Simply Self Storage - Battle Creek

110 Knapp Dr, Battle Creek, MI 49015, USA

Address:	110 Knapp Dr, Battle Creek, MI 49015, USA
Phone:	+1 269-964-7038
Site:	simplyss.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 10AM–2PM

Location

Photos 63

Reviews 26

Lauren Hinton

Drove over an hour to put things in storage and my unit had a red lock on it. I couldnt access and had to be back to prepare catching a flight 3 hours away. I had been traveling since 6am (now 9pm) and mentioned needing to hurry (I allotted enough time to move, not be locked out and then wait for them to see what was going on) and even mentioning my hurry, the 1800 support said theyd call the management and see if someone could come out. *My account was current with automatic payments so it was not an overdue issue. Not only was I at the wrong unit (even the 800 # suppprt person confirmed the number I was using when I said "its been awhile but this or that) Needless to say, I was at the wrong unit.... The United States customer support staff was horribly slow and rude not the local staff eventually came out and were helpful. They said the red lock was normal (I dont remember it) and not only do I feel like a jerk, but the local manager was professional and nice. He deserves the stars!

Lyndon R

Not particularly happy with this place. The units are large and very affordable, they even have a nice weekend book sale. However, after recent roof work my unit was covered with dust, debris and some minor water damage. Not enough to pay my insurance deductible but an inconvenience to say the least. They did not apologize. I asked for compensation and cleaning and the property manager Crystal didnt even return my call. Its really too bad, if the customer service and overall cleanliness of the place was better I would give it a much higher rating.

Lynn Shivley-robbins

Staff nice but ceiling leaked and ruined my things now filling out claim and they want receipts from items ruined some where gifts from my deceased husband irreplaceable and most items have had for yrs and yrs dont have receipts for them. Feeling dissappointed. Especially since i told the staff there about leaks and felt they kind of blew me off.

Michelle Godfrey

This place saved me. I am a truck driver and moving out of state. This facility being open on a Sunday was a blessing. Jamie did everything she could to accommodate getting me a unit. Very helpful.

Jessica Harris

Very easy process, first time using storage facility. Very clean building and Robert was friendly and thorough at explaining everything I needed to know. Thanks!

Belle Mostafa

I love the customer service I revived from Robert. Its in a great location, the facility is clean. And I have access to my unit after hours.

Merrie Shina

Kristal and Robert here in Battle Creek is always very attentive to my needs, we really appreciate all that she does for us! Thank you!

Chris Reeves

Robert walked Me and My dad through multiple units to give what would best suit our needs, you cant beat service like that!

rik reevs

Robert was great at helping us get into the right unit and made it very easy to move stuff in. Thank you Robert!

Larry West II

The staff here are always helpful, friendly, and make me feel welcome as a small business owner

Edward Scheinfeldt

Jamie and staff are super to work with. Having a variety of size units works out well.