Two Men and a Truck

Reviews 3

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Suzi Miller

If you want a smooth move, don’t go with Two Men and Truck in Jackson. I want to start with saying I move a lot…almost yearly. And I have used Two Men and Truck many times at different locations. Unfortunately, this time has made it so I’ll probably never call that franchise again. It was more than one thing that has caused me to write this review. First, we were set to Move on a Monday. We took off work and got child care in order to make this smooth. We received a call on Saturday stating that one of their movers had an emergency and the company had no replacement so might not be able to perform our move as planned. They might have to move it to Tuesday. They would give us a great discount if that happened and would let us know Sunday night. They called us Sunday afternoon and left a message it was moved to Tuesday. Emergencies happen…I totally understand. What I think makes the difference is the handling of it. They called from office so there was no way for us to get ahold of them. They should have allowed us to return the call but nope. Nothing. And the big discount? 10%. Not good enough for me when you treat me like my time is not valuable. It is Sunday afternoon and too late to say I’d be going to work, so now I am taking 2 days off. Second, when we scheduled the move, my husband made it clear the size of our storage unit and also that we had stuff in our garage and a lot of boxes in the house. They did not bring a big enough truck. The solution? Leave a portion at the house. And by portion, I mean that we now have to rent a truck to get the rest. We have already done 4 trips in a large SUV. But some of the items left will not fit (like a dresser) Third, when we contacted the company about this? NO RESPONSE. I take that back…the email went to the Lansing office who forwarded it to Jackson and still…nothing. The only positive I have to say (which is a good one!) The movers who came were great! They treated our things with respect; nothing I have found is broken so far. Mistakes happen, emergencies happen, but poor customer service? Not excusable. We gave them every opportunity to make this right and nada. Update--The owner called and we talked about all of this. He was very appreciative of the feedback and he made it right by having a truck come and get the rest of our stuff. The movers that came this last time were terrific. Very polite and friendly and treated the items with the care needed.

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Angie Davison

They scratched much of my furniture and broke a mirror. I understand that things happen when moving, but they were supposed to replace my mirror and I still have not heard from them. I moved over a month ago. I have called and left messages and have not heard anything back. I would NOT recommend them to anyone.

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sandra crump

I moved from Lansing and they did an excellent job. Smooth transition for me. I will definitely keep using this company.

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