FedEx Ship Center

4556 Concourse Dr, Ann Arbor, MI 48108, USA

Address:	4556 Concourse Dr, Ann Arbor, MI 48108, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	2.5
Working:	9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–8:30PM 9AM–5PM Closed

Location

Photos 14

Reviews 19

Mark Kemper

The people here are very pleasant and helpful at this station. It is located in a business park and the building is not easily seen from State Rd., so make sure you know where you are going. The pickup area is quite small but it works. The one thing I will say in general about FedEx is that they have not been as good in recent years as they used to be. The situation during my last visit here was that a shipment with an important document had been sent to me. The original mistake was made by the person sending the package as they were supposed to indicate Saturday delivery but set it for Monday instead. While that was squarely their fault, they also tried to correct it with FedEx as soon as they realized it. In spite of setting all of the things in motion to make that correction, including calling the FedEx special service line shortly after the package had been picked up, the latter were unable to accommodate. Once something is set in motion at FedEx, there is little chance of correction suggesting their systems are not particularly flexible. Other experiences tell me they are generally reliable on routine shipments but not 100%. That is why I set this rating at 3-star. Otherwise, as far as this particular location is concerned, there are no particular issues other than having to take special care to be assured of finding it.

Dj Maxx Makau

I bought an item and chose priority overnight for Saturday 29th 12 noon delivery. Tracked the item online and at 11.13am, a "delivery exception" was posted !!!! I was like, No Way !! I was home the whole morning looking out of the window for the FEDEX TRUCK and it never showed up. I called them n they said they left a door tag. Ran downstairs to get the tag and guess what, there was NONE !! I told the guy on the phone that .They called me 30 minutes later saying the lady will "try" to attempt delivery after 30 stops !!!! The item is needed for a 4pm setup !!!!! And by the way, this is the 2nd time, FEDEX has messed me up in a month !!!! Update: At 4.28pm, this office calls me and inform me that I can meet up with the driver in......wait for it......... MILAN in order to get the package !!In case you are not familiar where Milan is, it is about 10 - 12 miles south of Ann Arbor!!!. Thats another city, for goodness sake !!I ended up picking the package myself on 12/31, 3 days after I was supposed to use it!! Fedex, you cost me some money!!!

Jesper Slattengren

Second time Im waiting for a temperature controlled shipment with specific delivery time. Paid for a house sitter to be home and sign/receive the package. An hour after specified delivery time, it finally show up on the tracking as arrived, but missed the delivery truck. So I dismiss the house sitter and request FedEx to hold the package. After 10 minutes they call and say that it is on a delivery truck. According to this office, FedEx does not even offer a temperature controlled shipment. So now I have to try to sneak out from work and get home to sign for it, sometime in the next six hours, and hope that the wine has not been destroyed by the heat.

Jeremiah Johnson

Went to this specific fedex ship center to return a package. I was told by a little old lady behind the counter to not leave my package here because she cant give me a label and they have a problem with shipping to the wrong address when a package is refused. She suggested to go the fedex ground site up the road by walmart. So I go there. The place doesnt look like its a place where customers are suposed to go. fences everywhere, have to be buzzed in. I drop the package off and the next day my package shows up at my door. grrr...

Brian Clouse

We purchased overnight delivery with a specific delivery time between 9am and 12noon. Our package was not delivered until after 5pm (WTF) and after waiting all day we magically missed the delivery truck and were told to pick our item up at their store off concourse in Ann Arbor. Waste of $$ and poor delivery service. Will NOT use FX again.

Kamy Singer

This placed is closed for lunch between 2-3 on Saturday, although on the website they say it is open 9am-5 pm. They do have a sign on the door saying that they are closed between 2-3 pm, but youll have to go to the place in order to discover this. The response of FedEx representative was a"bad timing" for my visit -:(

Andrew Hertig

FedEx didnt ring the door bell or knock on the door before they left a tag for me. I called expressing my disappoint and they re-routed the FedEx driver to re-delivery my package. I received my packed less than an hour later. Fantastic service!

Cameron Noland

Extremely slow service and rude staff working the phone lines. I called this location about a pickup and the person who answered was pretty snarky and outright contradicted what I was told by the corporate office.

Lisa I

Ridiculous that this location is unable to process a prepaid return label by the simple scan and print process. If a location is open to the public it should be able to handle ANYTHING a customer needs.

Justin Daniels

Waited 40 minutes to be told they cant find the key to get my envelope. Then they say it will get shredded the next day. Unbelievble.

Daniel Kesterson

Incredibly inconvenient location for parcel pickup and drop-off. That being said, service was prompt and helpful.

Justin Jones

Poor customer service and late packages. Do waste your money with expedited shipments they come late.

Jay Rogers

Very quick, efficient service! The lady smiled at me too and got me what I had ordered.

Evan Harris

Three "Attempted Deliveries" to my apartment, no door tags, no knocks on all three.

Nathan Haller

She was nice an explained why we didnt receive our Saturday delivery.