Eastbrook Homes

1188 E Paris Ave SE #100, Grand Rapids, MI 49546, USA

Address:	1188 E Paris Ave SE #100, Grand Rapids, MI 49546, USA
Phone:	+1 616-455-0200
Site:	eastbrookhomes.com
Rating:	2.8
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 100

Reviews 16

Derek B

We recently moved our family of six from our Sable home of 7 years to our new EastBrook home. We cannot say enough positive things about the entire experience with Eastbrook. Three words describe our experience: quality, value, and taste. From the beginning to end every detail was covered, every courtesy extended, every consideration given. It is very rare that I would rate a consumer experience as "totally pleasing" in today’s world. Thanks to everyone at Eastbrook: Bruce, Chris, Marsh and the many other contributing hands that constructed our beautiful home. Update: 10/1/2015 Our home is hanging in tough, however our cement work in our driveway work is crumbling. Customer service after the sale is horrible. We had made numerous calls to have our cement work addressed over months and months without once (as in never) being contacted back (Tom Prins-Eastbrook) Numerous amounts of our neighbors are experiencing the same problem. Poor cement work, no customer service, no return contact. I posted my concern on our Eastbrook communities Facebook page and it "lit up" with similar complaints. Im currently talking to my neighbors about collectively getting a lawyer.

Israel Hildebrandt

Me and my family have now lived in a newly constructed Eastbrook home for 18 months. Up through the 1 year warrantee and a little beyond, each concern I brought up, which were all normal, was consistently handled in a very professional and helpful manner. We have enjoyed our home very much, which is a very nice home. For the money we spent, compared to other builders we met with, Eastbrook offered us a very good value, with very nice options to choose from. Also, the community we live in has a very nice pool and clubhouse, that has been well planned and well maintained, for a very reasonable HOA expense. The only thing lacking is sidewalks throughout the neighborhood.

Franklin Goldberg

Weve lived in our Eastbrook home for about 7 months and since the first few weeks weve had major problems with our hardwood floors. We went with an expensive upgrade because we were told it was the most durable flooring on the market. There are strips of wood that have peeled up daily or weekly and many are the size of 3 inches or longer and a 1/4 inch long. The kitchen and dining room are peppered with bright white areas where the wood has broken off. Eastbrook wont replace our flooring with a different product after repeated requests. I wish they would stand behind what they said when they sold this product to us. Not sure what were going to do yet.

Todd Gage

Our home building experience with Eastbrook was painless. it was a pleasure working with their staff. Eastbrook is very responsive and their construction supervisor has an incredible attention to detail. The home turned out very nice, was completed on time, and the few minor issues were promptly taken care of. I would have liked the front-end process to be a little faster, but Eastbrook builds a lot of houses, and do so for a resonable price, so they follow a methodical process to insure each is done right

jennifer meyer

Great in the beginning. Like their design studio and support. Unfortunately, problems over problems during construction - and as of a sudden Management is nowhere to be found. Project managers are very busy, overloaded with work and are more focused on getting new construction started than solving issues during construction of current clients. Wont warrant more than 1 year also most builders trust in their work and provide up to 5-10 for different. Well needed replacement after 6 months in the home.

Back Of The Net

Everything is great until your one year warranty is done. Make sure when you do your "walk through" at the one year - climb on top to check shingles, check siding - because after one year everything lies on you. Id like to see how many people actually do that. They just blow you off and tell you to find somebody to help. Their guy would take 15 minutes. Well wait for rest of loose siding come off. Heads up - - - check your siding and roof before you sign off.

D Christopher

Well I was interested in having them build me and my family a home but the secretary/ assistant is rude. Didnt really want to do her job/ provide me with information. Kept sending me a link to their website? Then their website wouldnt load...told her that and she still dismissed it. My wife and I tried to call also and no one answered which is why I emailed. She didnt have time. So far my experience hasnt been good.

Sarah

We really loved the design center. They made it so easy to select everything we needed. We had a small budget and they were very helpful and understanding. The builder, Joe, was great. He kept us informed and took care of anything that was wrong. We were delivered a beautiful home! Ben the service guy has been very helpful with taking care of any problems we have had after move in. Thanks Eastbrook!

Barclay Creek, Rockford MI Wittekind

This has to be the best builder around. Custom designed home services, Profesional design staff, home creation studio well stocked with all the latest interior and exterior choices. Buying power of a large builder but still personal sevice of a small one. Wherever you find a beautiful family neighborhood in west Michigan chances are pretty good its an Eastbrook neighborhood. Incredible website too.

Jeff Higgins

Bought a brand new home from theses guys. They do not stand behind there work. I had a 12 month warranty on everything in the house since it was brand new. A couple of windows had stress cracks been waiting since October to get them replaced and fixed along with a list of other things. Buyer beware this builder is not going to be helpful after you pay them.

Natasha Smith

We are extremely happy with the quality of work and professionalism we received while building our new home. The process was smooth from beginning to end. Maureen and Brian were invaluable throughout the build process, answering text, emails and phone calls quickly. I would definitely recommend Eastbrook and the Macatawa Legends community.

L. V.M.

For those of you who had a GOOD experience with Eastbrook could you please list the name of your salesperson/contact that was so helpful? That may make the difference in our decision to go with Eastbrook or not. Thank you.

Abhishek Singh

Their designs are great but the vendors they use do not provide great service and use inferior products. When you buy a house worth 500k you dont expect things to break down within the first year.

tim blank

What a joke. They screw their work up they come to fix it and it looks worse then it did before. If something is wrong I suggest on fixing it yourself unless you want a half fast fix.

wayne king

Horrible experience. Ill be taking my money and family else where to buy our home.

Mark Wittekind

Great place to work