24/7 Family Fitness

Address:	333 Tosca Dr, Stoughton, MA 02072, USA
Phone:	+1 781-344-2222
Site:	247familyfitness.net
Rating:	2.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 33

Reviews 8

Steven Wong

Beware of their contract agreement. I had one year contract agreement for the whole family with this gym. The contract expired a few weeks ago and instead of having a staff contact me to renew the contract, they decided to continue to draw the monthly rate and pretended the expired contract is still in effect. I confronted this with the staff and got response as the contract state they do continue to draw payment even when the contract is up. Now, my question is whats the point for this time bounded contract agreement if they can execute the "keep silent" clause and draw money from my credit card indefinitely or until customer confrontation? I have been a member of a few gyms over the years and this is a first!To make matter worst. I decided to cancel the membership as the result of this confrontation and the staff responded as there needs to be 31 days in advance for contract cancellation. My initial response is what contract? The expired contract? The in effect "keep silent forever" until confrontation contract? Also, I asked for a physical list of billing inquiry they charged me for the duration of the contract, something any simple billing system can do. They were unable to produced that neither. Instead of trying to keep loyal customer or at least contract bound, they wanted those little extra money and dumped the big picture. Hows that for a service oriented organization. Updated: Now they are claiming I only cancelled myself out of the whole family membership. Charging me a different monthly price with no active contract and no agreement or any paper for the new monthly price. Again, STAY AWAY! youve been warned!!

Kate Alves

Had to cancel my membership after being a member for over 4 years because of an extremely rude and inconsiderate front desk person(I think he is the owner). Left with my daughter in tears. The facility needs an upgrade and so do their classes. Most of them are lead by retired amateurs. The pool is worn out and smells like mildew. All the extra cost classes are extremely overpriced for the quality you get (for example their TRX is $50 per class cash, the day I tried it we were jammed in a tiny room with a broken AC and very little to no personal attention or explanation of technique). When you are trying to work out in the womens only are and there is a class next door the noise is so loud that you cant hear your own headphones. With the variety of gyms and workout facilities nowadays look elsewhere for a more professional and positive experience. Im glad I finally canceled.

jovannie jimenez

The guy below me has no idea what he is talking about there are sales reps there at all times. I went to join at 9 pm and someone was there to help me out just fine. The customer service was amazing they actually talked to me like i was a person instead of being fake so they coule get into my wallet. The place is clean and i guess they just finished constuction on a rock climbing wall which is awesome. My kids love going to the new play room where the new rock climbing wall is. the equipment there is all new and not rusted like the other gyms in stoughton. They have a huge basketball court and an indoor track and a salt water pool what gym has a salt water pool these days. I love my membership there this was the best investment. The guy below me is obviously stupid and just likes to complain.

moor king

The most horrible experience I have ever had at a gym and I am a career athlete wrestling over 25 years and mixed martial arts for the last 5 years an employee of the gym screamed at me and called me a dipshit because I was kneeing the uppercut bag! When I curse back at him they kick me out the gym! Horrible gym I saw no sign that said I couldnt knee the uppercut bag! I had my children with me and was kicked out of the gym for cursing back at an employee who screamed curses at me horrible in addition I did not like how they treated the minority patrons they act like every black person that walk through the door was trying to steal gym time! Horrible experience! Do NOT SPEND MONEY HERE! The equipment is old and dated the only perk to the gym is its 24 hours. Id give this place zero stars!

Anonymous User

I visited this location to find out some information, however when I walked in the guy turned to be and said "hey whats up, what do you need" seriously? So I walked out without! I then called to get info and was told they wouldnt get me information over the phone and to come in and talked to the marketing team Monday-Friday 9:30am-5:00pm ummmm HELLO thats when people work! She then told me to call them and ask questions. I asked her just for basic pricing and she stated she was new and didnt know anything! Im sorry but the owners of this place need to take charge! There are so many gyms in Stoughton that they should WANT to get you into the gym and they should have top knotch customer service! I dont give them more then a year! I will NOT be giving them my business!

JJ Blank

I was pleasantly pleased. The girl and guy at the desk were very cool. I went around 8:30 in the morning during the week. No crowds, which was nice. I was on the free week pass. I will definitely buy a membership next week. Always pay in cash only!!! That way there is never a problem with billing. Folks they cant over charge your card if you dont give it. I liked all the equipment like stairmaster etc. I love this gym i think its improved. Very cool peeps here. Basketball court looked awesome, I wish a kid again. The price is very good and love the 24/7 access. Which makes them a cut above the rest. All in all I would rate this the best gym in the tri town area -- stoughton,canton,Sharon.

Curt Bloom

Was great for 2 years until an employee named Emily of 2 months was hired and had the worst attitude. Apparently if a black male asks about policies her response is filled with disgusting customer service and she will threaten that you are not allowed to come back as you were already walking through the door to leave even though you pay your membership every month. She will also continuously say she doesnt know why youre challenging her when you are just wondering about policies and tell you she feels threatened. Im extremely disappointed in the customer service that Emily who works the front desk has displayed and as a result Im strongly considering canceling my membership.

Nichole Burrell

This gym is mediocre at best. The parking lot is complete sh** show, and I find it completely unacceptable that the owner thinks that it is ok. Lets take everyones money and not plow to allow them to park at the gym. The gas meter is covered, which I will be reporting to the fire department as well. Learn to maintain the premises. The owner is extremely rude and has been for a while. Im not sure if he is just miserable because everyone wants to terminate their memberships or what, but he needs to learn some people skills. The old gym on 138 was run 100 times better; he took on more than he could handle clearly.