ( same size) for 30% less – I asked for my rent to be adjusted – AND ASKED AGAIN – They took 10% off – So my unit was still 20% more than the unit right next to mine (which came with a free ½ or 1 first month free) CORPORATE GREED –

suzanne savage

I have been a customer of Extra Space Storage for over 20 years. I generally rent a 10x20 unit once or twice a year to store my car while I am away on vacation. I have always been very pleased with the service provided at this location. I had dealt with the previous managers, Graham and Janice, on several occasions. They were kind, considerate individuals who attended to the customers every need, as well as treating each customer with the utmost respect. During my most recent visit on Thursday, June 29th, I met with the current manager, Brad, and his assistant Bob. Both Brad and Bob were incredibly kind, friendly, and helpful. It is heartening to know they are carrying on with Graham and Janices tradition of offering first rate service to its customers. As a long-time customer at this location, I highly recommend this facility for all of your storage needs.

Susan Channell

I had to write after visit the Salisbury MA ExtraSpace Storage this past weekend. I have been downsizing my 3 storage units to 1 and that was going to be A-1 Storage down the street. After talking to Brad Gardella, my whole thought process changed. He cares so much about the customers needs, taking me down, checking the door, etc. to make sure everything was okay and his general kind manner, that I decided to eventually close my storage unit down the street and switch over to ExtraSpace instead of A-1. I already have a unit at ExtraSpace and this is my second one there. I am happy with the way I was treated by Brad and how he cares and that makes all the difference in the world. Sue Channell

diana blackington

I had to write this as today I got lost in Salisbury Ma. I stopped in your place of business as I wanted to ask directions back to Danville. First I want to say that your manager/employee? was so kind and helpful! He actually looked up some map thing on a phone and took the time to get me on my way... I do not drive much , nor did I know people could get directions from a phone.... His name was Brad and he saved my day... I have a storage unit in Raymond NH and am going to be talking to my husband about looking at yours...because service is everything in business and I will be recomending you! Thank You

Kat Mcfee

Extra space storage in Salisbury is the best price around,, here during our nor Easter we endured on Tuesday March 14,2017 we got what you would call, cement snow, terrible high winds etc, so I had a vacation planned and needed to get into our unit on Thursday, yard was cleared, had some drifted snow against every unit, ( mother nature) what are u going to do,,I got the unit opened, but had a terrible time closing, ice had formed inside the metal there where the door comes down, ugh , but who came to save the day?! BRAD! with his magic tool, lol within a minute he had it sliding down boom!